Deputy

Issuetrak

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Ratings & Reviews

Overall Rating

4.71 / 5 (552)

4.54 / 5 (152)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 18, 2020

November 27, 2019

Pros/Cons

  • Pros

  • The software is very convenient and very accessible to use when it comes in logging time in and out. Definitely a must have software

  • Easy to use for everyone. Both on the mobile app and on the computer. No experience with the kiosk version. Very user friendly and 24/7 chat help is great.

  • Cons

  • Sometimes it is difficult to find your shift to login, but once you use it on a daily basis, it is so easy and effective for our business.

  • Some of the features are not easy to figure out, not totally intuitive, but with training it evens out.

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots