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> Reviews of Trello. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trello is a good fit for you!

Source: https://www.softwareadvice.com/project-management/trello-profile/reviews

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Trello Reviews

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[Overview](https://www.softwareadvice.com/project-management/trello-profile/)

Reviews

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# Trello Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(14,599)

4

(7,152)

3

(1,550)

2

(185)

1

(53)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.3

Value for money

4.5

Functionality

4.3

* * *

### Pros

"It helps visualize workflows, assign tasks with deadlines, and automate repetitive actions using its "Butler" automation feature."

"The board‑list‑card layout maps very naturally to our workflows (New Leads → Showings → Applications → Leases, or Open Ticket → In Progress → Awaiting Vendor → Completed), so the team can see status at a glance without digging through spreadsheets or email chains."

"A new virtual assistant or contractor can understand our boards in minutes, and features like labels, comments, and simple Butler automations help ensure follow‑ups and recurring tasks don’t slip through the cracks."

### Cons

"On the downside, Trello’s native reporting and time‑based views are fairly light, so for portfolio‑level KPIs or more complex project tracking we still lean on spreadsheets or other tools. As boards grow large, it can also feel a bit cluttered without clear conventions for naming cards and archiving old work, which means you need some discipline in how you design and maintain your boards"

"It also lacks robust native reporting and dependency tracking (like Gantt charts) in the base version, which often forces you to rely on third-party integrations for features that should probably be built-in."

"I also find that the Performance can lag when a board becomes heavily populated with cards and attachments, and the Support for lower-tier plans can be slower than what I’ve experienced elsewhere."

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Trello Reviews, Pros and Cons - 2026 Software Advice