Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.

There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.

There isn't anything I dislike about this software. I only wish I had started to use it earlier.

I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming!

Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call.

Absolutely horrible, and an absolute waste of staff hours.

I cannot think of a feature this software endeavoured to provide that I liked at all. The ones that stand out to me most were particularly unreliable.

The exceptionally poor customer service provided by the "support team". After weeks of correspondence regarding missing invoices and incorrect client finances, we had to leave Pawfinity. Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user. One particularly shocking example of this was that we had a number of invoices in the system become both outstanding and paid, leaving the client with an overdue balance and no way of recording payment in the system. Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.

We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other.

The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on.

Nothing that would prevent me from looking forward to logging in every morning.

All of the features I need to run my house call pet grooming business is in this one CRM. No need to have separate applications for customer files, calendar, and payments. They have thought of everything...but by far my favorite feature is the top notch customer support. I'm impressed that the system is run by groomers, for groomers and anytime someone asks me for a recommendation I tell them Pawfinity is the best. I had tried several CRMs before finding this one, and I am completely satisfied with my choice. Truly the best in my opinion!

Customer service and thoroughness of the program to cover everything from the Financials to the clients and their pets. Easy to use as well.

Since they are constantly adding additional features and improvements I have no complaints.

Ability to manage appointments online myself or have customer manage their own appointments. My company also benefits from the navigation and calling/texting features associated with the program. The POS and reports help me compare my financials with quickbooks and square.

That customers can follow a link to book their own appointments online or fill out their own customer profile. Its a real time saver.

That they do not yet offer complete day mapping. I would like to be able to see all my appointments for the day on a map that way i can arrange them in order or routing and what makes the most sense to be fuel efficient. I do like that you are able to see each appointment on a map and navigate to each appointment from google maps but I wish I was able to see all the days appointment on one map at one time. I also wish it would help me fill spots during slow times by pulling a list of people within the area i will be in that day that are due for a grooming soon.

Overall, I really like using Pawfinity. The pros far outweigh the cons for me.

This software has a lot of great features and is pretty easy to use. It is one of the few programs designed with mobile grooming in mind.

As a mobile groomer, I do not like that this software uses Google maps. It would be nice to be able to setup navigation for an entire day within the program. Google maps consistently freezes up on me.

Ease of use. Keeps me organized, Full POS system. Very descriptive client profiles. Integrated text

the integrated text reminders, the recurring series option. the client profiles. the link for clients to visit page and create profiles and request appts.

No mobile app, having to open multiple tabs, not having the option for clients to confirm appts via text such as (text c to confirm)

I like that they listen to their customers and give us what we want and need all the while keeping up with the latest technology and security.

That it's not free. lol Nothing worth having is though right? ;) I really have no complaints. It is fast, reliable and easy to use.

Brilliant software. Always updating it and top customer care.

Ease of use and customer care is second to none.

Paying for texts but they are worth it.

I requested my service be cancelled on 12/2/20. On 12/11/20 I was charged $85, for a useless software that I did not use at all. The service is terrible and I'm very upset I was charged for something I didn't use.

Made specifically for pet groomers, mobile or salon.

The online booking interface is severely lacking. It is slow,

I like the picture of the pet feature. It's easy to use for a tech dumby like me. It is nice that it keeps track of vaccines and other info and is saving trees. Love the paperless idea. You don't have to have file cabinets cluttering up the office area. There isn't anything that I don't like about the program. It could be a little easier to download the pet photos.

When starting our own mobile dog grooming business we knew we needed a piece of software that would keep track of our client base, their dogs, and our scheduling, and Pawfinity sure meets that need! They have the BEST customer support when it comes to questions about how their software works and it's ease of use is phenomenal. It works great on mobile devices of all kinds as well, which is crucial for a mobile business. A+ Pawfinity!

It's ease of use and its completeness. It encompasses everything you could possibly need.

I liked the pet profile and their functionality, I loved the scheduling and how easy it was to add services and edit them. The dashboard is very nicely laid out.

Absolute worst customer service I have ever experienced. The added steps to get from point A to point B is ridiculous. i didnt like the fact that I had to pay for each sms message.

What I love most is that I can give a suggestion for a new feature that helps me in my day and they seriously consider it and I've even had a feature implemented! The point is, THEY LISTEN!!!

Ease of use Awesome features Checks of so many of my must have boxes

Right now I can't say I have a con bc they really try to make the impossible happen and when they can't, they say so!

Groom Pro has been a life-saver! I hired an employee last year and trying to do everything on paper was becoming time-consuming and counter productive. I have saved countless hours in the office thanks to this program. Groom Pro is so easy to use and can be accessed by multiple employee's making communication between staff and clients much clearer and easier. I have used other programs in the past and they were not nearly as useful as this one! Plus you can't beat the price or the customer service! The Groom Pro team has figured out how to provide the best in service and the product they offer. Thanks to them my life is so much easier!

I love the ease of booking clients for their appointments and the reminders and confirmations emails that automatically go out are great! The only con I have is that my current clients seem to miss the Welcome email where they need to verify that they are my client in order to receive the confirmation and reminder emails. It is a bit of a barrier to ask them to create a user name and password in the system since they are so used to me handling everything for them for the scheduling. Otherwise, the product does what it is supposed to and is great!

I have a mobile grooming salon. I switched over to GroomPro from 123 Pet Software, and I've never been happier. It was so easy to convert the software, they imported all of my client and pet information. They were so patient with my questions during my learning curve. My clients love everything being online, and for those that don't have computers I still have the option to print paper invoices. The expense tracking and reporting options are amazing. A happy customer here!