This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

I really do love this app - it's easy to add accomplishments in, big or small, and it allows me a chance to reflect on my week.

The simplicity and minimalism are what makes IDoneThis shine. Makes it easy to see past the nonessential and get to the work that needs to be done.

IDoneThis has a robust feature set and is a great way to keep multiple people on task and organized.

It's easy to search past entries to review ideas and this takes away some of the fear of losing ideas that might have mileage.

They capture your information, give you access to a crappy product and then don't answer to let you cancel your trial.

Super easy to use, friendly UI, customer service reliable even though the chat is not a chat.

The API and command line utilities are really great.

I love the concept and it works great for us but customer support is nearly non existent.

I don't think there is anything we dislike about IDoneThis.

It was perfect for me to have a pdf of all I accomplished for performance reviews. Now it's not all that useful to me.

It also helps me create weekly and monthly reports, as I can scan through and pinpoint bigger achievements I'd like to manually add to my report. I also love the Slack integration.

I think the idea of IDoneThis is excellent and I love its simplicity. I've found it very helpful in keeping track of my projects and workflow.

Worst user experience ever - They steal your data.

Easy, lovable, does exactly what it should. The like feature as well as comments is super cool.

And it's easy and quick to use too - also critical to the success of something like this. Also customer service is excellent.

Easy to use, easy to integrate with my small team.

What I like most about this product is its simplicity. It's very to-the-point and easy to use.

I use it as a diary, to keep track of my productivity from day to day. It's very effective and gives me a great sense of accomplishment.

You can also update your record via constantly sending out emails. The daily reports are informative and fun to absorb.

Overall experience was really short, I tested the app and it's really good, but the prices are too high for the features they offer. Performance is great, but it lacks some update.

It’s easy to use and reliable. I like that it sends you a reminder email every day.

The typing is a little clunky and editing of an entry can be a pain.

I like I Done This because I can keep track of the tasks I accomplish during the day. It helps with an orderly day's work.

It definitely helps keep my distributed team motivated and in sync with each other at a reasonable cost.

There's almost no learning curve. The email reminder feature is really great, you don't need the app open all the time, just read your emails.

One of the good thing with IDoneThis is, it really improve how my team overall teamwork and increase our effectiveness in collaborating for a task.

I like the simplicity and the usefulness of the product. It is a feedback loop of creativity.

Helps me map out my day and also log my overall goals.

From 1 day to the other, you cannot access anymore to your data. You have to pay first to retrieve your data.

This is a great modern way of tracking our team's progress in tasks & projects. Great productivity tool and affordable pricing.

It super helpful with weekly reviews to go back and see accomplishments for the week and also end of the year reviews. Highly recommend iDoneThis to anyone who wants to be more effective in life.

Slack integration is super convenient and works. The concept is sound, but the execution in the new version is not quite there.

It is simple, clean user interface, and does the job I want reliably and without fanfare.

It's simple and easy to use and I like the reminders near the end of each day to go in and enter what you did for the day.

Needing to catch up with three or four days of neglected iDones is 100% my own fault, and I find it sufficiently onerous that I don't neglect it for longer periods.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

I Done This is a cloud-based team task management solution. The tool allows businesses to divide complete and pending tasks into "Goals" and "Dones". Tasks can be organized and searched using a built-in calendar. Users can assign tasks to multiple project members, assign due dates, and track progress via automated notifications.


The tool features a collaboration dashboard where users can approve task entries, assign tasks to team members, or search tasks by using common social media conventions such as the @ or #. The dashboard also serves as a central place to overview ongoing tasks and discussions related to different projects.


I Done This also offers a reporting dashboard. The tool automatically sends reports daily, as an email, helping teams stay updated. The tool also integrates with project management and team messaging applications such as Slack, Trello, and Asana.

Time Tracking

Progress Tracking

Task Scheduling

Calendar Management

Percent-Complete Tracking

Task Editing/Updating

Create Subtasks

Recurring Tasks

Task Progress Tracking

Standard: $12.50/user/month (paid monthly) or $9/user/month (paid annually).
Plus: $25/user/month (paid monthly) or $22/user/month (paid annually).
Enterprise: $40/user/month (paid monthly) or $35/user/month (paid annually).

Freshdesk vs I Done This

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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