360Alumni vs Blackbaud Financial Edge NXT

RATING:

4.6

(24)

360Alumni has 24 reviews and a rating of 4.58 / 5 stars vs Blackbaud Financial Edge NXT which has 166 reviews and a rating of 4.23 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (24)
4.2 (166)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 31, 2023
March 12, 2024
Pros/Cons
  • Pros

  • The whole team is eager to help clients (big and small) and always open to receiving feedback.
  • I like how inviting and friendly it looks, the UX is relatively simply. It accomplishes all that we need as a small school and so much more without taking away a lot of staff time.
  • Cons

  • Ultimately, we left because we would pay the same amount with another software that had the additional functionality.
  • Its expensive as it charges money together. There is no option for individual payment and not suitable for vet small group.
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  • Pros

  • The software is user friendly and super robust allowing non-profits ways to streamline accounting and keep the data integrity.
  • Interfaces with our Fund Raising software (Raiser's Edge, I am equally thrilled with that too, and mostly for the same reasons cited herein).
  • Cons

  • Once blackbaud lures you in you are trapped, then they raise the prices , sometimes by three times the original amount, and your company suffers.
  • Unless you have a tech department willing to invest time into the api it is hard to do your own in depth analytics out of the box or connect the software to other systems.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

2020

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3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos