The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform.

I enjoy HUG quite a lot. I think it leads by example and is easy to use.

The current library features are clunky and slightly difficult to use.

You really have to learn the back end of higher logic to make changes which can be very confusing.

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization.

We chose to integrate directly using  activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

They went above and beyond to understand our needs and help us develop the platform that worked for us. I would highly recommend Higher Logic an their team.

The lack of knowledge base will leave you cobbling together different features to try and create one.

I truly enjoy it and hope that our users expound upon it and that it becomes a huge part of our member value and communication strategy.

Ease of use, team members, sales process and implementation timeframe.

Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers.

The addition of the HL community has  been a great service and value to our members. Pros definitely outweigh the cons.

Great product, but could use more guidance and project management during implementation.

Would appreciate more features without add on costs.

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

The Higher Logic team were so hands-on and helpful during our training, implementation and execution.

Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

I love the integrations with our AMS and LMS. Unlimited flexibility with design.

Newly implemented dashboard are extremely versatile and powerful, but sometimes a touch cumbersome if you need a look at data. Great tool to develop and maintain KPIs.

It's been positive for managing relationships and for data mining.

I have been pleased with the content of reports in particular.

I feel it is far harder to use than helpful. The features it offers are great but it does not make it worth the investment.

Tessitura also offer a Tessitura Network Express Web (TNEW) website solution for online bookings which integrates well with the Tessitura software.

The near-infinite report customization can be a double edged sword because any tick-box accidentally checked (or unchecked) may dramatically change the content of a report.

Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

It is very archaic-looking, confusing, and hard to find things.

It holds a wealth of constituent data and we can write our own SSRS reports in-house to query this data.

It is a powerful piece of software with many customisation options that, when configured and utilised correctly, proves a useful tool.

It is an effective organizational and ticketing program which allows for many customization options to adjust the system as needed.

Ugh, ok, repeat entries were the scourge of my job.

The worst part of this software is how easy it is to give an order to a different patron. There are no warning signs and this has been a common problem around the office.

Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases.

Tessitura is a fantastic software that helps me to track and process huge amounts of data.

I can look up a constituent and see exactly when they came, what donations or purchases they have made, etc. The tech support is robust.

It has been relatively easy to upgrade our software/database version following the very useful documentation found on the Tessitura Network website.

Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities.

It has a great ability to customize and tracks data way better than SABO. The best part of this software is when it comes to selling subscriptions.

This software is really difficult to learn and train others on. The UI is confusing and it is difficult to find what you are looking for.

Very good overall, it does exactly what is needed for a busy venue.

Additionally, it is relatively easy to make a mistake and accidentally give a ticket to a different person than intended.

I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year.

Support is amazing, very quick to answer any queries, and very knowledgeable about all aspects of the software.

I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Every arts organization uses Tessitura for a reason. All encompassing, it's reach is impressive, limited only by its users organization.

US Dollar

Purpose-built for associations, Higher Logic Thrive is a powerful yet simple member experience solution. Built on nearly 20 years of serving associations, Higher Logic Thrive makes finding, engaging, renewing, and communicating with members a breeze. Plus it’s easy to use and ready to go, right out of the box! 

The Higher Logic Thrive portfolio contains three products:  

Higher Logic Thrive Platform is a holistic member experience solution containing a dynamic community, powerful marketing processes, and member management capability, all fused together. Streamline staff workflows with one single, integrated solution for finding, engaging, renewing, and communicating with members. 

Higher Logic Thrive Community makes deep member engagement a reality. Provide a personalized member experience, grow their investment with you, and strengthen member retention – all while learning from their activity in the member community. 

Higher Logic Thrive Marketing powers one-off emails and fully automated email campaigns with our easy-to-use marketing software built to help you reach your goals. Send personalized, scalable, and targeted communications that reach your audience with the right message at the right time.

LongDescription

Engagement Tracking

Multi-Channel Marketing

Access Controls/Permissions

Activity/News Feed

Communication Management

Group Management

Contact Management

Ideation

Content Management

User Profiles

Data Security

Discussions/Forums

Membership Management

Multi-Channel Communication

Media Library

Social Media Integration

Workflow Management

Moderation

Blogs

Event Management

Community Management

Advertising Management

Event Calendar

Website Management

Reporting/Analytics

Widgets

Feedback Management

Social Promotion

Gamification

Task Management

Document Management

Member Directory

Commenting/Notes

Surveys & Feedback

User Management

Personalization

Document Storage

Activity Tracking

SSL Security

Single Sign On

Calendar Management

Customizable Fields

Data Import/Export

Forum / Discussion Board

Mobile Access

Filtering

Real-Time Notifications

Email Reminders

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Customizable Templates

Customizable Branding

Contact Database

Drag & Drop

Tagging

Third-Party Integrations

Online Forums

@mentions

Knowledge Base Management

AB Testing

Marketing Calendar

Campaign Segmentation

Email Tracking

Landing Pages/Web Forms

Customizable CTAs

Dynamic Content

Drip Campaigns

Multi-Campaign

Template Management

Email Distribution

Email Marketing

Real Time Data

Marketing Automation

Event Triggered Actions

Visual Analytics

Customization

Segmentation

Website Visitor Tracking

Conversion Tracking

Campaign Analytics

Customizable Forms

Campaign Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Higher Logic Thrive

In Person

Live Online

Webinars

Documentation

Videos

Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes reporting tools which include various standard reports for box office, finance, marketing, development and membership departments as well as the ability to customize reports and export data.



Higher Logic Thrive vs Tessitura

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