The system has been easy to setup and use and manage by people with a wide range of technical skills. Volunteer acceptance has been high and feedback positive. It has enabled our organisations to connect through a digital platform and connect with new and existing volunteers in a manner which suits their lifestyle.

The Volunteer Impact module in the Better impact platform ticks many boxes for core volunteer management. It allows the volunteers to easily login to a portal and manage their schedules and opportunities. Good management of qualifications and expiry dates like child protection and first aid. For event setup there are 3 or 4 different types of schedules that can be setup to handle the vast majority of cases. Volunteers can be auto acepted to the event or reviewed. Wait lists can be created and event items hidden when they reach capacity. The system can also use qualifications to show or hide certain events from people who are or are not qualified for the event item. It also has the functionality to facilitate online training and learning with a simple module based approach. From a volunteer management point of view it has good visibility of the onboarding process of new volunteers and easy customisation of the application forms. Application forms can have custom fields and custom grouping of fields. Custom fields can be free text and dropdowns and other types as well. It comes with the flexibility of having three unique application forms feeding into the system. There is a strong API function to access the volunteer data and integrate this into other systems. Another great feature for new users is the full functionality of the trial for 30 days.

You really have to drill down really deep to find any challenges with this product. It is steadily evolving balancing the desire for all functionality from end users with maintaining its ease of use. If we are looking at small things the application form does not have depencies between fields for example if dropdown 1 is value A then don't show text field 2. There are a few small enhancements I would like to see in the learning management component but as this is not the core strength it is expected that over time this will be improved as it is used more. This product can be up and running in test environment the same day as configuration and fine tuning over the next few days

Our goal was to recruit, screen test, engage and retain our volunteers for an event that we were organising all in one place and Volunteer impact has done an excellent job for us brining excellent value to the business.

I simply became a fan of Volunteer impact after comparing it with others in the market Volunteer impact by better impact is the best volunteer management platform which comes at a great price that no one in the market can beat. They charge per volunteer which is also great. The mobile app is amazing and we love the scheduling and attendance tracking feature within the platform helped us a lot.

The focus of the company is only on charities and not-for-profit organisations although it does work for all other organisations, I think the company should diversify its personas to target as some other industries can gain benefits from such an amazing platform.

It has streamlined our volunteer tracking, before this we had a spreadsheet volunteers would fill in by hand and then we would spend time entering the data at the end of the month. Becuase of this, it has also improved accuracy, as logging volunteer hours the same day or day after, staff and volunteers can remember exactly what they did, so the guesswork with amount of time spent on an activity is reduced.

I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month. That might not sound like a lot, but every bit adds up.

I struggle to generate reports, there are no many options, it is confusing. I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.

It is an excellent choice for charities, not-for-profits or any other businesses to have a VMS that can be highly customisable and offers excellent services.

1. The pricing is the best as they offer exactly the same product for which you will pay 50x extra than others2. Great customer support3. Easy to use and great UX/UI

The only one I can think of was it is limited for volunteers, for event category or paid staff there are no options

Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization supporting the residents of Alberta, Canada. AHS has over 14,500 dedicated volunteers helping to meet the mission, values and strategies of AHS. To us, volunteers are more than numbers. Volunteers support so many areas of AHS's work ' in our facilities, at our planning tables and in our communities. Volunteers are in our acute care hospitals, in our rehabilitation hospitals, in our home care programs, in cancer care, in mental health and addictions, in pediatric care, in continuing care and in public health programs. And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform. We have fully embraced technology with the use of the online application features, the ability for volunteers to manage their own schedules and to record their own hours. And for those volunteers not so comfortable with technology, we were able to meet them on their terms. The support from Better Impact has been phenomenal.. We have a question, it is usually answered within the day. We ask for an system improvement or change to reflect our needs, it is acknowledged and given serious consideration, not just ignored. Our IT department looks at the annual bill for licencing and says 'That's it??'. The ability to access our volunteer records from a variety of platforms, means that Volunteer Resources doesn't have to be in the office to manage their business needs. Two years into our relationship with Better Impact, a review was held to evaluate the outcome of our decision to use this product. From all teams, came a resounding endorsement. It was one of our best business decisions Volunteer Resources at Alberta Health Services ever made!

Enterprise level function - ability to capture data across a variety of accounts Online application process and ability to modify based on the accounts needs Ability to have online scheduling (versus having to use a spreadsheet) Ability of volunteers to manage their own schedule and to record their own hours Ability of volunteers to print their own reports on their hours.

Our privacy team would like to see an audit tracking feature in this program, but recognize that this would have a significant impact on our costs.