Vome provides a great platform on which I can easily keep track of so many volunteers in an organized fashion. Once volunteers are registered, they essentially do the heavy lifting by reserving their own shifts, which makes life so much easier on my end as I just have to click "approve"! There customer service too is unmatched, with personal, dedicated care that checks in on you from time to time, showing the company truly has your best interests!

Not really an issue anymore, but there was certainly a learning curve as the platform was continuously in development when we first used it. However, the team at Vome Volunteer would always be in close contact if there were any issues.

Overall Vome makes my job easier! I can quickly see who is scheduled when or look up past hours for a volunteer.

I like that I can search for particular volunteers and track their shifts. I love that we can get a quick total of all volunteers and their hours. Customer service is the best! I usually hear right back if not by the next day. And Vome is always trying to improve. No one every says " sorry that's just how it is!" Feedback is welcomed and improvements are always being rolled out.

I think for older volunteers Vome could be simplified. There are still a few too many clicks to get to things and the initial profile setup seems to frustrate a small portion of my senior volunteers. It tends to 99% of the time be user error and impatience for technology for my few seniors who still complain about it.

Overall, despite some issues I have with it, I feel it's a pretty good product. It needs some work but I like that the VOME team is always active to answer my questions more often than not within a few hours.

The ease of doing reports is faaaar better than our previous website. I have zero issues creating volunteer reports for our team and overall it's scheduling system is solid.

The way opportunities are constructed to me does not create a lot of room for customization. For instance we have tours that our Docent volunteers host but each tour is different and from the user side of things our Docents need to know what each tour is (the school, the amount of people, grade level, etc). The way it is currently contructed I can't add these notes to an opportunity to make it distinct from another so what happens is I have to make a brand new opportunity for every single tour which makes it tedious. A change here would go a loooooong way to make it a perfect program for myself and my volunteers. I will also say the app is buggy and needs work and I have more or less told my volunteers to use their desktop to sign-up now.