Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes reporting tools which include various standard reports for box office, finance, marketing, development and membership departments as well as the ability to customize reports and export data.

Student profile
Student profile

Student profile

Donor profile

Donor profile

Seat maps

Seat maps

Ticketing and admissions

Ticketing and admissions

Sales and marketing dashboard

Sales and marketing dashboard

Executive dashboard

Executive dashboard

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8



16 Reviews of Tessitura

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 16 of 16 reviews

Start your review of Tessitura

Write a review

Grace from Center for Young Musicians

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Could be better

Pros

This software has a lot of muscle power, no doubt about it. There is a lot of functionality, and every problem you come across when it comes to how to send tickets out, sending receipts to patrons, etc has a solution

Cons

1) This software is WAY too complicated for the average theater. The learning curve is very steep, which complicates the hiring process for temporary employees (cause they never get to the point of mastery and efficiency with the software), and there is no way to edit out which functions to "see" on your screen. For example, if xyz theater never uses a third of the functions of the software, there should be a way to visually hide them so that employees dont get confused about what they are seeing on the screen.
2) When it comes to entering information for credit card payments, the software designers never apparently thought about how the average patron reads out their information over the phone. You have to select the type of card used before entering the card number, meanwhile the patron is halfway through spewing out their number over the phone while the ticketing office employee is scrambling to write it down on a pad of paper cause Tessie wont let them enter the number yet. If there was more flexibility in the order that information could be entered (card type then number vs number then card type), the daily functionality of the software would be much improved.

Review Source: Capterra

Liam from Performing Arts

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Tessitura Basics

Pros

Tessitura is a fantastic software that helps me to track and process huge amounts of data.

Cons

Because the work I do on Tessitura is relatively simple (tracking constituent information and processing tickets) at times the software feels more complex than it needs to be.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great

Pros

Tessitura is definitely the most popular in the nonprofit arts industry. It's ticketing and fundraising features are integrated and allows for a full constituent report.

Cons

Lately, the software seems outdated. Unlike Raiser's Edge, Tessitura demands a full training to know the ins and outs of the software. It's not the most user-friendly software out there.

Review Source: Capterra

Brian from American Ballet Theatre

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

I used Tessi in my time at a nationally-renowned Symphony orchestra.

Ease of ticketing, seating, and viewing the house. I enjoyed the option to charge directly each purchase, as opposed to batching gifts individually like I did in RE.

Pros

I find that Tessi is very intuitive and use-oriented. When I started with it, I was obviously overwhelmed, but that was tempered by it's relative ease of use, and the vast online resources available for questions that did arise.

Cons

Having used both Tessi and RE, I will say that one is much better for Box Office organizations (Tessi) than it is at housing constituent info, giving history, and basic fundraising needs. RE has robust capability for storing/targeting/querying on/exporting etc. much more so than RE.

Review Source: Capterra

Jon from JRGlasoe

Type of Nonprofit:  Philanthropic Foundations

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Tessitura and Fund Raising

Shop around. There has to be a more efficient and effective product.

Pros

The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.

Cons

This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles.

However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky.

But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word.

And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Essential ticketing software for Arts venues

Runs the entire CRM and ticketing solution for the organisation.

Pros

Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

Cons

Requires quite a lot of resource to manage and maintain in terms of staff and hardware. Would hope to see this improve in coming releases and perhaps a shift to a cloud implementation.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Tessitura is an easy to use fundraising and ticketing software system that I would reccomend

Pros

Ease of use in the ticketing function. One is able to see and use a seat map in real time to place and track orders. These orders are then linked to the constituents account where you can track the moves management of a particular donor and see their giving history.

Cons

Does not have the full capacity of moves management as seen in Raiser's Edge NXT but has a better ticketing and box office functionality. A better database for those who own their own performance venue and have a larger marketing than development team. Not ideal for someone who is focused on development first.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I've been using Tessitura for a few months and I enjoy the ability to learn new functions every day.

Pros

There are so many functions to learn about this software that I always am excited to learn. Tessitura gives you so much information so many forms that it's insane on what this software can hold.

Cons

It is a bit complicated and you do need a specialist if you want to really learn how to fully utilize the software.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I enjoyed this software immensely, but because, but it can be slow to pick up.

Pros

It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality.

Cons

Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding.

Review Source: Capterra

Katie from Milwaukee Repertory Theater

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Industry-standard database for arts & culture

Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

Pros

Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons

Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

An incredibly robust ticketing and seating software

Pros

Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Cons

Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

Review Source: Capterra

Siobhan from The Bridgewater Hall

Type of Nonprofit:  Arts & Cultural

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great Arts CRM

Pros

Windows based
Easy to use
Great support
All in one package
Customisable
Based on SQL Server
Reports can be designed in house

Cons

Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

Tiiu from San Francisco Playhouse

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great but clunky and expensive

I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.

Review Source: Capterra

Cody from Lincoln Center Theater

Ease-of-use

Value for money

Customer support

Functionality

February 2017

A Beast that can work for you

Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.

Review Source: Capterra

Stacy from Celebrity Series of Boston

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great for Customer Experience training

I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!

Review Source: Capterra

Luisa from Pacific Symphony

Type of Nonprofit:  Arts & Cultural

Ease-of-use

Customer support

Functionality

March 2015

Nonprofit Arts Endorsement

Pros

Ability to incorporate both development and box office capabilities.

Cons

Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.


Displaying 1 - 16 of 16 reviews