Tessitura software


15 reviews(4.5/5)
15 reviews(4.5/5)

Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes reporting tools which include various standard reports for box office, finance, marketing, development and membership departments as well as the ability to customize reports and export data.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8

15 Reviews of Tessitura

Showing 1 - 15 of 15

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  • Liam from Performing Arts

    Number of employees: 201-500 employees

    September 2018

    Tessitura Basics

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Tessitura is a fantastic software that helps me to track and process huge amounts of data.

    Cons

    Because the work I do on Tessitura is relatively simple (tracking constituent information and processing tickets) at times the software feels more complex than it needs to be.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tessitura is definitely the most popular in the nonprofit arts industry. It's ticketing and fundraising features are integrated and allows for a full constituent report.

    Cons

    Lately, the software seems outdated. Unlike Raiser's Edge, Tessitura demands a full training to know the ins and outs of the software. It's not the most user-friendly software out there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian from American Ballet Theatre

    Number of employees: 201-500 employees

    May 2018

    I used Tessi in my time at a nationally-renowned Symphony orchestra.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of ticketing, seating, and viewing the house. I enjoyed the option to charge directly each purchase, as opposed to batching gifts individually like I did in RE.

    Pros

    I find that Tessi is very intuitive and use-oriented. When I started with it, I was obviously overwhelmed, but that was tempered by it's relative ease of use, and the vast online resources available for questions that did arise.

    Cons

    Having used both Tessi and RE, I will say that one is much better for Box Office organizations (Tessi) than it is at housing constituent info, giving history, and basic fundraising needs. RE has robust capability for storing/targeting/querying on/exporting etc. much more so than RE.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jon from JRGlasoe

    Specialty: Philanthropic Foundations

    Number of employees: 1 employee

    April 2018

    Tessitura and Fund Raising

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Shop around. There has to be a more efficient and effective product.

    Pros

    The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.

    Cons

    This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles.

    However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky.

    But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word.

    And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    Essential ticketing software for Arts venues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Runs the entire CRM and ticketing solution for the organisation.

    Pros

    Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

    Cons

    Requires quite a lot of resource to manage and maintain in terms of staff and hardware. Would hope to see this improve in coming releases and perhaps a shift to a cloud implementation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    February 2018

    Tessitura is an easy to use fundraising and ticketing software system that I would reccomend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use in the ticketing function. One is able to see and use a seat map in real time to place and track orders. These orders are then linked to the constituents account where you can track the moves management of a particular donor and see their giving history.

    Cons

    Does not have the full capacity of moves management as seen in Raiser's Edge NXT but has a better ticketing and box office functionality. A better database for those who own their own performance venue and have a larger marketing than development team. Not ideal for someone who is focused on development first.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    I've been using Tessitura for a few months and I enjoy the ability to learn new functions every day.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are so many functions to learn about this software that I always am excited to learn. Tessitura gives you so much information so many forms that it's insane on what this software can hold.

    Cons

    It is a bit complicated and you do need a specialist if you want to really learn how to fully utilize the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    October 2017

    I enjoyed this software immensely, but because, but it can be slow to pick up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality.

    Cons

    Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Katie from Milwaukee Repertory Theater

    Number of employees: 201-500 employees

    October 2017

    Industry-standard database for arts & culture

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

    Pros

    Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

    Cons

    Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    October 2017

    An incredibly robust ticketing and seating software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

    Cons

    Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Siobhan from The Bridgewater Hall

    Specialty: Arts & Cultural

    Number of employees: 201-500 employees

    July 2017

    Great Arts CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Windows based
    Easy to use
    Great support
    All in one package
    Customisable
    Based on SQL Server
    Reports can be designed in house

    Cons

    Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

  • Tiiu from San Francisco Playhouse

    April 2017

    Great but clunky and expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.

    Review Source: Capterra
  • Cody from Lincoln Center Theater

    February 2017

    A Beast that can work for you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.

    Review Source: Capterra
  • Stacy from Celebrity Series of Boston

    November 2016

    Great for Customer Experience training

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!

    Review Source: Capterra
  • Luisa from Pacific Symphony

    Specialty: Arts & Cultural

    March 2015

    Nonprofit Arts Endorsement

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ability to incorporate both development and box office capabilities.

    Cons

    Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.

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