Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

The only thing that really bothered us was the constantly changing plan pricing levels. However that has now been eliminated.

Also the raspberry pi or linux agent support is fantastic. I run my main agent in a ubuntu vm in VMware ESXi and it runs flawlessly.

Domotz provides exactly what we need, with a simple interface and ease of use.

Great and quick support. The only issue has been with the alert notifications.

Great user interface and easy to use. Technical support very responsive and able to solve issue or request in a couple of hours.

We have decided to use this for all of our clients as a best practice to provide a better service to them.

My personal favorite features include Domotz Eyes with Alerts, VPN on Demand, Network Monitoring, Web-hooks, VLAN support and IoT integrations.

It's a very polished platform, that works very reliably and effortlessly. The customer service is awesome, no question is not too small, speed of response and personal approach is second to none.

Domotz Pro features and functions have opened up a multitude of avenues to exploit while monitoring our edge devices.

It lacks 2 features : the automatic cleaning of offline devices after X days offline. It's either we delete all offline device or manually delete them one by one.

Overall this has been a great choice and I expect we will continue to expand the use of Domotz.

Domotz saved us a ton of time and money. Plug and Play environment is always the best option for MSP's.

Often I know of a problem before our folks in the stores do.

I'm a happy customer - its a simple pricing structure which makes it simple to deploy and use.

It was very easy to implement - either via their hardware or software installation on our Synology. And the integrations with our ticketing system as well as our wireless controller is just awesome.

Domotz is very user friendly, have amazing support and lots of features for a small price tag.

Great Product and Service with a super responsive customer support.

We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found.

Over the years I've had a couple problems with my Agents and the support staff at Domotz does an outstanding job resolving all issues.

Great, simple to use features allowing us to quickly setup our core network monitoring for new clients. Integration with our other MSP tools such as Autotask, Hudu and Unifi/Ubiquiti.

It's simple to deploy and maintain. The ability to open ports on the fly is amazing and gets used regularly.

Something else that needs mentioning, the customer support is absolutely amazing.

This cost effective little box packs a bunch of features such as active monitoring and notifications, remote connection to network devices, and a easy to read and understand dashboard.

While I haven't rolled this out to my whole portfolio of 500 sites yet (12k cameras), the business case is an easy decision to help me manage our ever growing business.

It gives us the ability to not only monitor and configure custom alerts for each of our clients but it allow us to quickly resolve issues right from the application or mobile app.

The network topology cannot be printed or downloaded into a file that is readable or shareable. 100 devices on a network and its very hard to see the full picture.

Very easy interface, multiple installation options like Ubuntu, Synology and Docker to name a few. Easy setup which allows me to deploy within minutes.

Domotz does what it says on the box and is extremely robust and reliable.

Where the schools have all been forced to go online, we needed a way to monitor all of online systems and know immediately if there were any issues.

Sometimes indicates a device is offline when it is not.

We can now centrally manage and monitor edge devices by drilling down to services affected at both a port and switch level.

Overall experience with the product and company has been great. Domotz customer service team is very responsive.

API enables integration with other platforms with ease, and the customer service is excellent. I can't recommend the product highly enough for the enthusiast/prosumer and for professional use.

US Dollar

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



LongDescription

Support Ticket Management

Real Time Analytics

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Resource Allocation & Planning

Problem Management

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Live Chat

Document Management

Inventory Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Contact sales for a quote. Sales@Connectwise.com

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise PSA

In Person

Live Online

Webinars

Documentation

Videos

Domotz is a Network Monitoring Software on a mission to provide all services providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty and solve problems faster than ever.

Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device.

Monitor any network and IT infrastructure with our powerful, affordable, and user-friendly network monitoring software.
All the features you need to manage your networks proactively.
Only €35/month per site, no contract...simple!



Internet Usage Monitoring

Real Time Monitoring

IP Address Monitoring

Remote Update/Installation

Mobile Network Troubleshooting

Event Logs

Bandwidth Monitoring

Uptime Reporting

Server Monitoring

Network Analysis

Simple Network Management Protocol (SNMP)

The price is per network and includes full monitoring and management features for any device in the network.

ConnectWise PSA vs Domotz

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