-the ability to update/change/customize the software at-will -the responsive staff whenever I have questions -the ability to run my own reports and pull-data quickly without having to interact with a support person.

What bothers me the most is that it is not fully HMIS integrated​ into the HMIS software that our county uses. It is vastly easier and more intuitive than HMIS and I wish we could use this instead of doing double entry on some cases.

As mentioned above, my organization is not a direct service provider. Therefore, we do not actually input information into Charity Tracker - because we are not providing any rent, utilities, food, etc to our clients. However, it is an extremely important tool for us to use as we assess the level of crisis that our clients are in when they come to us.

This tool allows me to work towards the goal of our organization - moving individuals and families from dependency to self-sufficiency. A simply glance on charity tracker allows me to see the depth of their dependency on other local organizations and then move ahead with setting goals and finding solutions.

The software is amazing - but only as good as the number of organizations that use it. In our community, we need to see more "direct service providers" using this tool. There is no way to know of the services they are receiving throughout the community unless those organizations participate by sharing their information in this incredible tool.

The support staff is super friendly. It is unfortunate that we have not been able to work out a highly effective use for this database with our current needs. However, it has been of some benefit.

I think the software is pretty user friendly and for the most part, self-explanatory for the functions we have on our account.

Unfortunately, we are not able to pull solid reports from the software which significantly impacts our ability to share statistics and overall impact. Also, there is a pretty high jump in cost from one user to the next in regards to having multiple users at the same time. It is understandable, but not the best fit for our program's needs.

We use this software daily and for several ways such as case management and client demographic reporting

I like that others agencies I work closely with can be in my agency network and that I can keep notes and assistance private or share with others

Once a user is created with an email address, another account with that email address cannot be created.