Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team.

An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons.

Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile.

Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce.

I love having the ability to add graphics to different projects and signing up for a shift is straightforward.

The Advanced Contact search I think is sometimes difficult to use.

This goes beyond shifts and positions and will allow us to reach more people with our mission message.

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple.

Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Volunteer Matters is a great software for volunteers.

Our organization is very happy and satisfied with our switch to VolunteerMatters.

Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors.

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters.

The level of customer service at Volunteer Matters is a huge game changer for me.

They have been so patient and are so kind to repeat things they have already told us. Support requests response is so fast.

They're helpful, friendly, and very easy to work with. The platform is everything we need and more to manage our Volunteer base.

Focus on ease of use and easy navigation of the site.

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

The customer service and ease of use for volunteers are top notch.

This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers.

Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.

There is no option to bulk delete shifts if there has been a schedule change in our programming.

The seamless integration into our website, branding, and user-friendly experience is by far the best feature of VolunteerMatters.

It was a little hard to transition information over from our old system, but even that was at no fault of the program.

This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced.

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.

Our Changemakers' journey with Zelos was great due to the fact that really eased the challenge of how to gamify our youth programs.

The biggest disadvantage was that it is not possible for clients or admins to chat directly with volunteers inside the app.

Some techniqual issues but overall super happy.

It’s easy to use and the customer service is amazing.

We liked the fact that the platform allows us to build logistics for hundreds of partners in the shortest possible time, thanks to the tools provided by Zelos.

The best of all is customer service. Very fast reaction and also listening customers and improving constantly if to ask some new features or option that are relevant also for other customers.

Additionally, we sensed a lack of an overview of users' activity levels (had to check every user one by one).

I am very pleased with Zelos. It has helped to manage hundreds of volunteers in times of urgent need.

I love the simple, logical and easy-to-use interface for both admins and users. I also enjoy the help from team whenever necessary.

The customer service was always eager to help and answered our questions quickly. It is relatively easy to customize the customer journey and adjust different settings.

Its ease of use and the simplicity of the app.

Zelos is so easy to use, and it is simple to train my volunteers on how to use it.

It helped us a lot reducing the planning overhead and improved the reliability of the volunteers.

It is way more motivating for them to pick their task than just getting asigned - so we also adjusted our workflow, for the better.

So I am glad I found Zelos and I am personally recommending to all other non profit orgs for improving scheduling part.

US Dollar

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. 

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level.  Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. 

Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms. 

LongDescription

Surveys & Feedback

User Management

Personalization

Recognition Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Task Scheduling

Attendance Management

Attendance Tracking

Communication Management

Registration Management

Calendar Management

Customizable Fields

Assignment Management

Scheduling

Self Service Portal

Contact Management

Mobile Access

Real Time Data

Recruitment Management

Membership Management

Event Scheduling

Social Media Integration

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Automated Scheduling

Event Management

Volunteer Recruiting

Event Calendar

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Summary Reports

Third-Party Integrations

Live Chat

Search/Filter

Time Tracking

For Nonprofits

Member Directory

Web browser (OS agnostic)

VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program.  We determine the size based on the number of sites, admin users, and volunteers.

There are three feature tiers each with increasing sophistication.

Growing - Starts at $1,890/yr
Best For - Volunteer programs with dozens of volunteers looking to grow 

Professional - Starts at $3,590/yr
Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff 

Enterprise - Custom Quote
Best For - Large organizations with distributed management & advanced integrations 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

VolunteerMatters

In Person

Live Online

Webinars

Documentation

Videos

Euro

A very simple and free app for managing teams. Post tasks and shifts, and message your team members live.

Zelos is great for managing contingent workforce, event staff, volunteers, etc.

Desktop and mobile apps. Customizable fields. Gamification.

The core features are free to use with unlimited members, and the paid plans unlock additional volumes and features. All plans are fixed subscriptions with no hidden costs, so you can plan according to your budget. You can choose between monthly and annual packages.

Our support team is always available for personal onboarding calls and provide live support over chat and email.

Task Editing/Updating

To-Do List

Gamification

Commenting/Notes

Status Tracking

Reporting/Analytics

Import Tasks

Task Progress Tracking

Task Management

Rewards Management

Leave Tracking

Performance Management

Vacation/Leave Tracking

Leaderboards

Dispatch Management

Employee Directory

Order Management

Project Management

Disaster Recovery

Customer Database

Job Management

Collaboration Tools

Productivity Analysis

Group Management

Employee Engagement

Technician Management

Content Management

Performance Metrics

Discussions/Forums

Job Posting

File Sharing

Employee Database

Attendee Management

Real-Time Chat

Work Order Management

Billing & Invoicing

For Religious Organizations

Donation Management

Employee Profiles

Employee Scheduling

Online Time Clock

Feedback Management

Employee Activity Monitoring

Backup and Recovery

Task Tagging

Onboarding

For Catering Businesses

Political Campaign Management

Employee Self Service

Employee Portal

Multi-Location

Data Import/Export

Waitstaff Management

Role-Based Permissions

Online Calendar

Member Communication

Member Portal

Single Sign On

Chat/Messaging

Audience Targeting

Employee Communities

Real-Time Updates

Mobile Alerts

Schedule Distribution

Real-Time Notifications

Job Scheduling

Job Tracking

Transcripts/Chat History

Job Marketplace

Multi-Language

Job Search/Filter

Employee Management

Staff Management

The free version comes with unlimited members, and lets you have 25 active tasks at any given time. No credit card needed for signup!

Upgrade to monthly or annual package to unlock unlimited task volume and many other premium features.

VolunteerMatters vs Zelos Team Management

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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