About Doubleknot

Doubleknot is a cloud-based operation management suite of products that helps nonprofits streamline online registrations, memberships, reservations, donations and ticket purchases to manage awareness of their mission and programs. The solution is suited for zoos, museums, aquariums, clubs and associations and other types of mission-based organizations of all sizes.

The products can be customized to conform to existing business processes, as well as integrate third-party fundraising, ticketing, email marketing and other applications.

Doubleknot's communications tools help businesses manage email marketing and communications tasks with donors, participants, volunteers and other supporters. Template-based newsletters can be ...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

11 Reviews of Doubleknot

Average User Ratings

Overall

3.95 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(5)

5

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2018

Ali from Queens County Farm Museum

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK

Pros

We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.

Cons

Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.

Response from Doubleknot

Replied April 2018

Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at support@doubleknot.com to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!

April 2018

Michele from Girl Scouts of Central Texas

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2018

Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!

Shorter time to set up, can do everything I would need it to do.

Pros

Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.

Cons

Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.

Response from Doubleknot

Replied June 2018

Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at Support@doubleknot.com to discuss ways that they can be addressed.

October 2021

Mark from Briar Bush Nature Center

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

October 2021

Trying to do everything in one package leads to mediocrity in everything

It has helped our phone to ring a little less, but so many problems it's hard to gauge whether we are saving any time/money over creating our own systems or using something else.

Pros

Appears to be a one-stop-shop: membership, store management, fundraising, event management

Cons

Support is haphazard- sometimes very quick, other times you wait weeks for a simple request. No phone, don't expect to speak directly to anyone. Does not do a great job at any of the modules, branding looks shoddy. Most training videos out of date or narrowly applicable to Scout organizations

Reasons for Switching to Doubleknot

ACTIVE Network platform was discontinued

September 2017

Christine from GS Nor Cal

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2017

Great for data management

Pros

I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.

Cons

Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.

Response from Doubleknot

Replied June 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at Support@doubleknot.com for more info.

February 2018

Theresa from Girl Scouts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

works great with property reservations

Pros

Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties

Cons

Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored

Response from Doubleknot

Replied June 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at Support@doubleknot.com to discuss ways that the issues can be addressed.