From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

I dont like that anyone on the team can accidentally mark your task complete.

Excellent experience, the tech support is terrific, online questions are answered immediately, most times a simple Google search results in your answer.

Best thing about the software is the ease of use.

It doesn't have some of the flashy features others might, but often those systems are super pricey, or don't work as advertised.

Wrike is awful; Monday is meh; Asana is confusing.

It takes a bit to constantly update the timeline when items are stalled in reviews/approvals, but that will be the case with any project management software.

Finding/navigating the time tracking task is a little strange.

Technical support has been excellent and Workzone staff check in from time to time to learn what else we may need to do our work better.

Customer service is great. The WZ team is always looking to improve their product and service.

Possess all the good features of MS Excel and MS Project, which have been nicely integrated into a nice simple layout. Allows to share documents and message across the team, good for collaboration.

My only complaint is that you cannot open tasks in new tabs on your browser.

The ease of use across the platform is amazing. Easily adopted by all levels of users.

Very cost effective product for our size of a company, to receive this powerful functionality at this cost point was important.

I like the reporting capabilities for resource management and hours tracking. I like the functionality of commenting and emailing through workzone all associated with a task and/or project.

I love that I can find all of my projects quickly and can look up previous projects. I can find files I need to download and get notified when I have to make changes to a doc.

Ease of use, no fancy gimmicks or bells and whistles. Straight forward and clean UI.

User friendly with great features that allow me to stay on top of things while maintaining efficiency.

I love that I can collaborate with team mates on this platform. I can also see the progress of tasks in a team effort environment.

Great in helping our team have greater visibility to everything going on each day.

It is a little difficult to figure out how to retrieve or check out the old projects.

I am presently seeking more conducive facilitation of the calendar view. I have no doubt it will be addressed.

The ease of use made this platform the best solution for our company at the time we decided to purchase.

Overall it has been a very positive experience. The software does nearly everything we need it to do and does it pretty well.

We like the ability to have all Creative Requests in one place, to identify assignments, and track their progress within the system.

I have been extremely pleased with Workzone, and I regularly recommend this software to our sister institutions.

Workzone comes with integrated document management solution. Often we need to store files with the projects so our clients can access it.

We are a virtual team and Workzone keeps us organized, on-task and cohesive. It is a great value and a sound investment for any company.

For a software that's so robust, it's quite intuitive. The team have been able to figure out how to navigate around with minimal training.

The software interface has been updated several times lately, which have been great improvements.

Sends email notifications for tasks and sub tasks which is an amazing feature to have.

The software is constantly improving based on feedback so we know we are always getting the best product available.

At first I hated that there were multiple ways of doing nearly everything in the system.

US Dollar

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

LongDescription

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Leave Tracking

Surveys & Feedback

Employee Onboarding

Idea Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Data Import/Export

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Customer Experience Management

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Performance Metrics

Training Management

Contextual Guidance

User Interaction Tracking

In-App Events Tracking

Time on Site Tracking

Workflow Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Data Visualization

Visitor Tracking

Chat/Messaging

Customizable Templates

Conversion Tracking

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

In-App Training

Monitoring

Prioritization

Trend Analysis

Feedback Management

Product Data Management

Third-Party Integrations

Search/Filter

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

A/B Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Website Analytics

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Status Tracking

Release Planning

Text Analysis

Self-paced Learning

Project Templates

Access Controls/Permissions

Data Storage Management

Web browser (OS agnostic)

Free with up to 1,000 monthly active users. Each Pendo Free subscription includes: one web, one Android, and one iOS application key, no-code analytics and in-app guides, and full access to the Pendo community and resource center. 
For greater than 1,000 monthly users contact Pendo for a custom pricing plan.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pendo

In Person

Live Online

Webinars

Documentation

Videos

Workzone is a project management solution that offers document management, project collaboration, customizable reporting, resource and task management and time tracking. The software is cloud-based and offers automated emailed reports with up to date project status information.


Workzone provides project information at various levels of detail to accommodate different user roles on the project. Users can see cross-project summaries that give organization-wide visibility to projects and resources as well as automated and personalized project to-do lists to see at a glance what’s next on each project.


The solution links dependent tasks and uses a specific task’s end date to calculate the following task’s start date for projects with tasks that follow a set sequence. Workzone automatically notifies the next party downstream when the dependent task is completed.


Workzone also includes secure web-based file sharing and collaboration. Users can manage multiple versions of documents, with different user roles and file permissions.



File Management

Commenting/Notes

Bar Chart

Project Workflow

Time Tracking

Document Storage

Charting

Workflow Configuration

Task Scheduling

Change Management

Project Planning/Scheduling

Project Management

Task Planning

Approval Process Control

Projections

Resource Management

No-Code

Calendar Management

Collaboration Tools

Pricing is based on the number of users needed, with the price per user going down as the number of users goes up.  Contact us for a specific price quote for your situation.

Pendo vs Workzone

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