Doubleknot is a cloud-based operation management suite of products that helps nonprofits streamline online registrations, memberships, reservations, donations and ticket purchases to manage awareness of their mission and programs. The solution is suited for zoos, museums, aquariums, clubs and associations and other types of mission-based organizations of all sizes.
The products can be customized to conform to existing business processes, as well as integrate third-party fundraising, ticketing, email marketing and other applications.
Doubleknot's communications tools help businesses manage email marketing and communications tasks with donors, participants, volunteers and other supporters. Template-based newsletters can be used for appeals, event announcements and other promotions, while list management features enable organizations to target groups with filters such as interest and location. Analytics tools are available for tracking and reporting on important marketing metrics.
Support is offered via phone, email and webinars.
Chris from BSA Troop 833
It is flexible, and it's able to be used for a number of different events. It is easy to track and change participant information.
When there are errors, it takes quite a while to correct.
Use it for multiple events before making a final analysis.
Thomas from Radisys
Friendly UI. Friendly to end users as well.
There are limitations to the user interface, specifically, the merging of a similar user account doesn't appear to work.
I don't have any recommendations for other users.
James from Lockheed Martin
Doubleknot will save your contact information and all events you have previously registered for.
A service fee is required to pay online, no fee if you can print the invoice and hand carry it to the event owner.
Try linking a checking account and the service fees can be avoided (usually).
Michele from Girl Scouts of Central Texas
Employees number: 51-200 employees
Shorter time to set up, can do everything I would need it to do.
Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.
Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.
Ali from Queens County Farm Museum
We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.
Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.
Response: Doubleknot, Doubleknot Inc.
Date: April 2018
Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at firstname.lastname@example.org to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!
Theresa from Girl Scouts
Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties
Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored
Christine from GS Nor Cal
I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.
Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.
Theresa from Girl Scouts of Citrus Council
Employees number: 51-200 employees
Doubleknot has made our workload incredibly easy. The set up was the most time consuming part of the project, but well worth it. Works great for customer facing as well as internal. Great Purchase! Thank you!
Has everything in one space, takes care of billing
Some of the overall booking when administration needs to override specific dates that already have information