EnjoyHQ
About EnjoyHQ
EnjoyHQ Pricing
Pricing based on the number of team members & data integrations required, starting from $200/month for 5 team members and 1 data integration (plus Zapier, Slack, Email, Trello and Jira integrations). For further pricing details, contact EnjoyHQ.
Starting price:
$200.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for EnjoyHQ
1 - 5 of 14 Reviews
Zsombor
Computer Software, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.
Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.
PROSWe have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.
CONSAlthough EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.
Reason for choosing EnjoyHQ
Airtable (Polaris) was really not a good fit for our qualitative research efforts. When you come out of a good customer interview, you have all the context and richness of that conversation. That context is gone the moment you are trying to break the picture up into 100 different pieces to fit into cells. Dovetail seemed to be an excellent tool, but we had the impression that they are targeting small startups in mind. Most of what they had couldn't support our team, when we have 10-20 research projects going on simultaneously, in different product areas, different product teams.
Reasons for switching to EnjoyHQ
ProductBoard charged us for each user about $30-$50. Which was ok until only UXers and PMs took part in the game. But then, when we wanted to share that knowledge with 300 developers, it wasn't worth it anymore. It directly contradicted our collaborative approach, where UXers, PMs, and engineers work together to solve customer problems. Where everyone needs to understand the customer needs inside-out. EnjoyHQ provides us an unlimited number of read-only users for a fixed price. Apart from this ProductBoard is also a prioritization, roadmapping tool. User research was only part of their vision, and we felt this on the feature offering and usability.
Vendor Response
Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!
Replied November 2019
Moa
Airlines/Aviation, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to use, share and grow your insights over time!
We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great.
PROSI very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic.
CONSI'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders.
Reason for choosing EnjoyHQ
We had a great demo with their [SENSITIVE CONTENT] and we felt that Enjoy had the best tools, a ton of knowledge and documentation, and simply followed the workflow we're looking for. They listen, they improve, and they are researchers by heart.Data aggregation tools was our main buy-in with stakeholders, as well as using those tools to report and share. Something we'd been looking to get done efficiently, and now thankfully can say we've achieved. During our time with Enjoy they've had the best customer service I've ever experienced: fast, empathetic, helpful, and instructive. I don't know you do it, but you are simply soooo good!
Vendor Response
Thank you so much for such a lovely review. We really appreciate it
Replied July 2021
Brittanie
Consumer Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Still Getting Acquainted
So far, it's been great, but we're still in the setting up stage.
PROSI love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.
CONSI wish I could allow all viewers to search through the archives and discover trends on their own.
Reason for choosing EnjoyHQ
I enjoyed that possibility to grow into EnjoyHQ with the vast amount of integrations. We won't use them to start, but a tool like this has a high cost to switch so knowing we can grow into in the long term as we become a more mature product design team is great.
Caroline
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Review EnjoyHQ
We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.
PROSThe software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.
CONSAt this moment (I am using this software for a month now) I have nothing I dislike
Reason for choosing EnjoyHQ
Best functionalities and EnjoyHQ really met our needs.
Vendor Response
Thanks for your review Caroline! We are here to help you succeed \o/
Replied November 2019
Josh
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
The cornerstone of our customer feedback process
EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.
PROSThe deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.
CONSEnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.
Vendor Response
Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)
Replied November 2019