It's a great product which is fully supported 24x7 both by email and speaking with a live support.

The installation time take the lead as it is pretty straightforward and less complicated when compared to other softwares  have used.

I've recovered several customer files that were inadvertently deleted with very little trouble.

It was easy to setup for office 365 and easy to recover items in 365. It was easy to locate and restore files in server backups.

Lack of support SQL Server 2017, Difficult to review backup manage stats vs billed amounts.

The load of functions can be overwhelming, especially with all of the cryptic abbreviations. Honestly though, this is not a real con, but rather my own problem.

Backing up my work is very easy to do. The software is especially good with office 365.

Tried this tool to have it integrated with other SolarWinds products and its a pretty decent solution.

Solid file and database backup feature. Versioning is built into the product with customization of schedules and standardization across customer base is excellent.

Solar Winds Backup reasonable price a the secure backup.

Data is easily accessible from everywhere and backups are generated automatically and efficiently. The ability to access old versions of backups is especially helpful to never lose progress.

Software is easy to use, set up, and administer. Also the cost is so much better than competing localized products.

This allows for our backup margins to be high since we simply install it on the devices and sit back and watch it work. The web interface is simple to use and the support has been fantastic.

Easy of install and setup, ease of Use, accuracy, recovery option.

Must recommended flexible and reliable product for SMB or Enterpraise.

No local only option for backups, and relatively expensive complete product.

I've used other backup software in the past and I can say this is the best one I've ever used, hands down.

Very good customer support, and useful online backup function.

Branding of clients is one feature i find intriguing and useful plus the entire process is easy to do.

Overall is being great, a few glitches but support try there best to meet your expectations.

It is fully integrated into N-Central, SolarWinds RMM product. This allows for centralized management from the RMM console and easy templating and monitoring of the backups themselves.

Backups are reliable and easy to implement at any time. You can store multiple weeks or even months of backups at a time, and restoring data when needed is a snap.

Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

US Dollar

Cove Data Protection, from N-able, is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard. 

Cove was created and optimized for the cloud, so incremental backups are up to 60 times smaller than with traditional image backup products. This allows you to back up more often, and the SaaS delivery format reduces administrative time, lowering your cost of service delivery. Storage in our private cloud is included, with data centers worldwide.

LongDescription

User Management

Status Tracking

Data Retention Management

VM Backup

Email Alerts

Customizable Reports

Access Controls/Permissions

HIPAA Compliant

Data Synchronization

Storage Management

Backup Scheduling

Task Scheduling

Web Access/Restoration

SSL Security

Multi-OS

Single Sign On

Secure Login

Web Archiving

Disaster Recovery

Scheduled/Automated Reports

Continuous Backup

Scheduling

Self Service Portal

Version Control

Data Dictionary Management

Historical Reporting

Data Security

Two-Factor Authentication

Encryption

Role-Based Permissions

Local Server Options

Activity Dashboard

Alerts/Notifications

Deduplication

Multiple Data Sources

Bare-Metal Restore

Automated Scheduling

Cloud Backup

Multiple Format Support

Backup Log

Data Recovery

Incremental Backup

Alerts/Escalation

Compression

Automatic Backup

Monitoring

Data Migration

Backup and Recovery

Differential Backup

Secure Data Storage

Multimedia Archiving

Archiving & Retention

Search/Filter

Reporting/Analytics

Contact N-able for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Cove Data Protection

Live Online

Webinars

Documentation

Videos

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



Support Ticket Management

Real Time Analytics

Billable Items Tracking

Project Templates

Document Storage

Activity Tracking

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

Change Management

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Data Import/Export

Resource Allocation & Planning

Problem Management

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Configuration Management

Support Ticket Tracking

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Prioritization

Remote Access/Control

Incident Management

Contact sales for a quote. Sales@Connectwise.com

Cove Data Protection vs ConnectWise PSA

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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