---
title: "icon"
description: "Reviews of Confluence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Confluence is a good fit for you!"
source_url: "https://www.softwareadvice.com/project-management/confluence-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Confluence Reviews

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# Confluence User Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(2,093)

4

(1,332)

3

(246)

2

(31)

1

(3)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.3

Value for money

4.3

Functionality

4.4

* * *

### Pros

"One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code."

"The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. "

"It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues."

### Cons

"The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up."

"When the volume of pages becomes significant, some information can end up being lost or duplicated if the structure is not properly managed."

"Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly."

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Confluence Reviews, Pros and Cons - 2026 Software Advice