--- title: "Confluence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Confluence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Confluence is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/confluence-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) / Confluence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/confluence-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,720 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 2,104 reviews (57%) - 4 stars: 1,337 reviews (36%) - 3 stars: 245 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Most mentioned pros - One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. - The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. - It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. ### Most mentioned cons - The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. - Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. - Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. ## Confluence customer reviews Showing reviews 1-25 of 3,720 (page 1). ### Easy-to-use platform for team documentation and knowledge sharing - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been positive. The Ease of Use makes it straightforward to create, organize, and access project documentation, while the Features provide a useful central place for managing team knowledge. File Sharing is helpful for keeping information accessible to different team members, and File Conversion is useful when working with documents in different formats. Although I have encountered some minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, but overall I find Confluence reliable and believe it provides good Value for Money for teams that need a centralized documentation and collaboration platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Confluence is easy to use and provides good value for money for organizing and sharing information across teams. The Features make it convenient to create, organize, and maintain project documentation in one central location. File Sharing is also useful when working with different teams because information and supporting documents can be accessed and shared easily. The platform makes it easier to keep project knowledge organized and accessible, especially when multiple people need to collaborate on the same information. #### Cons One limitation is that large workspaces with many pages and documents can sometimes become difficult to organize and navigate. I have occasionally experienced minor bugs and issues, such as pages taking longer to load or content not displaying as expected. File Conversion can also be less convenient when working with certain document formats. I have limited direct experience with Customer Support because I have not needed to contact support frequently. --- ### Good daily driver for day-to-day work with Confluence, not a full - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. #### Cons What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. --- ### A better documentation application now - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. #### Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. #### Reasons for switching to Confluence Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. --- ### Powerful Tool for Larger Organizations - Overall rating: 4/5 - Reviewer: Jenis R. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. #### Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. #### Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. --- ### Useful tool for keeping team information in one place - Overall rating: 5/5 - Reviewer: Satvik C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been good. We use it regularly for documentation , project details , meeting notes and sharing information within the team. It is convenient to have everything available in one place and the integration with JIRA is also helpful. There is a bit of learning curve initially , but once you get used to it , it is pretty easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that we can keep all the important team and project information in one place. It is easy to create pages , share documents and update things whenever needed. It also makes it easier to find old information instead of asking someone from the team every time. #### Cons Sometimes it takes a little time to find the right page, especially when there are too many pages or spaces. It can also be slightly confusing when you are using some of the features for the first time. --- ### Powerful collaboration and file sharing features, but organization requires effort - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve had a pretty good experience with Confluence overall, though there’s definitely room to grow. Feature-wise, it covers most of what a team needs to set up an internal knowledge base and collaborate on shared docs. Creating standard pages is simple enough, and the templates are a nice starting point for newcomers. But when you get into more complex page layouts, permissions, or workspace structures, there’s a learning curve. File sharing works well when you want to keep documents close to the projects or procedures they relate to. That said, Confluence shines more as a collaborative documentation tool than as a full-blown file manager. The file conversion feature is handy for basic exports, but if you’re exporting Word or PDF files from pages with lots of tables, macros, or embedded content, you might need to fix the formatting manually. Support and online documentation are usually helpful for common questions. However, when you run into more complex permission, technical, or billing issues, it can take a while to get things sorted out. I’ve hit a few bugs here and there—mostly around formatting, editor behavior, and navigation—but nothing that stopped me from using it for very long. In terms of value, it’s a reasonable choice for teams that really live in Confluence as their main knowledge hub, especially if you’re already using Jira. For smaller teams with basic documentation needs, the subscription cost plus any add-ons might be harder to justify. All in all, Confluence is a capable and flexible tool, but if it had better search, more reliable file conversion, simpler admin, and fewer formatting quirks, it would be a much stronger solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is honestly a pretty solid pick when you need a central spot for company knowledge. It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project. What's nice is that you can attach files straight onto a page, which means you don't have to hunt around for that one PDF — everything's right there with the discussion around it. And if your team's already using Jira, the integration is a huge bonus. It does take a bit of setup at first to get the workspace organized, but once that's done, day-to-day use feels pretty smooth and straightforward. #### Cons Honestly, the more content you add, the harder it gets to navigate. Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first. I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness. You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin. --- ### Useful for Keeping Team Documentation in One Place - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having project notes, meeting updates, requirements, and other documentation in one place. It made it easier to share information with the team instead of having documents scattered everywhere. Searching older pages and collaborating through comments was also pretty useful. #### Cons It could get messy when there were too many pages and spaces. Finding something specific wasn’t always easy if the content wasn’t organized properly. Formatting pages could also be a little frustrating sometimes. --- ### Familiar Interfaces and Easy Training - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with it, using it for SOPs and training documents in conjunction with my role in L and D. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Another great product by Atlassian. We only started using it this year, but it's very easy to understanding slides in seemlessly with Jira. #### Cons It's very easy to use and the interface acts like so many others we have for other systems. Very easy to edit and share. --- ### Great for Collaboration, But Has a Learning Curve - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful workspace for team collaboration. While its organization and search tools need improvement, it is indispensable for keeping projects synchronized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps documentation, meeting notes, and project plans in one accessible place. Allows teams to collaborate smoothly on pages simultaneously. #### Cons Rich text editor can feel glitchy and frustrating. Finding specific older documents is surprisingly difficult. --- ### Great for large teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros What I like most about confluence is its ability and scope for project management, task division, and folder organization. #### Cons What I like least about confluence is that it can be very overwhelming to the beginner if you are not familiar with how to begin an extensive file structure for a company. --- ### A Life Saver - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. #### Cons There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. --- ### Reliable and Flexible Documentation Tool for Growing Teams - Overall rating: 5/5 - Reviewer: Hadi B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general, Confluence is a dependable and indispensable software that ensures the documentation is always up-to-date and team collaboration is supported. As a technical product support person, it is very important for me to have a very good organised knowledge base, and Confluence help me a lot in creating, updating and sharing information through different teams. If you add Jira to the mix, you get a really strong environment for monitoring work and recording workflows. Though there are some issues with large scale organization, it is still one of the best tools for structured documentation and internal knowledge management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence very effectively centralizes documentation and provides a single source of truth among many different teams. Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and multimedia. In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it. Confluence is particularly useful for product documentation, process guides, and cross-team knowledge sharing. #### Cons Unstructured and poorly governed large spaces can lead to navigation challenges. There can be instances when search results bring up old pages and managing permissions for multiple spaces can take up a lot of time. Although the editor is quite flexible, it can sometimes get sluggish for heavy pages. Some advanced formatting features are only available through plugins, which may make things a bit more complicated. --- ### Confluence over 2 years - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it. The Jira integration and structured page organization make it a natural fit for software and project teams that need a single source of truth. However it does require upfront effort to set up properly and ongoing maintenance to keep it from becoming a dumping ground for outdated pages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It centralizes all project documentation in one structured space made it incredibly easy for the whole team to stay aligned without digging through emails or scattered files. The page hierarchy and space organization felt intuitive once set up, making it simple to find the right document at the right time. The integration with Jira was a genuine time saver #### Cons Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly. --- ### Confluence: Where Good Ideas Go to Be Organised Into Oblivion - Overall rating: 5/5 - Reviewer: Leo D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. #### Cons The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final_Project_Plan_v3_ACTUAL_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. --- ### The essential single source of truth for team knowledge - Overall rating: 5/5 - Reviewer: Brendan R. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is an essential tool if you want to keep your company's knowledge accessible. It’s moved well beyond simple document storage, and the integration with tools like Jira is a massive productivity booster for our development and product teams. It definitely takes some discipline to keep things organized, but the clarity and transparency it provides are well worth the effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Confluence is essentially the brain of our organization. It’s incredibly powerful for keeping our documentation, meeting notes, and project plans in one central, searchable place. I love how easy it is to create dynamic pages and collaborate in real-time; it has really helped us break down information silos between different teams. #### Cons It can become a bit of a 'digital graveyard' if you don't have strict standards for page structure and naming conventions early on. It can get cluttered very quickly, and sometimes navigating large spaces—especially when searching for older documents—can feel a bit rigid if you don't know the exact keywords. --- ### A Centralized Hub for Team Knowledge and Collaboration - Overall rating: 4/5 - Reviewer: Jiahao H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been positive. It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Confluence most for how effectively it centralizes knowledge and documentation in one accessible place. It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation. The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work. Confluence’s structured pages and templates make it easier to maintain consistency and keep information easy to find. #### Cons Confluence can sometimes feel cluttered and difficult to navigate, especially as spaces and pages grow over time. Finding specific or up-to-date information isn’t always intuitive, and content can become outdated if not actively maintained. The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process. --- ### A Reliable Solution for Team Collaboration - Overall rating: 5/5 - Reviewer: Trishna N. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a great platform for team collaboration and knowledge management. I particularly like its integration with Jira, centralized documentation, easy page creation, and version history. It makes it convenient to keep project information and team knowledge organized in one place.” #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy collaboration: Makes it easy for teams to create, share, and collaborate on documents and project information in one centralized place. Knowledge management: Very useful for maintaining team knowledge, process documentation, meeting notes, and project-related information. Integration with Jira: The integration with Jira is particularly helpful for connecting project documentation with tasks and tickets. #### Cons Can become difficult to organize: As the number of pages increases, the workspace can become cluttered and finding the right information may take time. Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed --- ### Great Collaboration Tool for Software Teams with Room to Grow - Overall rating: 4/5 - Reviewer: Sreevalli G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful tool for software teams looking to centralize documentation and improve collaboration. Its seamless integration with Jira makes it easy to connect project work with relevant content. The platform is user-friendly and well-suited for organising technical specs, meeting notes, and internal knowledge. While it could improve in areas such as real-time editing, file handling, and search functionality, it still delivers strong value for the features it offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is great for software teams thanks to its tight Jira integration and intuitive structure. It made collaborating on specs, notes, and design docs easy, with solid file sharing and version control. For the features it offers, it delivers good value for money. #### Cons Search can be hit-or-miss, and editing files directly isn't seamless—you often need to download and re-upload. Permissions and navigation can get tricky in large spaces. Real-time collaboration is limited, and performance slows with heavy content. --- ### Excellent collaboration and documentation platform - Overall rating: 5/5 - Reviewer: Rene M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been extremely positive. It has become an essential platform for centralizing knowledge, improving communication, and enhancing productivity across distributed teams. As an IT manager, I appreciate its reliability, scalability, and comprehensive feature set that supports our off-shore hiring operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is a powerful and flexible tool for team collaboration and knowledge management. It allows creating and organizing documentation, meeting notes, and project plans with ease. The integration with Jira and other Atlassian products streamlines workflows, and its rich formatting and templates support clear, structured information sharing across teams. #### Cons The user interface can be overwhelming for beginners, and some advanced features require a learning curve. Performance can slow down with very large spaces or heavy content, but these issues are manageable once the system is optimized. --- ### A useful place for team documentation - Overall rating: 4/5 - Reviewer: Hrithik V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Confluence is useful for keeping engineering knowledge and project documentation centralized. We use it for architectural notes, procedures, project pages, and internal guides. It works well, although the quality depends a lot on people keeping pages organized and updated. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's useful having documents, project notes, runbooks, and team processes in one place. It works especially well for sharing information that needs to stay available beyond a Slack thread. #### Cons Pages can become outdated or hard to find, especially when different teams organize their spaces differently. Search is helpful, but it can still take time to locate the right version of a document. --- ### A decent team collaboration platform - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and keep track of projects. It's user-friendly and integrates well with other Atlassian tools, but occasional glitches and minor interface quirks prevent me from giving it a perfect score. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence has been pretty solid for our team's collaboration needs. We've used it for creating and sharing documents, tracking projects, and even hosting meetings. The workflow is pretty intuitive, and we've found it easy to set up new spaces and pages as needed. #### Cons One minor gripe is that the mobile app can be a bit clunky at times, especially when trying to edit documents on the go. It's not a huge deal, but it's something we've had to work around. We've also found that some of the advanced features take a bit to figure out, but overall, it's a great tool. --- ### A Decent Choice for Team Collaboration - Overall rating: 4/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project information. While it's been a reliable tool, I've occasionally encountered minor issues with formatting and navigation, which have kept me from giving it a full 5-star rating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence works well enough for our team's documentation needs. I like the layout and flexibility of creating custom templates. It's pretty solid for collaborative projects, but took a bit to figure out at first. #### Cons The biggest con is the occasional UI clutter when trying to edit a page. It can be kind of annoying to navigate through the menus and find the right options. Still, it's not a huge deal, and our team's learned to work around it. --- ### Honest perspective with Team collaboration with project documentation & Content editing. - Overall rating: 5/5 - Reviewer: Monicah M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Great adulation with it's smooth content editing and seamless team collaboration with project documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really adore it for smooth content editing and seamless team collaboration with project documentation. #### Cons Great for smooth content editing and seamless team collaboration with project documentation with intuitive user interface, --- ### Reliable Platform With Strong Capabilities. - Overall rating: 4/5 - Reviewer: Petru T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence was positive.It has been reliable and effective for keeping information centralized and accessible across teams, making collaboration much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What i like most about Confluence is the ease of use ,it is very much a plug and play that requires minimal onboarding, flexible,intuitive and with good level of customization. #### Cons If i had to pick something that could be improved then it would be the KPI and reporting features,maybe a wider range of options would add significant value. --- ### Team collaboration and communication - Overall rating: 5/5 - Reviewer: Zain M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the collaborative editing feature that allows multiple users to work on same documents at a time. We are using it as a centralized space where my team can create organize and share information smoothly. #### Cons User interface feels complex at first. And finding specific information sometimes feels challenging if not organized properly. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/?page=2) --- Confluence Reviews, Pros and Cons - 2026 Software Advice