--- title: "Pawfinity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pawfinity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pawfinity is a good fit for you!" source_url: "https://www.softwareadvice.com/pet-grooming/pawfinity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [Pawfinity](https://www.softwareadvice.com/pet-grooming/pawfinity-profile/) / Pawfinity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/pawfinity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/pawfinity-profile/alternatives/) # Pawfinity User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 85 reviews (79%) - 4 stars: 14 reviews (13%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (4%) ### Most mentioned pros - They offer a pretty good bang for your buck as you get a website, great CRM, reminder texts and messaging to clients, technical support, and more. - Reports are helpful with sales, margins, tracking inventory and payroll. - I put a lot of time into researching the perfect software for the business without there being too many unnecessary features, within our budget and ease of transferring data. ### Most mentioned cons - Just the initial learning of the software was a little time consuming. - clients would get locked out, to many steps to making an appointment. - The only issues I've run into with Pawfinity have been looking into how to connect a card reader service, but I'm sure a quick support request will clear that up for me. ## Pawfinity customer reviews Showing reviews 1-25 of 107 (page 1). ### Bullied by Customer Service. - Overall rating: 3/5 - Reviewer: Francisco B. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Good looking interface and sophisticated software with plenty other options, however... please read on... #### Cons Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money. #### Vendor response While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly. I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content contained within could be considered "bullying", as the replies simply the explain where to download a client list. The second reply reiterated how to download your client list, as well as how to cancel your account, ending with a question on why Kylin was so quick to threaten our company with such little content in communication. In reference to your performance claim, in an real-world test, the Add Pet process completes in 128 milliseconds (about 1/10 sec) and the form itself takes 30 seconds to fill out. We have had a data export available in the system since July 2017 Replied March 2018 --- ### BEST software for mobile grooming - Overall rating: 5/5 - Reviewer: Tito H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one. #### Cons Nothing at all. This software helps me so much in my business and keeping everything organized. #### Reasons for choosing Pawfinity Their price, ease of use, and ability to run it on multiple devices. I liked that they do not try to nickel and dime you like the others. Also the texting feature and digital waivers are awesome. --- ### Very Satisfied, super easy to use, very friendly and kind people - Overall rating: 5/5 - Reviewer: Melanie L. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly, they are always adding new features and every single time I get exited with the new updates. Everything that we suggest, they put it into consideration and the fact that they love to hear our suggestion makes us love it even more. I have spoke with the founder of Pawfinity on the phone once for help on the software and he answered every single question I had, plus he took the time to listen to all the things I would like to see added or modified to the software. I really recommend them to anyone that is looking for a Grooming Software. I'm a Pawfinity daily user and will be for a very long time as its really helping my business grow, My clients uses my online application to register, they also book online which is very nice. I have done lots of researches for a good software and Pawfinity is the best and safest one out there with very nice features and many more to come. #### Cons They don't have any phone to get a hold of them but they have a support center in their software and reply very fast so I don't really think its an issue, plus if you really need a call, you just message them and they will schedule a call for you. #### Vendor response Hi Melanie, Thank you for the kind words! We appreciate each and every one of our client's suggestions. It's those wonderful suggestions that has helped us create a software that is loved by so many pet pros worldwide! Replied April 2018 --- ### Great program. Great detailed profiles and ease of use - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down. #### Cons Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added. #### Vendor response Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts! Replied August 2017 --- ### Very user friendly and clean format so it's easy to use - Overall rating: 4/5 - Reviewer: Lauren M. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional. #### Cons It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well? #### Vendor response Hi Lauren, Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level. Wish you all the best! Replied April 2018 --- ### Excellent software for our mobile pet grooming company - Overall rating: 5/5 - Reviewer: Maggie S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent company to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have. #### Cons An area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial. --- ### The Perfect Software - Overall rating: 5/5 - Reviewer: Patty H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more. #### Cons There isn't anything I dislike about this software. I only wish I had started to use it earlier. #### Reasons for choosing Pawfinity Pawfinity had so many great features and their support staff was so helpful and nice #### Reasons for switching to Pawfinity My old software had terrible support and crashed al the time --- ### Great Software - Overall rating: 5/5 - Reviewer: Laurren S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming! #### Cons Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call. --- ### AWESOME!...and getting even better! - Overall rating: 5/5 - Reviewer: Adrian & Becky B. