About Tessitura

Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

24 Reviews of Tessitura

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(8)

8

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

July 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

A top-tier ticketing and CRM solution for arts, cultural, and musical venues

Tessitura is the lifeblood of our organisation used by our box office, marketing, and fundraising departments to store all manner of customer information. It is a powerful piece of software with many customisation options that, when configured and utilised correctly, proves a useful tool.

Pros

Tessitura is a mammoth piece of software that has lots of features available for ticketing, fundraising, and marketing. It holds a wealth of constituent data and we can write our own SSRS reports in-house to query this data. Support is amazing, very quick to answer any queries, and very knowledgeable about all aspects of the software. It has been relatively easy to upgrade our software/database version following the very useful documentation found on the Tessitura Network website. The TN website also features webinars, a community forum, and is packed full of information on upcoming networking events. Tessitura also offer a Tessitura Network Express Web (TNEW) website solution for online bookings which integrates well with the Tessitura software.

Cons

Although the software itself is very customisable with custom plugins and such, it can cause headaches when upgrading to newer versions and has the potential to cause issues these customisations must be backed up, checked for compatibility, etc. Technical support has originally been handled by agents in the US which had the potential to cause issues with time zones with our organisation being based in the UK, however they have recently restructured their support for Europe and have implemented a new helpdesk system which have helped improve this situation greatly. There are a lot of functions and features that I still feel Ive barely touched on as an administrator, as well as there being a steep learning curve for end-users due to the sheer number of features available. UI elements do look a bit dated compared to other solutions on the market.

June 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

A beast of a product

Tessitura is at the heart of everything we do as an organisation. It holds our customer data, we use it to manage our ticketing and website offerings, to manage Direct Debits and donations, marketing, and much more. We could not function without it.

Pros

It is so customisable, and does so much. There are facets for all areas of our organisation.

Cons

It is so customisable. This is an amazing feature, but comes with a lot of pitfalls and makes life challenging at upgrade time.

Reasons for Choosing Tessitura

Tessitura offers a lot more flexibility and is more powerful for users.

October 2017

Katie from Milwaukee Repertory Theater

Company Size: 201-500 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Industry-standard database for arts & culture

Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

Pros

Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons

Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

April 2018

Jon from JRGlasoe

Company Size: 1 employee

Industry: Philanthropy

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

April 2018

Tessitura and Fund Raising

Shop around. There has to be a more efficient and effective product.

Pros

The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.

Cons

This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles. However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky. But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word. And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

May 2019

Corinne from World of Speed Motorsports Museum

Company Size: 11-50 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2019

Designed for larger orgs with data management support

It has been hard to learn, and I frankly still don't feel confident pulling lists that my data is correct. I appreciate it's enormous capacity on the back end, but there's not a lot of front-end user options.

Pros

The record integration is absolutely seamless. I can look up a constituent and see exactly when they came, what donations or purchases they have made, etc. The tech support is robust.

Cons

I have taken a training class in this product, have some experience in coding, and still feel like I only barely understand the basics. It is hard to learn, not intuitive at all, and has more functions than we can currently use at our size (small-mid-size museum) Plus: Expensive!