Ruddr personal dashboard
Supported Operating System(s):
About Ruddr
Ruddr is the modern professional services platform for small-to-midsize teams (5-500 users). Ruddr is the product of choice for customers ranging from marketing agencies to management consultancies to software development shops. Ruddr captures key operational data related to clients, projects, budgets, tasks, time, expenses, and invoices. Reports and KPIs provide insight into metrics such as revenue, services margin, realization rate, utilization rate, and more.
Ruddr enables organizations to record internal and client time and expenses, configure approvals and send automated reminders to team members about missing time. Businesses can create customizable invoices for customers and easily send those via email.
Ruddr facilitates integration with popular pr...
16 Reviews of Ruddr
Average User Ratings
Overall
4.83 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2021
TL from Best Nest Atlanta
Verified Reviewer
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Best PSA software
Ruddr has saved me hours each week on generating invoices. I can also see where all my time is being spent, and the intuitive charts/graphs are extremely helpful in managing my project workload. The design is top notch and everything “just works” — the adoption as the primary tool for managing projects was seamless. Game changer from my old system of Excel files.
Pros
The UX and QuickBooks integration were a game changer for my small business, everything is intuitive and just works
Cons
Ruddr appears to be a rapidly growing platform, from their support emails they are continually adding more features but there are a few specific enhancements I’ve requested that are in the dev pipeline
Reasons for Choosing Ruddr
simplicity, data-driven charts, and invoicing integration
Reasons for Switching to Ruddr
Integration for tracking time and segmenting billable hours — great visibility into managing projects and seeing where my time was actually being spent. can’t imagine NOT using Ruddr now.
Response from Ruddr
Replied March 2021
Thanks for this review TL! We are adding features on a weekly basis. Customers like you are helping shape the product with their feedback.
December 2020
Mike from Mr. White Creative
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Awesome UX and Slack Integration
For my team, Ruddr was a big step up from the simple time trackers we have tried in the past. It is more of a professional services automation platform but it doesn't have the big price tag. I love that we only have to pay for our billable personnel. This allows our administrative folks to access the platform and all the data but they just can't record billable time to client projects.
Pros
Our agency has tried several different time/expense trackers over the years. Most had a clumsy user experience. Also, the basic time trackers don't provide all of the information I need to run the business. What I like about Ruddr is 1) the user experience is super clean and simple; 2) the Slack integration is better than any other PSA product I tested; 3) I don't have to pay for non-billable users; and 4) the reports and metrics are much better than what I was getting with basic time/expense trackers.
Cons
It could use some more integrations with modern SaaS products. I currently use the Slack and QuickBooks integrations and those work great. But, I'd like to integrate with a few more products that my team uses every day.
Reasons for Choosing Ruddr
The user experience, Slack integration, and pricing model were much more attractive with Ruddr.
Reasons for Switching to Ruddr
Harvest's Slack integration is fairly basic. Also, it is missing some key metrics and reports that I need to run our agency (like billable utilization rate). Harvest feels like it is meant for small firms but we are trying to grow!
Response from Ruddr
Replied December 2020
Thanks so much for this feedback. We have a list of integrations that we will be building out over the next several months. We appreciate your business!
April 2021
Daniel from NXT Level Technologies, LLC
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Great product and service
It's been great. It's an easy tool with NO workarounds that we needed to utilize. With functionality that we needed that was not present in the base application, [SENSITIVE CONTENT HIDDEN] was great in understanding our need and getting what we needed.
Pros
It had over 95% of the functionality we were looking for without having to customize or use workarounds for employee time entry and for invoicing
Cons
There were a few items around the timesheet and invoicing functions that were critical to us. They were not there, but Ruddr has been very responsive to our needs
Reasons for Choosing Ruddr
Can't remember all the products we reviewed or investigated. Ruddr was the top product choice for us based on functionality
Reasons for Switching to Ruddr
Homebase was geared more toward food or general labor services that require clock in and clock out. We had so many work arounds which was fine for a small need, but as our business grew, Homebase just couldn't meet our needs. It was cheaper vs Ruddr but we had to make the change
Response from Ruddr
Replied April 2021
Thanks Dan, we appreciate your business and these comments. We will continue to be responsive to your team's needs as we rapidly evolve the product over the months and years ahead.
April 2021
Lydia from The ABM Agency
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
3.0
April 2021
Good experience, wish more people could approve hours
Pros
Easy to use, functions quite well. Easy to track hours
Cons
More people should be able to approve hours
Response from Ruddr
Replied April 2021
Thanks for your review and feedback Lydia. We have additional time/expense approvers and approval workflow on our roadmap. We will get those built into Ruddr just as soon as we can!
April 2021
Ryan from Craft
Company Size: 11-50 employees
Industry: Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
3.0
April 2021
Great reporting, time tracking can be easier
Pros
Our account team needed better reporting on usage and efficiency of our creative teams, and Ruddr seems to tackle reporting and dashboards with more effectiveness than the competitors that we considered.
Cons
It really needs to be easier for our employees to track their time. After using Harvest for years, our team misses the toolbar feature they have for quick time tracking. We are waiting with baited breath for something similar from Ruddr.
Reasons for Switching to Ruddr
We preferred the reporting features that Ruddr offers to better manage the efficiency of the agency and each individual.
Response from Ruddr
Replied April 2021
Thanks for this feedback Ryan! We have the MacOS native app on our road map and we'll also be developing iOS and Android apps as well. We will get these important features built just as soon as possible!
