Paycom Software

Paycom Software

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About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay. What is Paycom? Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more. How do I use Paycom? Paycom helps users automate the entire process of talent acquisition. It includes a fully featu...
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Paycom User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 682 reviews

Beth

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Centralizing HR

Yasmine

Verified reviewer

Company size: 501-1,000 employees

Industry: Package/Freight Delivery

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Allows for easier and simpler processes and efficiencies

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Pros

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Cons

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Response from Paycom

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

Replied July 2020

User Profile

Ricky

Verified reviewer

Company size: 51-200 employees

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

Human resource management simplified

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Replied September 2018

Corey

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

July 2022

Everything you need, and probably then some.

Paycom is a very useful tool, both as a manager and as an employee. It's functionality often exceeds the ability of the user. It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks.

Pros

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

Cons

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Reasons for switching to Paycom

ADP didn't have anywhere near the same functionality.

Response from Paycom

Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at feedback@paycomonline.com.

Replied July 2022

Mychal

Company size: 51-200 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

January 2022

Struggling to get support

Pros

Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off.

Cons

We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system. We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication. My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days. We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back. We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response.

Response from Paycom

Hi, Mychal. We understand you're actively working with your client team and have scheduled meetings to ensure these concerns are resolved. If we can be of additional help, please connect with us at feedback@paycomonline.com.

Replied January 2022

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