Paymo

RATING:

4.7

(483)

About Paymo

Paymo is a work and project management software for small-medium businesses. This solution supports remote work and offers project planning, resource scheduling, team collaboration, file proofing, time tracking, and project accounting within a single suite. Its project management features enable you to create projects, add tasks with multiple assignees, and save them as a template for later use. What’s left is to monitor the project progress (time tracked vs. initial budgets) and manage work through one of the four different task views: List, Table, Board, Calendar, and Gantt Chart. Paymo also has a built-in timer, desktop and mobile apps, and accurate timesheets that provide a window into your productivity. Data can be exported later as time reports and shared with y...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Paymo Pricing

Free - basic tools for personal use (maximum 1 user); Starter - complete suite for freelancers (maximum 1 user): $5.95/user/month; Small Office - for small teams & departments: $11.95/user/month; Business - for medium & large teams: $24.95/user/month; Discounted pricing available for annual billing.

Starting price: 

$5.95 per month

Free trial: 

Available

Free version: 

Available

Kanban View

Paymo Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Paymo

1 - 5 of 466 Reviews

User Profile

Leticia

Verified reviewer

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2020

Our main tool to run the business

We have been working with Paymo for more than 5 years now and over the years we've seen constant improvement with new features. It's a rich feature tool for a low price and it suits our company as no other does, not only in what they offer but in an intuitive and easy-to-use tool. The timer, invoices using the timesheet, team scheduling, sending estimates, all those make the difference in our business and has help us to save and make money.

PROS

The timer is the best feature of Paymo. We search a lot but none of the other tools allows us to easy time our work and bill our clients as Paymo, with an always-visible timer. And the ability to bill our clients with the timesheet completes our process perfectly.

CONS

It's lacking a client portal, where they have all information about their project and invoices

Reason for choosing Paymo

The always-visible timer and invoicing with timesheet abilities.

Vendor Response

Time tracking FTW, Leticia - thank you :) I think there's a misunderstanding. The current client portal allows clients to view their invoices. Just be sure to add them as contacts too: https://help.paymoapp.com/en/articles/900000-how-do-i-add-a-contact-to-a-client They can't see the project progress, something that is going to be fixed with the next release of the client portal. That will grant guest users in-app access. This is our #1 priority right now, so stay tuned! Kind regards, Marcel

Replied June 2020

User Profile

Krystle Chanel

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

I finally found the one!

It is important to note that Paymo isn't idle in enhancing its software. Not only that, but new features are thoughtful and integrated seamlessly with the tool. I appreciate this because I have used other software that seem to have their priorities mixed up when releasing enhancements; adding things that don't move the needle ahead of things that do.

PROS

After years of using project management software for both myself and companies I've worked for, I found the right tool for the job for my personal, small business as a marketing coach and online entrepreneur. Until I build a team, I'm using Paymo for myself, and other tools are not always price-sensitive for a solo user. I appreciate that Paymo provides an option to pay for one user until I'm ready to grow. A particular feature I was looking for was the option to view all projects on a single Kanban board. In the rare case that I found this option, it was a significant upgrade to acquire. But Paymo offers this and it's super easy to use! Other features I love: - Time-tracking/timesheet: Visual representation of where my time goes. I use the in-app timer every day. - Flexible viewing options: I can easily switch between list, table, board, and Gantt views, with easy to use filters that allow me to see exactly what I want. No custom reports or views need created - which can be time-consuming and inflexible (enterprise tools). - Note: The user experience of the Gantt chart was also what I was looking for. It is drag and drop and allows you to adjust your timeline from within the view. There's so much to love about Paymo! And that is saying a lot coming from someone who has researched and used as many tools as I have - including enterprise solution, Workfront. Paymo is definitely worth giving a try!