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on. #### Cons Nothing that would prevent me from looking forward to logging in every morning. --- ### Long time user wont ever leave - Overall rating: 5/5 - Reviewer: Katie O. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Brilliant software. Always updating it and top customer care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and customer care is second to none. #### Cons Paying for texts but they are worth it. #### Reasons for choosing Pawfinity Value and GDPR compliance. --- ### Functionality - Overall rating: 4/5 - Reviewer: Michelle M. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Vaccinations should be able to be completed in full on the first screen. Printing receipts from computer to the printer should be able to be done without the POS printer offered. Should be able to change payment date so that in some cases the payment can match the date services were completed. Should be able to schedule new client appointment without all the required pet info and saving them in the system when they haven't actually come in for services yet. There are a few other things but I have lost my list. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Vendor response Hi Michelle, thank you for the review. I would like to leave a few points of clarification for anyone browsing this review, followed by a new support ticket in your dashboard to clarify everything in detail. You are able to print client receipts and invoices from any standard inkjet or laserjet printer. Our calendar notes make for a wonderful place to store temporary notes on clients when you don't have the time to create profiles. Keep in mind that once stored, client information is available in a matter of seconds from any page in the entire system. I will provide details and training resources to help with this and many other features in my upcoming support ticket. Replied January 2017 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Patricia-Michelle H. - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered This software is very easy to use. The fact that I can make appointments on any of my web-ready devices is a huge plus since I have people that contact me outside of business hours on a regular basis. The customer service department gets back to me very quickly if I have any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, cloud based software #### Cons n/a --- ### Lifesaver! - Overall rating: 5/5 - Reviewer: Jennifer R. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We are mobile groomers and really have little to no office time so having this online schedule is a lifesaver. We have 200 clients with appointments scheduled through 2015 and 50 on our waitlist. Before we had this managing that waitlist was a nightmare. Figuring out who had been on the list longer and if they were close to where we would be at that time was impossible to do on the go. Now all of this is a click away on the tablet. There are sometimes hiccups or things I wish would work a certain way but all I have to do is submit a support request or suggestion and I get an answer in no time flat! And some of the suggestions I've been told will be included in coming versions. I tried many other online calendars and schedulers and this is the best for us as Mobile groomers and I hope will continue to be great as we expand to include a Salon as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Such a time saver!! - Overall rating: 5/5 - Reviewer: Jen C. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I love GroomPro. It saves me so much time because it sends out the email reminders automatically and I can add notes on the grooms as I am doing them. Also - customers like the login page and that they can upload pictures of their pets. Cons - Some customers have trouble getting their accounts set up. It seems to be operator error though because the majority of them do just fine. The only other thing I can think of is that sometimes I hit the wrong button and don't save my notes....but that is operator error on my end! :) The Customer Service is OUTSTANDING! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Much better than software you install on a computer! - Overall rating: 5/5 - Reviewer: Zoen D. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I bought a shop that was using Kennel Connections, which is a software for grooming shops and kennels that you have to install on your computer. The problem with that is, if your computer dies, how can you get to your valuable customer information? This solves that issue. Even if my internet goes out, I can pull it up on my phone and it's just as easy to use. The customer service is really great, so far. The pros outweigh the cons, of which there are few: cons would include: it's a little lengthy to switch a dog to a different groomer's schedule, the phone number fields are not customizable, and there is no space yet for inventory. But I believe this service will grow, and I don't know what I would do without it! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Makes my life easier - Overall rating: 5/5 - Reviewer: Terrie W. