Tessitura Software


 

Tessitura Network’s constituent relationship management (CRM) platform was developed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module has capabilities to manage a complete range of box office operations, including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track all types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes robust reporting tools, which include over 200 standard reports for box office, finance, marketing, development and membership departments, as well as the ability to customize reports and export data.

 

Tessitura - Student profile
 
  • Tessitura - Student profile
    Student profile
  • Tessitura - Donor profile
    Donor profile
  • Tessitura - Seat maps
    Seat maps
  • Tessitura - Ticketing and admissions
    Ticketing and admissions
  • Tessitura - Sales and marketing dashboard
    Sales and marketing dashboard
  • Tessitura - Executive dashboard
    Executive dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

8 Reviews of Tessitura

 

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Software Advice Reviews (2)
More Reviews (6)

Showing 1-2 of 2

Siobhan from The Bridgewater Hall
Specialty: Arts & Cultural
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Great Arts CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Windows based
Easy to use
Great support
All in one package
Customisable
Based on SQL Server
Reports can be designed in house

Cons

Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

 
 

Luisa from Pacific Symphony
Specialty: Arts & Cultural

March 2015

March 2015

Nonprofit Arts Endorsement

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ability to incorporate both development and box office capabilities.

Likes Least

Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.

Recommendations

Unique to the arts industry, some excellent specific details captured and helpful reports.

 
 
 
Showing 1-6 of 6


October 2017

October 2017

I enjoyed this software immensely, but because, but it can be slow to pick up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality.

Cons

Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding.

Source: Capterra
 

Katie from Milwaukee Repertory Theater
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Industry-standard database for arts & culture

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

Pros

Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons

Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

Source: Capterra
 


October 2017

October 2017

An incredibly robust ticketing and seating software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Cons

Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

Source: Capterra
 

Tiiu from San Francisco Playhouse

April 2017

April 2017

Great but clunky and expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.

Source: Capterra
 

Cody from Lincoln Center Theater

February 2017

February 2017

A Beast that can work for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.

Source: Capterra
 

Stacy from Celebrity Series of Boston

November 2016

November 2016

Great for Customer Experience training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!

Source: Capterra