The software has been working well to support my business, my experience with it has been positive.
Value for Money
I've been able to gather all of my project into into a single application to support client and internal projects.
I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.
My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.
I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.