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Love this program. Makes my life so much easier, with booking available on any online device - I and my staff can book appointments and check our schedules on a cell phone or on the computer or whatever. The new version is great. There is still some room for improvement (as with anything new), but I am happy to see new updates/features added regularly and quick replies to any questions or concerns I have had. I love that we can book appointments, keep track of clients, have a POS system (cash register) with an inventory, and keep track of accounting and sales - all with one program. It is online which means it can be accessed from anywhere and doesn't need to be downloaded at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Huge Time-Saver! - Overall rating: 5/5 - Reviewer: Carissa H. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Groom Pro has been a life-saver! I hired an employee last year and trying to do everything on paper was becoming time-consuming and counter productive. I have saved countless hours in the office thanks to this program. Groom Pro is so easy to use and can be accessed by multiple employee's making communication between staff and clients much clearer and easier. I have used other programs in the past and they were not nearly as useful as this one! Plus you can't beat the price or the customer service! The Groom Pro team has figured out how to provide the best in service and the product they offer. Thanks to them my life is so much easier! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### makes running a business easy - Overall rating: 5/5 - Reviewer: Vicki H. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Pawfinity has not only reduced paperwork for clients info but has also made accounts easier to read profits weekly, monthly and annually and to record sales, it easy to book appointments in or out of the office. Another way for clients to request bookings. Easy to program your clients details on line, giving me more time getting to know the new clients on their arrival. Easy to input products and services. I have only used customer services once and they helped straight away. Value for money as reduces office and paperwork hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### so easy to use - Overall rating: 5/5 - Reviewer: Amanda e. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I'm not very good with computers, and put off getting the software for a year and used the old fashioned appointment diary and care cards, I have only been using pro for a few weeks but already finding it so easy, no more routing through hundreds of care cards looking for a name, now hi just start typing either the dog or clients name and it pops up. I can't recommend the software enough, wish I had used it from the beginning . Thanks pro for bringing me into the 21st centry #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Awesome!! - Overall rating: 4/5 - Reviewer: Jessica M. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered Overall the program is awesome! Only complaint is that they don't have all the designer breeds in the computer system. Would also be nice if there was a call line for customer service. I will say that they do make a great effort to reply very quickly and will to help with all they can. The other thing i would make available is that customers could contact me over messages to make appointments other then when they first make a profile. Overall great program. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Easy for groomers and reception to use! - Overall rating: 5/5 - Reviewer: Jason M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered This web based software allows multiple users to be logged in so you the groomer and any admin staff know what is going on all the time. Very easy to use. Their customers support is stellar, typically I have an answer to any questions right away. The developer is constantly updating with new features. I tried 5 or 6 demo versions of software, spent dozens of hours testing them in our shop and this one was the one I chose. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Easy to use and works well. - Overall rating: 4/5 - Reviewer: Annetta J. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I just started recently to schedule appointments for a grooming service. I found most of the program to be very self explanatory with any computer experience. When I did need to look something up, there are lots of videos available to show me what to do. If I can't find it quick enough there, then I have found the customer service response to be excellent! Very user friendly program! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Love it! - Overall rating: 5/5 - Reviewer: Patricia D. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered We have a small but busy grooming shop. We were using another internet based grooming program, but updates made that program unstable. We switched to GroomPro and haven't looked back. We did have some issues while learning to use the program, but customer service was very responsive to our needs. Program is fast and stable. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Game Changer - Overall rating: 5/5 - Reviewer: Nancy C. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We have done the books by hand for 13 years, and this has changed everything! It is easy to take the business anywhere and have all your information available. The people who run the site are always taking suggestions and upgrading the system with new, needed options. Great Customer service, quick to respond to all needs! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### The best Groomers Software - Overall rating: 5/5 - Reviewer: Daniel S. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Pawfinity is an excelent tool for groomers. I work in a van, and pawfinity is the only grooming software that suits my needs. It is easy to use and intuitive. Helps me to automatize my business, wich allows me to have some spare time for my personal live. An excelent Grooming software! I deeply recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/pet-grooming/pawfinity-profile/reviews/?page=2) --- Pawfinity Reviews, Pros and Cons - 2026 Software Advice