About Ruddr

Ruddr is the modern professional services platform for small-to-midsize teams (5-500 users). Ruddr is the product of choice for customers ranging from marketing agencies to management consultancies to software development shops. Ruddr captures key operational data related to clients, projects, budgets, tasks, time, expenses, and invoices. Reports and KPIs provide insight into metrics such as revenue, services margin, realization rate, utilization rate, and more.

Ruddr enables organizations to record internal and client time and expenses, configure approvals and send automated reminders to team members about missing time. Businesses can create customizable invoices for customers and easily send those via email.

Ruddr facilitates integration with popular pr...


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Supported Operating System(s):

16 Reviews of Ruddr

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

March 2021

TL from Best Nest Atlanta

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Best PSA software

Ruddr has saved me hours each week on generating invoices. I can also see where all my time is being spent, and the intuitive charts/graphs are extremely helpful in managing my project workload. The design is top notch and everything “just works” — the adoption as the primary tool for managing projects was seamless. Game changer from my old system of Excel files.

Pros

The UX and QuickBooks integration were a game changer for my small business, everything is intuitive and just works

Cons

Ruddr appears to be a rapidly growing platform, from their support emails they are continually adding more features but there are a few specific enhancements I’ve requested that are in the dev pipeline

Reasons for Choosing Ruddr

simplicity, data-driven charts, and invoicing integration

Reasons for Switching to Ruddr

Integration for tracking time and segmenting billable hours — great visibility into managing projects and seeing where my time was actually being spent. can’t imagine NOT using Ruddr now.

Response from Ruddr

Replied March 2021

Thanks for this review TL! We are adding features on a weekly basis. Customers like you are helping shape the product with their feedback.

December 2020

Mike from Mr. White Creative

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Awesome UX and Slack Integration

For my team, Ruddr was a big step up from the simple time trackers we have tried in the past. It is more of a professional services automation platform but it doesn't have the big price tag. I love that we only have to pay for our billable personnel. This allows our administrative folks to access the platform and all the data but they just can't record billable time to client projects.

Pros

Our agency has tried several different time/expense trackers over the years. Most had a clumsy user experience. Also, the basic time trackers don't provide all of the information I need to run the business. What I like about Ruddr is 1) the user experience is super clean and simple; 2) the Slack integration is better than any other PSA product I tested; 3) I don't have to pay for non-billable users; and 4) the reports and metrics are much better than what I was getting with basic time/expense trackers.

Cons

It could use some more integrations with modern SaaS products. I currently use the Slack and QuickBooks integrations and those work great. But, I'd like to integrate with a few more products that my team uses every day.

Reasons for Choosing Ruddr

The user experience, Slack integration, and pricing model were much more attractive with Ruddr.

Reasons for Switching to Ruddr

Harvest's Slack integration is fairly basic. Also, it is missing some key metrics and reports that I need to run our agency (like billable utilization rate). Harvest feels like it is meant for small firms but we are trying to grow!

Response from Ruddr

Replied December 2020

Thanks so much for this feedback. We have a list of integrations that we will be building out over the next several months. We appreciate your business!

April 2021

Daniel from NXT Level Technologies, LLC

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great product and service

It's been great. It's an easy tool with NO workarounds that we needed to utilize. With functionality that we needed that was not present in the base application, [SENSITIVE CONTENT HIDDEN] was great in understanding our need and getting what we needed.

Pros

It had over 95% of the functionality we were looking for without having to customize or use workarounds for employee time entry and for invoicing

Cons

There were a few items around the timesheet and invoicing functions that were critical to us. They were not there, but Ruddr has been very responsive to our needs

Reasons for Choosing Ruddr

Can't remember all the products we reviewed or investigated. Ruddr was the top product choice for us based on functionality

Reasons for Switching to Ruddr

Homebase was geared more toward food or general labor services that require clock in and clock out. We had so many work arounds which was fine for a small need, but as our business grew, Homebase just couldn't meet our needs. It was cheaper vs Ruddr but we had to make the change

Response from Ruddr

Replied April 2021

Thanks Dan, we appreciate your business and these comments. We will continue to be responsive to your team's needs as we rapidly evolve the product over the months and years ahead.

April 2021

Lydia from The ABM Agency

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

April 2021

Good experience, wish more people could approve hours

Pros

Easy to use, functions quite well. Easy to track hours

Cons

More people should be able to approve hours

Response from Ruddr

Replied April 2021

Thanks for your review and feedback Lydia. We have additional time/expense approvers and approval workflow on our roadmap. We will get those built into Ruddr just as soon as we can!

April 2021

Ryan from Craft

Company Size: 11-50 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

April 2021

Great reporting, time tracking can be easier

Pros

Our account team needed better reporting on usage and efficiency of our creative teams, and Ruddr seems to tackle reporting and dashboards with more effectiveness than the competitors that we considered.

Cons

It really needs to be easier for our employees to track their time. After using Harvest for years, our team misses the toolbar feature they have for quick time tracking. We are waiting with baited breath for something similar from Ruddr.

Reasons for Switching to Ruddr

We preferred the reporting features that Ruddr offers to better manage the efficiency of the agency and each individual.

Response from Ruddr

Replied April 2021

Thanks for this feedback Ryan! We have the MacOS native app on our road map and we'll also be developing iOS and Android apps as well. We will get these important features built just as soon as possible!