Sometime ago we got a problem with a version of the software that didn't work properly with our browsers, but they fixed it in the blink of an eye.

What we liked most about the software is the ease of all the functionalities that it has. It is a very intuitive and easy to use software, which provides many benefits to both students and teachers.

The only problem is when the server is down, we stay limited but it is very rare.

In general my experience with the software is great and I do not have any fault or complaint of it, it has facilitated us day by day in the usual procedures.

My overall experience is very positive and I recommend it for sure.

It is difficult to find something to change or add to the software since it is constantly being changed by the developers applying all the proposals that you are making.

This software help everyday to control what is happening in our business, information and payments control, attendances, class books, online classes and everything is centralized in one platform.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

Euro

Kydemy is a dance, pilates, yoga and art studio management solution designed to help schools handle students, attendance lists, classes, finances, payments, registrations and more from within a unified platform. Teachers can automatically send specific files to students upon registration and create advertisement links to share via Facebook for promotions.

Key features of Kydemy include customizable branding, credit card payments, waiting lists and reporting. Administrators can view expenses, salaries, fees, debts and other information, delegate tasks to team members, plan dance lessons and track students' statistics according to requirements. Additionally, the system sends automated payment reminders to students via notifications or emails and lets teachers upload files and videos on the platform to facilitate online learning.

Kydemy lets dance and pilates studios send marketing campaigns to alumni and create custom student profiles with details such as images, personal notes, tags, contact information and more. The product is available on monthly or annual subscriptions and support is extended via live chat, email, phone and other online measures.

LongDescription

Member Accounts

Employee Management

Enrollments/Onboarding

Electronic Payments

Payment Processing

Recurring/Subscription Billing

Mobile Alerts

Dues Management

Student Portal

Belt Ranking Classification

Activity Tracking

Progress Tracking

Task Scheduling

Online Registration

Credit Card Processing

Transaction History

Attendance Management

Attendance Tracking

Communication Management

Customer Database

Registration Management

Class Scheduling

Calendar Management

Room Booking

Member Database

Data Import/Export

Multi-Location

Self Service Portal

Student Management

Booking Management

Email Marketing

Mobile Access

Online Payments

Capacity Management

Membership Renewals

Client Portal

Event Scheduling

Social Media Integration

Email Reminders

ACH Payment Processing

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Class Management

Automated Scheduling

Event Management

Customizable Templates

Billing & Invoicing

Event Calendar

Customizable Branding

For Martial Arts

Member Communication

Reporting/Analytics

Contact Database

Client Management

Staff Management

Instructor Management

For Dance Studios

For Yoga/Pilates Studios

Customer Accounts

Discount Management

Faculty/Staff Management

Scheduling

Parent/Student Portal

Email Templates

Payroll Management

For Music Schools

Membership Management

Pricing is based on business type and number of students.

Plan S: € 40 / month - for 100 active users / students
Plan M: € 70 / month - for 300 active users / students
Plan L: € 120 / month - for 700 active users / students
Plan XL: € 225 / month - for an unlimited number of active users / students

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kydemy

Live Online

Webinars

Documentation

Videos

US Dollar

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Session Notes

Real Time Analytics

Personalization

Barcode/Ticket Scanning

Real-time Scheduling

Group Registration

Customizable Reports

Access Controls/Permissions

SMS Messaging

Contract/License Management

Group Scheduling

Calendar/Reminder System

Invoice Management

Wait List Management

Timesheet Management

Event Tracking

Sport Coaching

Refund Management

In-Game Analytics

Customizable Fields

Assignment Management

eCommerce Management

Attendee Tracking

Onsite Registration

Contact Management

Self Check-in/Check-out

Real Time Data

Resource Scheduling

Marketing Automation

Real-Time Notifications

Forms Management

Event Ticketing

Real-Time Updates

Visual Analytics

Customization

Class Registration

Online Booking

Client Profiles

Availability Management

Visitor Management

Event Registration

Mobile App

Team Management

Program Management

Website Management

Real Time Reporting

Member Types

Facility Scheduling

One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

Kydemy vs Upper Hand

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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