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CounSol.com vs TheraPlatform
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.7 / 5
4.2 / 5
Customer Support
4.9 / 5
4.1 / 5
Functionality
4.5 / 5
4.1 / 5
Last Review Written
February 18, 2025
March 11, 2025
Pros/Cons
Pros
- What I like most about the software is how it is very user friendly and has a manual for me when I have a question and it is self-explanatory.
- The ease of using Counsol it amazing. I have everything I need at my fingertips and can do all I need to do in order to successfully treat clients.
- I love CounSol because it is very easy to navigate and use. The interface is simple, the format for the progress is perfect, objectives are attached to the notes, overall it is vital for my practice.
Cons
- The accounting program can be a little confusing when trying to determine a problem when something is incorrect.
- The reason for that is my customer service rep. How can I complain, when I don't understand something in the program he is there so quickly to walk me through it.
- No need for notes or documents, just make an appointment and send in the bill. The calendar is very clunky and hard to use.
Pros
- SENSITIVE CONTENT] is amazing and so efficient. When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
- Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
- I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect.
Cons
- Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.
- The fact that they did not take responsibility for their software glitch or error is sad.
- I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
