Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team.

An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons.

Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile.

Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce.

I love having the ability to add graphics to different projects and signing up for a shift is straightforward.

The Advanced Contact search I think is sometimes difficult to use.

This goes beyond shifts and positions and will allow us to reach more people with our mission message.

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple.

Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Volunteer Matters is a great software for volunteers.

Our organization is very happy and satisfied with our switch to VolunteerMatters.

Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors.

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters.

The level of customer service at Volunteer Matters is a huge game changer for me.

They have been so patient and are so kind to repeat things they have already told us. Support requests response is so fast.

They're helpful, friendly, and very easy to work with. The platform is everything we need and more to manage our Volunteer base.

Focus on ease of use and easy navigation of the site.

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

The customer service and ease of use for volunteers are top notch.

This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers.

Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.

There is no option to bulk delete shifts if there has been a schedule change in our programming.

The seamless integration into our website, branding, and user-friendly experience is by far the best feature of VolunteerMatters.

It was a little hard to transition information over from our old system, but even that was at no fault of the program.

This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced.

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.

We appreciate all of the data that allows us to CELEBRATE the POSITIVE IMPACT our student-athletes are making within the community.

I also love the ability to run reports for organizations so they can keep track of their members volunteer commitments.

Initially the reports were difficult to use and adapt to our needs.

Helper Helper is extremely user friendly. It has streamlined our community service events and provided opportunities at the fingertips of our student-athletes.

The only area that is frustrating software issue is the inability to go back.

The access code especially was confusing for everyone for awhile because when the admin created it, the verification code at the bottom seemed so hidden and it made a mess of things for awhile.

What I liked most about Helper Helper is the ability to track and record what our student-athletes are doing, in the community, on campus, and what career development events they attend.

The biggest problem is having the students download and use the software.

This app has been excellent for both and has some additional features that we didn't expect (e.g. the ability for students to upload their own pictures).

It is self explanatory, straightforward, and simple. The Helper Helper team is extraordinarily knowledgable, helpful, responsive & kind.

It is also great way to give coaches and administrators a quick snapshot of what the service component for the department looks like.

The staff is amazing and helpful. The ease of access to the system and user interface of the website provided a great experience for me as an administrator.

I appreciate providing these reports to our staff and to the student-athletes to help build their resumes with volunteer experience.

It has been an excellent experience and I am very grateful for the support provided by [SENSITIVE CONTENT HIDDEN] and HH.

The simple to understand interface is great. Employees at all technology levels seem to be able to use the app or online platform with ease.

Our overall experience with Helper Helper has been very good. The best part about Helper Helper is its tracking and reporting ability and the fact that it can be used to compile data on the group.

This is the perfect application for that, because it posts opportunities, but also organizes everything for you.

The app is super user friendly. It easy to add opportunities and track volunteer hours.

It's been a great experience and we're lucky to have the program.

The community service and data collection as well as user - friendliness of this software is fantastic.

The only con is that you can't set a business year of sorts (This may be a problem specific to us).

But I can't make that a base report level. I also struggled a bit with the categories and counting things twice.

We are very pleased with the responsiveness of the company and willingness to hear issues from their clients.

US Dollar

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. 

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level.  Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. 

Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms. 

LongDescription

Surveys & Feedback

User Management

Personalization

Recognition Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Task Scheduling

Attendance Management

Attendance Tracking

Communication Management

Registration Management

Calendar Management

Customizable Fields

Assignment Management

Scheduling

Self Service Portal

Contact Management

Mobile Access

Real Time Data

Recruitment Management

Membership Management

Event Scheduling

Social Media Integration

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Automated Scheduling

Event Management

Volunteer Recruiting

Event Calendar

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Summary Reports

Third-Party Integrations

Live Chat

Search/Filter

Time Tracking

For Nonprofits

Member Directory

Web browser (OS agnostic)

VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program.  We determine the size based on the number of sites, admin users, and volunteers.

There are three feature tiers each with increasing sophistication.

Growing - Starts at $1,890/yr
Best For - Volunteer programs with dozens of volunteers looking to grow 

Professional - Starts at $3,590/yr
Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff 

Enterprise - Custom Quote
Best For - Large organizations with distributed management & advanced integrations 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

VolunteerMatters

In Person

Live Online

Webinars

Documentation

Videos

Helper Helper is a volunteer management software that helps nonprofit organizations and educational institutions manage sign-ups, connect with members and track service hours. The platform enables managers to identify upcoming opportunities, track attendance and acknowledge top performers.

Administrators can modify and visualize data related to commitment details using mobile applications on Android and iOS devices. Helper Helper allows teams to create events, manage participant check-ins, build surveys and export data. Additionally, supervisors can generate and classify reports according to classes, groups, regions, categories, individuals and goals on a unified interface.

Helper Helper lets stakeholders securely log in via single sign-on functionality (SSO) and generate volunteer service transcripts. Pricing is available on request and support is extended via phone, email, chat and an online contact form.

Contact Helper Helper for pricing details.

VolunteerMatters vs Helper Helper

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