@EASE software


@EASE is a fundraising and donor management solution designed for small and midsize nonprofits. It offers campaign management, customer relationship management (CRM), donation management and volunteer management functionalities within a suite. The product is suitable for higher education, healthcare and churches.

@EASE features campaign management, which allows users to manage funding campaigns, assign volunteers for events and track donations. The solution supports multiple payment methods such as gift-in-kind and direct deposits.

@EASE allows donors to make monthly donations for a specified time. The product also allows users to send receipts to the donors via automated emails. It also offers volunteer management, which allows users to register volunteers, create their profiles and track their hours of work.

@EASE offers customized reporting and dashboards which enables users to prepare reports to track the performance of fundraising operations such as donor reports and capital campaign reports.

Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of @EASE

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  • L from Friendship Inn

    February 2017

    Review 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the @Ease program is continually being upgraded and new features added to ensure top performance. Customer service has prompt reaction time with on line assistance to solve any problems.

    Review Source: Capterra

    Response: Batsch Group, Batsch Group

    February 2017

    Training is important for any organization wanting to use the full range of features @EASE offers. Tutorials are provided through the software well as on-line webinars to support learning. Clients can request special one on one sessions for specific areas. We look forward to continuing to build ease of use and functionality for this charity.

  • Kate from Fresh Start Recovery Centre

    Number of employees: 11-50 employees

    January 2017

    Thank you for making my job easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Even though I still struggle on occasion I don't know what I'd do without the support contract. We have been with @Ease for over 7 years and its truly a program worth learning. I'm sure if we used it to full capacity the benefits would be even greater!

    Pros

    It is the backup for everything we do; fund development, events, volunteers, etc.

    Cons

    If I've made a mistake and have already printed the receipt it is difficult to fix the error.

    Review Source: Capterra
  • Diana from Shuswap Hospital Foundation

    Number of employees: 2-10 employees

    January 2017

    SHF Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using @Ease is very easy and quick. Not at all cumbersome like some databases. The Q-Xpress feature makes pulling information quick and easy.

    Pros

    It is quick and easy

    Review Source: Capterra
  • Ethel from PHA Canada

    Number of employees: 2-10 employees

    January 2017

    Administrator Coordinator

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience with @Ease is been excellent. Pleasant to talk to the customer service and the tech support. I have all good praises with @ease people and the software.

    Review Source: Capterra
  • Shauna from Battlefords Union Hospital Foundation

    January 2017

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used @Ease software for the past 10 years. They are a good company to work with and have always helped us out when we've had any questions. They are willing to work with their customers, the end users, to make sure the program is helpful and does what they need it to do. There have specifically designed the program based on how we wanted to use it for our fundraising and this is excellent for our organization.

    Review Source: Capterra
  • Sean from The Brenda Strafford Society

    January 2017

    Brenda Strafford Centre

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like many a fundraiser, when I was hired I got very little orientation/training. I saw the tutorials etc but had little time to go through them and less time to attend training in Edmonton. There were some internal IT issues as well, so ease of use score is certainly partly on our side to blame. The phone support I receive is outstanding and provided very quickly so that's the best part of my user experience.

    Pros

    the support

    Cons

    when i make a mistake i find it difficult to correct

    Review Source: Capterra

    Response: Batsch Group, Batsch Group

    September 2017

    Thank you for your review. Sorry you gave us such a low ease of use score, where in most cases @EASE receives 4 of 5 out of 5. Training is important when managing such an important asset. Thank you for your comments on our service. We love our work and the ability we have to help our clients. Hopefully your management will provide you with time and funds to attend some courses. We offer on-line one-on-one training as an option to travel. Chat soon?

  • Debbie from The Health Foundation

    Number of employees: 2-10 employees

    November 2016

    @Ease makes my job easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using @ease for 8 years. Sharron and her team offer excellent support! @Ease is user friendly and I am able to provide reports, mail lists, etc in minutes.

    Pros

    The ease of pulling reports that are needed.

    Cons

    I really don't have any

    Review Source: Capterra
  • Angie from Spinal Cord Injury Alberta

    Number of employees: 11-50 employees

    November 2016

    The best decision we have made in our fund development department

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used to use a complicated, archaic database with poor customer service. We dreaded doing data pulls. Not only is @Ease intuitive, the customer service is superb.

    Pros

    the customer service support

    Cons

    nothing

    Review Source: Capterra
  • Laura from Fort Saskatchewan Community Hospital Foundation

    Number of employees: 1 employee

    November 2016

    Valuable software program for Hospital Foundations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Always great support from Sharron and team whenever needed. Just a phone call away. Easy fundraising database to work with. Great program for generating reports especially when working with auditors and year end.

    Pros

    Good reliable software, takes care of all of our needs.

    Review Source: Capterra
  • Janet from Fort Edmonton Foundation

    Number of employees: 2-10 employees

    November 2016

    Anyone can use @Ease

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As an Executive Director of a small foundation, I know it is important for me to have access to information as I need it. @Ease has been a great software to use that has been very friendly for someone like me who is not afraid to get their hands in!

    Pros

    The features I want are easy to use and it does not require being a computer programmer to create reports etc.

    Cons

    I haven't discovered any real cons. The only advice I have is to use it often so your learning keeps on developing. Like anything... if you don't use it, you will lose it.

    Review Source: Capterra
  • Laurel from Bulkley Valley Health Care & Hospital Foundation

    Number of employees: 2-10 employees

    November 2016

    Information Captured in Smithers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using the @Ease database has really improved the capturing of our information through features such as the receipt notes and qualities. I have access to all our Foundation's information at my finger tips that is so much more specific than what appears in deposit books or the memo line of cheques. Our bookkeeping practices are more sound and error-proof now than before. I also make great use of the mail merge features and report printing for presenting to my Board of Directors.

    Pros

    Mail Merge
    Various Reporting Features
    Receipting Information Saved

    Cons

    I have the occasional frustration getting exactly the information I am looking for on reports - this is likley a training issue that could be solved by re-reading the manual.

    Review Source: Capterra

    Response: Batsch Group, Batsch Group

    November 2016

    Thank you Laurel. We do run seminars on reports and just ran one recently. When in doubt, please call we are always here to help! It does take time to learn all aspects of a program, but reports are important so please just call us or check the Tutorials as we have several reports listed with video instruction.

  • Bobbi from Camp Health, Hope & Happiness

    November 2016

    Highly Recommended

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Camp Health, Hope & Happiness is a registered charity and we have used @EASE for many years with different staff members easily learning & working in the program over that time. It is user friendly and when utilized to full capacity provides endless possibilities. I have learned basic elements of the program and am currently exploring new and interesting aspects - with much more yet to learn as my responsibilities increase. I absolutely recommend @EASE for all of your fundraising needs - you will not be disappointed.

    Review Source: Capterra
  • Jennifer from WDM

    Number of employees: 51-200 employees

    November 2016

    Big system functionality for a fraction of the price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've worked with a big database that everyone has heard of and can say that @ease is capable of everything that I ever used that big one for - and at a fraction of the price. Donors, memberships, volunteers - You couldn't ask for more responsive customer service. The tutorials are well worth the time. Also, I am very happy to support a Canadian-owned company. Not having to worry about fluctuating prices because of differences in exchange rates makes budgeting so much simpler.

    Pros

    Canadian-owned and operated.
    Multi-constituent functionality.
    Price point.

    Cons

    It is sometimes hard to follow the path that tech support offers, I think because it's so intuitive for them. I need to be sure that I am asking questions very clearly and that I am asking them to slow down so I can actually learn from the tech support conversation.

    Review Source: Capterra
  • Terri from Vernon Jubilee Hospital Foundation

    Number of employees: 2-10 employees

    November 2016

    Working with @Ease is a breeze!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sharron and the crew at Batsch Group are on top of the fundraising world. Always just a phonecall or email away with guidance or advice, with a variety of tutorials and webinars for every situation. I highly recommend @Ease for all of your fundraising needs.

    Cons

    would like it to be windows based

    Review Source: Capterra

    Response: Batsch Group, Batsch Group

    November 2016

    @EASE is windows based. I think they may have meant Cloud based. We do have a Cloud option using the MS AZURE cloud. Unfortunately, many hospital foundations cannot go cloud based in Canada due to privacy rules.

  • Sharon from Western Development Museum

    Number of employees: 51-200 employees

    November 2016

    Donors & Members - managing our most valuable assets

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We manage a donor and member database of just over 2000 and growing. Sharron Batsch and the @ease software enables us do do just that. Manage, organize & take control of tracking, receipting, and most importantly acknowledgement of our donors & members. The database is shared among Administration and Professional Development. We have received excellent training from Sharron and absolutlely the very best support.

    Pros

    It is detailed. There are lots of options for reporting.

    Review Source: Capterra
  • Kelly from Father Lacombe Care Foundation

    Number of employees: 201-500 employees

    November 2016

    Really appreciate how accessible Sharron is to her clients!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    @ Ease is the only fundraising tool I am familiar with. I find it very easy to use and maintain and like the reports I can generate from it. I really appreciate how available Sharron is when it comes to needing any type of help or information. I enjoy the tutorials and classes that are provided.

    Pros

    How easy it is to use.

    Review Source: Capterra
  • Diane from AMMI Lacombe Canada MAMI

    June 2015

    Review of @EASE

    Ease-of-use
    Quality
    Support

    It's a great fundraising database program and the professional service from the @EASE staff is excellent!!! Sharron goes above and beyond to assist us with any of our needs.

    Review Source: Capterra
  • Marla from Change for Children

    June 2015

    Easy effective donor software program

    Ease-of-use
    Quality
    Support

    My experience with the software has been fairly minimal at this point. This is a new position for me and I have been using it for about two months. The basic entries are straight forward and make it easy to keep track of donations and donor information. I took a 'new user' course with Sharron and found her to be extremely helpful and informative. The course opened my eyes to the the wide variety of functions and information that can be monitored with the program. I look forward to implementing many of the options that we are not currently using.

    Review Source: Capterra
  • Amirtha from Wings of Providence

    June 2015

    Easy to learn and user friendly.

    Ease-of-use
    Quality
    Support

    Processing donations and printing receipts are fast and easy. Can track proposals and correspondences relating to a donor, volunteers etc. Generating various reports is simple. Import utility is the best. Bringing in new data and updating existing data is very simple with this. Excellent support from Sharron and her staff. Easy to do updates & upgrades. I learnt a lot by just clicking on the tutorials. I always enjoy the training classes done by Sharrron. I have been using this software for 10 years and I never had any complaints. Now we have started using Donate Now and it is working well for us.

    Review Source: Capterra
  • Dianne from Calgary Seniors' Resource Society

    June 2015

    Still in learning phase. We are finding the product very useful.

    Ease-of-use
    Quality
    Support

    I have been using the software for approximately 4 months and there is much still to learn. Once a process is learned, the software is very easy to use. The support has been excellent with immediate response to any questions. Currently I do not have any negatives regarding this software.

    Review Source: Capterra
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