CONS

I wish there was a way to invite collaborators/reviewers like there is in Asana. If I want a coaching client to be able to collaborate, there is no way to do this without paying for another user. This is superficial, but, the name! When I tell people about Paymo, they immediately think it's a financial tool, not a project management tool, based on the name. I would hate for this to hold Paymo back in the market.

Reasons for switching to Paymo

I switched from Asana, Teamwork, and Things. I was looking for a tool with a kanban board option that allowed me to view tasks across all of my projects and I needed a cost-effective tool for someone who is currently solo but building a business. Asana was cost-prohibitive in that I could not pay for a single user, but had to pay for 5 minimum. Also, the kanban board option I was looking for was an additional upgrade for Asana and Teamwork, making these options even more expensive. Additionally, user experience was a factor. Asana generally has a good UI but I just like Paymo better. Teamwork has some work to do in this regard.

Vendor Response

You sure did your researh, Krystle, thank you for the review :) Actually, we're working on an improved client portal with in-app access to guest users, so they can collaborate with you on the same page. This is our #1 priority atm, so stay tuned! As for our name, this goes back more than 10 years when we started out as a time tracking and billing tool. The purpose was to use the app and GET PAID MORE, hence Paymo :) Hope this helps, thank you again!

Replied June 2020

User Profile

Luciano

Verified reviewer

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2022

Project and task management without surprises

overall sufficient experience. It does not create particular problems for you, nor does it give you particular satisfaction. to work in a group it's fine, as long as you don't have high customization requirements

PROS

Paymo's ease of use is disarming: it allows you to configure your project and your tasks in an instinctive, fast and reliable way

CONS

Working in Paymo I often feel the need to represent my projects in alternative ways, such as a mind map, or generally a graphic board .. but this is not possible in Paymo

Reasons for switching to Paymo

II am constantly looking for new tools in this category

Filmon

Education Management, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

The Software of Many Hats

PROS

With Paymo, payment and invoicing processing is easy It comes with time tracking from projects and tasks Makes remote monitoring easy

CONS

With Paymo, there is nothing like impossibility. No issues

User Profile

Neal

Verified reviewer

Graphic Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Paymo has grown, evolved, and expanded alongside of the needs of our business.

Seriously, everything! I mentioned time tracking earlier but Paymo also does project management, client management, invoicing, estimation, Zapier integration, scheduling, team tasking...and the list goes on and on.

PROS

Time tracking is seamlessly integrated into our current designer workflow. This allows us to calculate the actual time spent on the job so clients understand where their money is being spent. It also allows us to identify where we need to increase project costs (9/10 times it's with 'customer correspondence').

CONS

We've been with Paymo for over 10 years so it was a bit of a kick when they started charging for functionality like Gant Charts. We've always loved the complete 'soup-to-nuts' service that Paymo offered so when certain items were put behind another paywall it definitely stung a bit. ¯\_(ツ)_/¯

Reason for choosing Paymo

It comes down to 'bread and butter' of time tracking and project management. We've since added Slack and Trello to our ranks, but have never found a better, more cost-effective way of managing our day-to-day operations than Paymo.

Reasons for switching to Paymo

As we expanded our business to include larger, quick-turn clients, we needed a better way to track time spent on projects. We found Paymo and started to implement time tracking and project management. It wasn't long before we were using it for estimating, invoicing, and reporting payroll. Almost a decade later, the platform continues to amaze us with updates and support that we never would have received from other services. We've even had folks join our team from Nike/adidas that say Paymo is something they wish they had at their previous jobs.

Vendor Response

Loved the "(9/10 times it's with customer correspondence)" part, Neal :) Besides Gantt Charts, the Business plan also comes with a Team Scheduling module, 100 GB of storage, and priority support. We found this plan to be more appealing to larger teams, that's why we've decided to include it in a separate plan. What specifically do you need from Gantt Charts, the ability to set dependencies or see task deadlines on a calendar? If it's the latter one, then I have some good news: we're going to launch a task calendar view in the near future, so stay tuned!

Replied June 2020