Ocelot is committed to serving students and supporting staff at the college. I have nothing but positive things to say about Ocelot and the services they have provided to our college. I would highly recommend their products to anyone looking for solutions to support their staff and students.

At our institution, we utilize several products from Ocelot which includes the Ocelot Chatbot/FATV & GetSAP. One of the pros of purchasing an Ocelot software is the ease of implementation. They require little to no IT support and the Client Success Managers at Ocelot help every step of the way. Their products are straight forward and easy for students to use too! Ocelot provides support to students 24/7/365 days per year--during times that work for our students and their needs. We have students using the bot and our FATV platform during times that our department is not open and have had nothing but positive feedback from our students. Their products have been a game changer for our institution!

I don't have anything negative to say about their products. Again, they are easy to use and the Ocelot team helps every step of the way.

The goal of the bot is to be utilized across the college and for other/additional offices can come "on-board" to this tool. It sets a consistent tone and uniform way of communication to our students. Having this bot able to answer these up-front or first level responses creates the space that we need to able to focus our time in processing and reporting and other important activities. We are in times in which can not grow our workforce to step in and facilitate these types of responses.

faTV was the first product we began to use and it has helped us deliver detailed information to students that is "just enough" to help them understand and/or navigate a particular process. Since 2020, we have included the Chatbot in Financial Aid and we found great success in helping answer general questions. We have since incorporated many other offices to the Chatbot as well as using the LiveChat component to be able to respond to students more 'in-depth' or individual questions. This was especially useful in this time of the school closure (due to the pandemic), it added a personal touch and ability for students to connect with us.

I am aware that there is development of being able to allow the Chatbot to interface or be integrated with the student information system that is used to allow for customized, specific responses to students. This would be phenomenal to be able to enhance this tool.

It may help to answer some questions posed by students and prospective students.

But many of the answers offered by the service are generic and students / inquirers almost always have follow-up questions that require a live person. So the service offered by Ocelot seems to be mostly a first-step in almost always inevitably leading to a live person being contacted.

From start to implementation, the customer service was absolutely fantastic! I couldn't have asked for a better team. I extremely pleased that I was able to email my client success manager and get a quick response. Having the virtual training sessions was super helpful with getting through setup. The team continues to provide excellent customer service when I need their help.

Their knowledgebase is phenomenal! It was helpful to already have a library of questions included in our chatbot that we could build upon.

Getting the link to monthly reports is great, but it would be even better if the monthly reports were available for download from the admin site.