Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team.

An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons.

Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile.

Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce.

I love having the ability to add graphics to different projects and signing up for a shift is straightforward.

The Advanced Contact search I think is sometimes difficult to use.

This goes beyond shifts and positions and will allow us to reach more people with our mission message.

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple.

Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Volunteer Matters is a great software for volunteers.

Our organization is very happy and satisfied with our switch to VolunteerMatters.

Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors.

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters.

The level of customer service at Volunteer Matters is a huge game changer for me.

They have been so patient and are so kind to repeat things they have already told us. Support requests response is so fast.

They're helpful, friendly, and very easy to work with. The platform is everything we need and more to manage our Volunteer base.

Focus on ease of use and easy navigation of the site.

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

The customer service and ease of use for volunteers are top notch.

This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers.

Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.

There is no option to bulk delete shifts if there has been a schedule change in our programming.

The seamless integration into our website, branding, and user-friendly experience is by far the best feature of VolunteerMatters.

It was a little hard to transition information over from our old system, but even that was at no fault of the program.

This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced.

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.

Keeps the insurance company happy too. The help options are very clear, although we have written several instructions that are very specific to our processes.

They have integrated Poli and strip for easy payment. Payment has to been done before membership can start.

They are very responsive in their development and have made changes to meet our requirements.

Both from an administrative and user perspective. Having the ability to add custom fields is great.

Very easy to use making the organisation of members and payment options for subs a breeze.

Hello is so easy to use on our smart phones which means that I am able to sort out any members requests Very quickly.

Intuitive, Modern Software with Responsive Staff.

It is great to have all our members information at hand in 1 system. We have only received positive feedback from all our members thus far.

The hardware looks great and operates really well, the installation has allowed us to promote our facilities, offering the community easy access, and working towards the growth of our sport.

My overall experience was awesome, the staff are the real reason this software was so amazing. I'd recommend this to any gym owner looking to get a system for their facility.

Integrates very well with our squash club's hardware for access and lights.

It is a really well designed application and for the things you do often, like booking a court, it is perfect.

Banks are still advising their customers no to use POLi.

It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money).

Communication through the purchase and installation of Hello Club was great, and continued support has been really helpful.

Ease of use, practicality, simplicity as well as support availability and delivery.

AWESOME SOFTWARE EXCEPTIONAL CUSTOMER SERVICE.

The software itself does what we need it to do and we were even able to have a custom solution built to allow our existing swipe access system to be integrated into HelloClub.

Great Product just falls short on 2 important features.

The team are also fantastic and incredibly helpful.

The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything.

The support team is very prompt at replying and make sure everything has been resolved if there is any confusion which there always is when getting familiar to a new system.

It used to be a bit cumbersome to scroll through every member's names in alphabetical order when in the finance section but that problem was solved by an update very soon after I raised the issue.

The system means less input from other staff so less cost. It also means I have a better idea of what is happening and who is using the centre.

Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions. Lack of membership attendance tracking.

US Dollar

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. 

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level.  Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. 

Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms. 

LongDescription

Surveys & Feedback

User Management

Personalization

Recognition Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Task Scheduling

Attendance Management

Attendance Tracking

Communication Management

Registration Management

Calendar Management

Customizable Fields

Assignment Management

Scheduling

Self Service Portal

Contact Management

Mobile Access

Real Time Data

Recruitment Management

Membership Management

Event Scheduling

Social Media Integration

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Automated Scheduling

Event Management

Volunteer Recruiting

Event Calendar

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Summary Reports

Third-Party Integrations

Live Chat

Search/Filter

Time Tracking

For Nonprofits

Member Directory

Web browser (OS agnostic)

VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program.  We determine the size based on the number of sites, admin users, and volunteers.

There are three feature tiers each with increasing sophistication.

Growing - Starts at $1,890/yr
Best For - Volunteer programs with dozens of volunteers looking to grow 

Professional - Starts at $3,590/yr
Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff 

Enterprise - Custom Quote
Best For - Large organizations with distributed management & advanced integrations 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

VolunteerMatters

In Person

Live Online

Webinars

Documentation

Videos

New Zealand Dollar

Hello Club is a cloud-based solution for managing clubs and members, designed for Sports Clubs such as Racket Sports, Yachting, as well as NFPs like Community Trust, Hobby Groups, Chambers of Commerce, and Business Networks. 

It offers a range of powerful features, including membership renewals, event management, court bookings, online payments, facility access control, visitor log/contact tracing, and reporting.

With Hello Club, you have complete control over both your members and casual players/visitors in your admin portal. With secure online payment integration, members can easily enroll and renew their memberships online through a self-service portal. The membership renewal process is fully automated, with timely reminders for expiring subscriptions or outstanding payments. You can also collect online payments while effortlessly managing your accounts through Xero integration and weekly financial reports.

Stay connected with your members using Hello Club's built-in mailer, which seamlessly integrates with Campaign Monitor or Mailchimp.

Streamline court bookings and events with ease. Members can book courts or other areas themselves, while you have the flexibility to set booking restrictions based on peak hours, memberships, and roles. Enable booking reminders and block out areas for one-off, multi-day, or recurring events. Increase your revenue with guest ticketing and more.

For added convenience (optional), you can integrate Hello Club with facility access control systems. This allows you to monitor and control doors and court lights remotely, ensuring efficient management of your facilities.

Generate comprehensive reports on various aspects such as members, memberships, finances, court usage, and more.

Transform the way you manage your organisation today. Try Hello Club for free now.

Services are offered on a monthly or yearly subscription basis. Support is available via phone, email, and live chat.

Member Communities

Member Accounts

Enrollments/Onboarding

Electronic Payments

Committee Management

Payment Processing

Application Management

Real-time Scheduling

Dues Management

Belt Ranking Classification

Financial Management

Group Scheduling

Online Registration

Credit Card Processing

Transaction History

Customer Database

Class Scheduling

Room Booking

Member Database

Multi-Location

Student Management

Booking Management

Email Marketing

Membership Renewals

Email Management

Online Booking

Class Management

Visitor Management

Calendar Sync

Team Management

Billing & Invoicing

Accounting Integration

Member Types

For Martial Arts

Member Communication

Facility Scheduling

Chapter Management

Client Management

Member Portal

Newsletter Management

Recurring/Subscription Billing

Subscription Management

Invoice Management

Wait List Management

Customer Accounts

Data Import/Export

Email Templates

Marketing Automation

Client Portal

Event Ticketing

Segmentation

Push Notifications

Color Codes/Icons

Availability Management

Third Party Integrations

Entry plan: $29/month, up to 100 members
Standard plan: $59/month, up to 350 members
Premium plan: $89/month, up to 1000 members
Custom plan: starts at $179/month, unlimited members

Free trial available for all plans. Two months free if paying annually.
The above pricing is in US$ and may differ in your local currency.

VolunteerMatters vs Hello Club

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