Pushpay Software

Pushpay Software

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About Pushpay

Pushpay is a cloud-based online payment solution that helps organizations like schools, churches and education providers to centralize donation data and manage payment operations. Key features include transaction import, donation statement generation and reporting tools. Users can import data related to funds, transactions and other donations from third-party sources. Additionally, users can upload files through the Pushpay portal and match imported data with available funds. Pushpay lets users maintain a database of gift entries and donor information including contact details, amounts, payment methods and dates. Donors can also send recurring gifts. Pushpay provides users with giving reports that include the total number of donations, unique donors, new donor...
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Pushpay User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 157 reviews

Steve

Company size: 11 - 50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

Using Pushpay for Church Ministry

User Profile

Drake

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2018

We loved PushPay but eventually had to move on

Pros

PushPay has a great support team that wishes for you to succeed. It has a great infrastructure that has an extremely easy way for people to give with multiple options. It was our first real online and digital giving option and we loved working with them. They helped bring us into the 21st century.

Cons

Though we loved working with PushPay, when we took them on there was not much option in Canada for online giving and as other options came out we landed on a system that was integrated into our church database software better. It was not due to our displeasure of PushPay that we left but for our systems to be under one umbrella. Only real complaint is PuahPay can be a bit pricier than other options.

Jonathan

Company size: 2-10 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2019

Pushpay - Easy to Use for Contributors and Administrators

Pros

The cleanliness and simplicity for online contributors and for volunteer admins.

Cons

The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease.

Reasons for choosing Pushpay

The simplicity. And that Pushpay appears to be growing and expanding technologies, as Planning Center did not give off this appearance.

Reasons for switching to Pushpay

We were able go from three giving softwares (online, mobile app, text to give) to one software, as Pushpay provided an all-in-one solution.

Crystal

Company size: 2-10 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

August 2022

Efficient but expensive product

It worked well for what we needed for the time we needed it. The reps were always helpful and kind.

Pros

Pushpay has a clean interface, always upgrading their software, offering webinars and such to enhance the user experience.

Cons

The software itself was fine but we moved away from it because of its high processing fees and the fact that there was a renewal/subscription cost.

Bruce

Company size: 11-50 employees

Industry: Civic & Social Organization

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2021

Okay, but better more cost effective options exist

Overall, mediocre. Not bad until the end. Never great. Product was good. Good features, relatively easy to use. Terrible customer care. I would compare them to a cable company, pay on time and have their full package and you won't hear from them. If you don't have all the features they'll call to ask you to upgrade but we never got a call about new features or how to make our app better or anything.

Pros

Pushpay offers a money-back guarantee (or they did) if online giving doesn't go up very creative push notification options (fill in the blank, polling, etc)

Cons

- no control of access - they have to add/remove people from your account - no control of certain features, again, they "manage that for you" - no contact from customer care after launch except to ask why we don't use their giving platform - no contact from customer care to switch to our own developer account when apple/google started requiring that for updates - had to find out and research that on my own - more expensive than others, less features - when we left, they sat on our app for months and didn't move it to our accounts when asked - when we complained they blamed us until I showed them the emails where I asked - wasted our time in transition to slow the process - asked for a refund after they wasted months of our time and got "I wanted to again apologize for how long it took to transfer the Google Developer Account to your Developer Account. I connected with my direct manager J***, and while we are not able to provide a refund...." saying sorry is free. It is all about the $$$ for them.

Reasons for choosing Pushpay

Moneyback guarantee. Mistake. We have now switched to Subsplash. Hopefully they are better.

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