Ruddr

RATING:

4.9

(22)

About Ruddr

Ruddr is the modern professional services platform for small-to-midsize teams (5-1,000 users). Ruddr is the product of choice for customers ranging from marketing agencies to management consultancies to software development shops. Ruddr captures key operational data related to clients, projects, budgets, tasks, time, expenses, and invoices. Reports and KPIs provide insight into metrics such as revenue, services margin, realization rate, utilization rate, and more. Ruddr enables organizations to record internal and client time and expenses, configure approvals and send automated reminders to team members about missing time. Businesses can create customizable invoices for customers and easily send those via email. Ruddr facilitates integration with popular products such...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Ruddr Pricing

Ruddr offers a 30-day free trial. For teams of three or fewer members, the product is free on an ongoing basis. Non-billable users are free.

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Available

Easily track time using either a day, week, month, or list view.

Ruddr Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Ruddr

1 - 5 of 22 Reviews

User Profile

TL

Verified reviewer

Design, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Best PSA software

Ruddr has saved me hours each week on generating invoices. I can also see where all my time is being spent, and the intuitive charts/graphs are extremely helpful in managing my project workload. The design is top notch and everything “just works” — the adoption as the primary tool for managing projects was seamless. Game changer from my old system of Excel files.

PROS

The UX and QuickBooks integration were a game changer for my small business, everything is intuitive and just works

CONS

Ruddr appears to be a rapidly growing platform, from their support emails they are continually adding more features but there are a few specific enhancements I’ve requested that are in the dev pipeline

Reason for choosing Ruddr

simplicity, data-driven charts, and invoicing integration

Reasons for switching to Ruddr

Integration for tracking time and segmenting billable hours — great visibility into managing projects and seeing where my time was actually being spent. can’t imagine NOT using Ruddr now.

Vendor Response

Thanks for this review TL! We are adding features on a weekly basis. Customers like you are helping shape the product with their feedback.

Replied March 2021

Michael

Environmental Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Best project management program for Environmental Consulting

We had been using Quickbooks projects and Quickbooks time but the features were lacking. We tried Bigtime which was heavy on the sales pitch and had 0 customer service help. When we connected with Ruddr we were given a free demo, direct access to the customer support team, and no up front cost. This allowed us to make a decision based on the quality of their product and not the demands of a contract and a forced sales approach. We have been on for only a few months and every time I have a question we get an answer in a few hours.

PROS

This is a fantastic and easy-to-use software with an amazing price point. The modern feel and ease of quick integration with Quickbooks make this a true winner for small consulting firms.

CONS

It really has no faults for our needs. My only faults would be a wish list of features like an online app, and more branding opportunities.

Reason for choosing Ruddr

The lack of a true trial in some of the other products and the fact that they required a large upfront cost that was nonrefundable was a turnoff on other products. Ruddr gives you a real trial and you pay only for what your needs are at the time you need them. As a small company, we fluctuate in size as we work with multiple contractors. We only pay for the seat when we have those people employed and we turn it off when they are nonactive and are not billed for the seat.

Reasons for switching to Ruddr

Bigtime has the worst customer service experience I have ever seen in mid-market software.

Lydia

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2021

Good experience, wish more people could approve hours

PROS

Easy to use, functions quite well. Easy to track hours

CONS

More people should be able to approve hours

Vendor Response

Thanks for your review and feedback Lydia. We have additional time/expense approvers and approval workflow on our roadmap. We will get those built into Ruddr just as soon as we can!

Replied April 2021

Mike

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Awesome UX and Slack Integration

For my team, Ruddr was a big step up from the simple time trackers we have tried in the past. It is more of a professional services automation platform but it doesn't have the big price tag. I love that we only have to pay for our billable personnel. This allows our administrative folks to access the platform and all the data but they just can't record billable time to client projects.

PROS

Our agency has tried several different time/expense trackers over the years. Most had a clumsy user experience. Also, the basic time trackers don't provide all of the information I need to run the business. What I like about Ruddr is 1) the user experience is super clean and simple; 2) the Slack integration is better than any other PSA product I tested; 3) I don't have to pay for non-billable users; and 4) the reports and metrics are much better than what I was getting with basic time/expense trackers.

CONS

It could use some more integrations with modern SaaS products. I currently use the Slack and QuickBooks integrations and those work great. But, I'd like to integrate with a few more products that my team uses every day.

Reason for choosing Ruddr

The user experience, Slack integration, and pricing model were much more attractive with Ruddr.

Reasons for switching to Ruddr

Harvest's Slack integration is fairly basic. Also, it is missing some key metrics and reports that I need to run our agency (like billable utilization rate). Harvest feels like it is meant for small firms but we are trying to grow!

Vendor Response

Thanks so much for this feedback. We have a list of integrations that we will be building out over the next several months. We appreciate your business!

Replied December 2020

Daniel

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Great product and service

It's been great. It's an easy tool with NO workarounds that we needed to utilize. With functionality that we needed that was not present in the base application, [SENSITIVE CONTENT HIDDEN] was great in understanding our need and getting what we needed.

PROS

It had over 95% of the functionality we were looking for without having to customize or use workarounds for employee time entry and for invoicing

CONS

There were a few items around the timesheet and invoicing functions that were critical to us. They were not there, but Ruddr has been very responsive to our needs

Reason for choosing Ruddr

Can't remember all the products we reviewed or investigated. Ruddr was the top product choice for us based on functionality

Reasons for switching to Ruddr

Homebase was geared more toward food or general labor services that require clock in and clock out. We had so many work arounds which was fine for a small need, but as our business grew, Homebase just couldn't meet our needs. It was cheaper vs Ruddr but we had to make the change

Vendor Response

Thanks Dan, we appreciate your business and these comments. We will continue to be responsive to your team's needs as we rapidly evolve the product over the months and years ahead.

Replied April 2021