About Polaris PSA

Polaris Self-driving PSA by Replicon harvests 100% accurate business data in real-time, does the heavy-lifting analysis, and provides recommendations for proactive decision-making. SmartBeats constantly harvests data from users and systems using desktop, mobile, and collaboration tools—like Slack and Microsoft Teams—to create a common shared data platform that’s 100% accurate and always up-to-date. With a shared single source of truth and no more data silos, you operate in harmony across groups. Also, with its open APIs, Polaris PSA integrates seamlessly into your existing ecosystem. MissionControl, tailored to your specific role, makes it easy to make sense of all this by sifting through the data so you only see what’s important to you. It’s exception-based ...

Polaris PSA Pricing

Replicon is offered across three pricing plans, outlined below. A free trial is available. Basic: $29/month/user Standard: $29/month/user Complete: $29/month/user

Starting price: 

$29.00 

Free trial: 

Available

Free version: 

Not Available

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Polaris PSA User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 198 reviews

User Profile

Dale A

Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Director Of Information Technology

We solved several problems eliminated manual rekeying of the payroll hours and expense reports. Improved the quality of the data by having the employees enter their own information. Improved the timeliness of when payroll processing takes place. Better documented workflows. Improved employee satisfaction.

Pros

The client community finds it very easy to use and learned the system very quickly. The setup is very straight forward and payroll finds it flexible to use.

Cons

We have used the system for 3 plus years and I really do not have any CONS to speak of.

Krista

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Datastrong's Review

Pros

I like how easy this product is to use by someone who isn't as "technical" as most. I love that there is always someone from customer service around to help me out.

Cons

It's more expensive that other tools we looked at, which is why we only utilize for timesheets, time off and expenses.

Reasons for choosing Polaris PSA

The format of the timesheets was the biggest factor for us. I can't remember who else we looked at because it was almost 3 years ago.

Reasons for switching to Polaris PSA

Your timekeeping is a lot easier for consultants to add multiple projects over multiple days.

Response from Replicon

We're delighted you found our solution user friendly, straightforward and accessible. It is wonderful to hear that we were able to provide you with the superior experience we strive to provide for all our customers. We also appreciate your feedback on pricing - Replicon prides itself in making the highest quality workforce management software accessible to everyone at various price points, and will keep this in mind moving forward.

Replied February 2020

Michael

Company size: 11-50 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2020

Good tool, if you aren't a power user

The people are great, but you need project managers who actually manage projects properly to help in the development of the tool that is primarily a tool to manage projects. Sure its a time card entry system, but for what? Managing projects and the hours against them.

Pros

Gen 2 was good. Gen 3....challenging. Good effort, but missing the mark for real project managers and managers of time entry data.

Cons

I am challenged by this product as of late. We integrate MS project to Replicon, but to change dates and update tasks takes an additional interface (RIA) once you reload your updated MS project schedule. Additionally when you reload the new schedule to update task availability, the incorrect task information is loaded so you have to use the RIA tool to fix it. Now the RIA tool has issues also. I have spent the better part of a year trying to help troubleshoot this tool with date formatting issues, configuration of your Replicon system to properly accept your entries. only to reload the RIA interface tool and have the formatting/syntax changed to something completely unknown. Tech support is very friendly and eager to help, but software developers don't know what they don't manage or use. Explanations can take several interface calls, emails and machine takeover interactions. I am getting to the point where this is more trouble than it's worth or maybe I just need something more powerful. There is also some customization, but again it is limited since project managers need different views and the ability to manipulate data, the way it's presented and overall presentation to the team. Column widths are not adjustable so a column with a single or two digit number might be 30 points wide and a text box containing a long task description might be 15 points across.

Reasons for choosing Polaris PSA

Looking for a potential replacement now.

Drema

Company size: 51-200 employees

Industry: Architecture & Planning

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Flexible and Functional

Replicon works hard to provide a product that allows you to manage your business in the best way possible.

Pros

The custom fields available for Projects, Tasks, Users, Expenses, etc. make the software easily customizable for your unique business needs. Having an in-house IT expert isn't necessary to maximize usage. A data driven person who understands the business needs is a perfect person to choose how to best utilize these fields.

Cons

Believe it or not, the limited number of custom fields at the project level - mind you, there are 20 of them - but our business has found useful purpose for all of them and could gladly use more. Additional fields are available, but they are not reportable, so have limited value.

Reasons for switching to Polaris PSA

Replicon is a much more robust system for project, expense, and time management

Gayle

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

Replicon Review TimeBill and TimeOff

Our experience from the onset was great! From our initial meeting with the sales team until the system handover by the implementation team. This process took just 6 weeks.

Pros

Timebill 1. Timesheet Capturing - Users find the application easy to use and in particular the mobile app. Timesheet capturing can be done the moment the consultant has completed the required work. 2. The estimated cap on Project/Task allows for better time management. 3. Report Writer is easy to use with unlimited customized reporting for the Project Managers. 4. Report schedules which allow for customized reports to be sent to directly to clients/departments on a set date. Timeoff 1. Realtime processing of Timeoff with the employee continually knowing leave balances. 2. Allows managers to see full team availability, in order to plan rollouts successfully.

Cons

Timebill 1. Unable to copy a repeating task/subtask within a project. This makes capturing of SLA tiresome as each repetition has to be created in its entirety.

Reasons for switching to Polaris PSA

The pervious system could not meet the requirements. We previously used Replicon and the transition back after 4 years was seamless, the easy of use was the same, however there has been major development in the back end.

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