About @EASE

@EASE is a fundraising and donor management solution designed for small and midsize nonprofits. It offers campaign management, customer relationship management (CRM), donation management and volunteer management functionalities within a suite. The product is suitable for higher education, healthcare and churches.

@EASE features campaign management, which allows users to manage funding campaigns, assign volunteers for events and track donations. The solution supports multiple payment methods such as gift-in-kind and direct deposits.

@EASE allows donors to make monthly donations for a specified time. The product also allows users to send receipts to the donors via automated emails. It also offers volunteer management, which allows users to register volu...


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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of @EASE

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Donor database

Pros

it has a lot of information at hand. Once you know how to use it, it is very useful. The reports are very helpful. The support is GREAT!

Cons

would like to be able to access more data/information from the reports - it would be nice to be able to drill down in some of them (similar to simply accounting). It takes awhile to understand and use.

Response from Batsch Group

Replied September 2018

Thank you for your review. Learning how software of any kind works does take time. I have lots of experience in this area having had to learn numerous languages and applications. Regarding the drill down, unfortunately our reports are just that print ready, so different applications do work differently. There are several ways to examine those who have donated to a campaign or to review a donor's gifts. Give us some feedback and we may be able to add a new report with more of the information you are looking for. Batsch Group Inc

November 2016

Laurel from Bulkley Valley Health Care & Hospital Foundation

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Information Captured in Smithers!

Using the @Ease database has really improved the capturing of our information through features such as the receipt notes and qualities. I have access to all our Foundation's information at my finger tips that is so much more specific than what appears in deposit books or the memo line of cheques. Our bookkeeping practices are more sound and error-proof now than before. I also make great use of the mail merge features and report printing for presenting to my Board of Directors.

Pros

Mail Merge Various Reporting Features Receipting Information Saved

Cons

I have the occasional frustration getting exactly the information I am looking for on reports - this is likley a training issue that could be solved by re-reading the manual.

Response from Batsch Group

Replied November 2016

Thank you Laurel. We do run seminars on reports and just ran one recently. When in doubt, please call we are always here to help! It does take time to learn all aspects of a program, but reports are important so please just call us or check the Tutorials as we have several reports listed with video instruction.

November 2016

Jennifer from WDM

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2016

Big system functionality for a fraction of the price

I've worked with a big database that everyone has heard of and can say that @ease is capable of everything that I ever used that big one for - and at a fraction of the price. Donors, memberships, volunteers - You couldn't ask for more responsive customer service. The tutorials are well worth the time. Also, I am very happy to support a Canadian-owned company. Not having to worry about fluctuating prices because of differences in exchange rates makes budgeting so much simpler.

Pros

Canadian-owned and operated. Multi-constituent functionality. Price point.

Cons

It is sometimes hard to follow the path that tech support offers, I think because it's so intuitive for them. I need to be sure that I am asking questions very clearly and that I am asking them to slow down so I can actually learn from the tech support conversation.

June 2015

Darren from Bissell Centre

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

June 2015

@Ease has been able to deliver a multitude of vital services to help us utilize donor management.

Pros: We are able to easily capture and track: donor info, donation summaries, and donor trends to help us achieve our fundraising goals. We are able to pull and analyze practically any report that we desire, which is helpful with forecasting campaigns and evaluating our successes. It is also a great tool for scheduling grants, proposals, and Impact Reports, which is important with fundraising and donor stewardship. Cons: The updates to the software can be complicating and confusing, especially if you have @Ease on a multitude of computers. It can be highly open to human error with data entry, which means you need to remain at a high level of focus when entering donation information. There are times that you need multiple windows open when performing a task, however, you need to close windows that have vital information in order to open up another window that has other vital info that you need, resulting in having to write down information on paper or trying to remember key information.

Response from Batsch Group

Replied June 2015

Trained people are the ones needed for accurate data entry. Unfortunately, the only one responsible for the data entered is the person at the keyboard. We strongly recommend training because guess work can be dangerous. Optionally we have added features to help with entry as in the case of bulk hours for volunteer work, where an entry person was unaware that New was required between entries otherwise the activity was viewed as an update. New prompts were added to help the data entry people identify what state they were in ... New or Update. Regarding windows, the profile windows that reside behind the master table windows do need to be closed before toggling between windows. The Donor Profile Report can be very useful when multiple fields are needed. Updates are getting easier with V 2.0 as no browsing is required to determine if Program Files or Program Files(x86) is being used to house the program. Where IT people are involved or staff, this is now just a double on the update patch

October 2018

Deanne from Youth Empowerment & Support Services

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Working with Ease

The longer I use @Ease, the more I like it - I'll need to run a new kind of report and find the parameters there already. The basic data entry is very easy to do and the accounting data is easy to set up - the System Maintenance options are sensible and easy to set up.

Pros

@Ease is a very comprehensive software for charities, covering almost every eventuality from type of data that needs to captured, to reporting and data extraction.

Cons

E-receipts are tricky when errors need to be corrected.