It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

Also, the interface is bright and modern (a nice change from Jira) and the price is very reasonable considering everything it offers.

Also,​ the team behind Vivify Scrum are responsive, personable and helpful, they listen to their customers and are always improving the product. Decent integrations with other platforms too.

Vivifyscrum is an excellent user friendly and very intuitive agile project management tool.

I truely recommend this to any other creative business.

Sometimes annoying cross platform, mainly mobile.

Its great to bring a little more structure to our planning. Its super easy to add tasks, move them to different days of the week and its very malleable to your own liking.

VivifyScrum gives a clear and simple tool for effective project management at a reasonable cost.

As a community manager in a small business, I require a robust solution that can handle all the projects in one secure place. That is why I implemented VivifyScrum.

Sometimes there's some problems with the website, mostly at the start of our workday (when we need it the most) which is unfortunate.

It is easy to use even for non-technical people. It provides all the required SCRUM board features for driving a sprint effectively.

Easy to use in a class setting, good for team development.

Big feature lists and API access helps in making custom solutions.

We ran into one issue where we moved items across boards and they disappeared.

I'm struggling to come up with downsides to this software.

I like how organized it and how it is easy to navigate around the software.

The top of this App is that it does the work for SCRUM & Kanban maybe just like others, but it also does it in a fancy, easy and intuitive way.

The product is good and is very useful. I still feel that there is a long way to go to before it can match the other competitors in the market.

M struggling to come up with downsides to this software.

The ability to try out VivifyScrum for free was great, since we are just starting up our company, and we wanted to keep costs low.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

VivifyScrum is a cloud-based agile project management solution that features Scrum and Kanban collaboration boards, team management, invoicing, client management and time management. It is suitable for small agile teams and large organizations in multiple industries.


Users can create their virtual organizations and add their team members. After creating projects, it is possible to assign various roles to team members and add their engagements on projects. Projects can be linked to the relevant collaboration boards, where team members can track their work. The Scrum board offers product backlog, multiple active sprints, sprint goal, burndown chart and stats per user.


VivifyScrum lets users create invoices for their clients which can be sent directly from the application. Next to using invoice templates, users can manually add invoice entries or use worklog entries.


Users can receive in-app chat support, reach out for support by email or use the knowledge base on the website.



File Management

Project Workflow

Time Tracking

Progress Tracking

Task Planning

Data Import/Export

Multiple Projects

Project Time Tracking

Agile Methodologies

Supports Scrum

File Sharing

Reminders

Visualization

Team Management

Billing & Invoicing

Backlog Management

Kanban Board

To-Do List

Iteration Management

Drag & Drop

Project Planning

Third-Party Integrations

Task Management

@mentions

Search/Filter

Bug Tracking

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

STARTER PLAN - For teams up to 10 team members - $10 per month (flat-rate for the entire team)
STANDARD PLAN - For teams between 11 and 50 members - $6 per user per month
GROWTH PLAN - For teams between 51 and 100 members - $5 per user per month
ENTERPRISE PLAN - For teams with 100+ members - upon request

ANNUAL PLANS - 20% discount

All features are included. With every plan, a user gets unlimited workspaces and boards, a 7-day free trial (no credit card required).

Issuetrak vs VivifyScrum

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons