Great! It accomplishes what we need it to and their customer support team is fantastic, helping to resolve all issues promptly.

Billhighway is a great tool that handles most basic financial functions for our organization and our branches. We love that it has robust permissions and approvals built into the software and linked with our CRM that prevent fraud and embezzlement.

For any organization, optimized use requires intentional thought and experimentation from your team and users, as it's not a one-stop out of the box solution.

The software is so customizable that it can fit whatever an organization needs. Billhighway is constantly coming up with new tools and features but does so in a way that is extremely beneficial. They always listen to. the user. The representative that I work with is beyond helpful (thank you [SENSITIVE CONTENT]) - always responds in a timely fashion, is personable, and helps me continuously until the issue is resolved. I cannot praise their team enough.

Because the software is so customizable, I think that can be overwhelming, especially in set-up of an account. I'm not completely familiar with accounting procedures, simply do program management and education, so I don't know what is the best accounting set-up for some features, such as the Chart of Accounts. I think more guidance on "best practices" would be helpful.

The website regularly experiences delays and bugs which can result in trying to submit a load cardrequest and getting it approved into sitting at your laptop watching the screen load for like 20 minutes. Multiple members of my sorority suddenly stopped getting statement emails and somemembers' accounts have been randomly deleted because of the Billhighway policies neither I nor my advisor are able to help with the situation. We are also not able to see who the emails goto so if someone's statements were going to the wrong email we would never know. As an admin in bill highway, I can't see what the page looks like from a member perspective so sometimes whenpeople ask me questions I give them wrong or irrelevant instructions and I have no idea what they are seeing when they look at their account. Sometimes I'll accidentally instruct someone toclick a button that doesn't exist for them and there's no way to figure out if they just can't find it or if their account just doesn't have that function without asking to see someone else'saccount. Almost every member of my sorority finds billhighway difficult to use and I am consistently getting asked to do walk-through with members and there is no tutorial readily availablefor members on the website. The processing fees are also enormous and take up the highest percentage of my chapter's budget

I don't like anything about BillHighway and I am forced to use it

You can only view member statements and current balances by clicking on specific periods so you can't see how much a member might still owe from all periods they have been in withoutseeing like every member ever put into Billhighway or clicking on a specific member. This makes trying to see how many members still owe money and the total amount they owe an extremelyannoying and time-consuming task. The Billhighway anywhere device is useless. I have never gotten it to work despite following instruction manuals that are also useless. The device has a tapfunction icon on the top but nowhere in the instructions or the website does it say it accepts tap payments like Apple Pay. The instructions say that you can swipe a card or pay by check. Butyou can already accept credit card payment and checks with just the app so what's the benefit of the device? A slightly faster way to accept credit cards, that doesn't justify the price, which issignificantly more expensive than a square reader that can take tap payment. If you accidentally write the wrong amount or try to submit a check in an incorrect category in the Billhighwayanywhere app you can't try to submit that check again instead you have to mail the check in. The website regularly experiences delays and bugs which can result in trying to submit a load cardrequest and getting it approved into sitting at your laptop watching the screen load for like 20 minutes.

Overall the experience with Billhighway has been good. They have great customer service and are working on new ways to improve the platform. Combining greekbill into Billhihgway will elevate a lot of issues that we are facing and keep everything in one spot which would be fantastic.

Reliable and has helped us get a view into how our chapters and house corporations are operating. The support from the BH team is also always great!

Hard to customize individual groups but has to be done throughout the platform. ie Chart of accounts or permissions.

We feel that we have built a true partnership with the team from BillHighway over the course of our project together. From inception to implementation their team has been responsive, and focused on our needs as we worked together to build a custom API for our donations database. It was a pleasure to work with their Development/Implementation team, they put lots of time into making sure that things were functioning as needed, and many times, better than we expected. This is one of the smartest teams I have had the pleasure of working with, and it is apparent in their fresh, innovative problem solving approach. This team was great at looking at the constraints of our pre-existing software and coming up with solutions to give us the functionality that we needed. It was really nice to hear 'let's take this to the team and work on figuring it out' instead of 'that just can't be done'. The results of our collaboration with BillHighway have been beneficial, we have seen a decrease in the amount of time it takes our staff to process gifts and this efficiency reduced our need for seasonal temporary staffing. We now have easily accessible and easily stored images of gifts and gift paperwork integrated into our database, and we have a defined workflow for our bulk gift processing. I would highly recommend BillHighway, we have been very pleased with our project!