Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

I have a love/hate relationship with Cvent. I've used several other event management tools, and can say that Cvent is the most complete of any I've tried. It is a purpose built software that serves its purpose well. However, it can be difficult to use.

There are some really nice tracking features. Unlike many other event management tools, Cvent seems to be more contact based vs. event based. This means that you can track the same people more easily through a series of events, email, and participation history. It is very robust. If you know what you are doing, you can set up an event registration with any combination of options (sessions, various attendee types and registration paths within the same event).

If you need a simple but stylish event registration, Cvent is not for you (but the price probably already told you that). They obviously recognize that the Standard registration is way to complex for the casual user and the end user interface (the person registering) looks like it was built a decade ago. To address this, Cvent has rolled out "Express" and "Flex" registration to try to simplify the process. In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively. There is very little ability to customize the look and feel of event webpages, forms, and emails in this new system.

Vast functionality which ticks all of our boxes as a business. We not only use cvent to facilitate virtual events, but also hybrid and in person too. We enjoy using the on arrival software for checking attendees into events, which speeds up the entire process and provides realtime data on how attendance is going throughout the arrival period.Setting up event and registration pages is easy, interactive and the front end always looks great and provides an overall easy experience for our registerting attendees.

Sometimes the simple functionality is made overly complex in cvent to actually deliver. But when it is, it works great.Their badge printing needs to be easier to facilitate.

Cvent keeps updating and adding features as we, the users, request them. It's filled with so many features that can be turned off and on as desired.

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

Works well and we produce quality virtual events.

Cvent offers one stop shopping. They have sfotware for everything you need to do for in-person and virtual events,

It is really expensive compared to competitive products.

"One stop shop" with CVENT that gives you all the features and benefits you could want in an easy to use format.The conferences and events at which I've used CVENT to broadcast have yielded the biggest return. Adding my branding looks as if i have a marketing department scheduling events.

Ease of use. CVENT was easier than other software / mobile apps out there, but offered the same if not more features and capabilities.I enjoy having the capability to add my branding when broadcasting events.

Incorporating the most important features into the software / app first. There are so many different things you can do when sending a CVENT, that you loose your purpose of creating the CVENT in the first place. Tutorials would help here.

I like that all things that are needed for putting together a successful event are available within Cvent Event Management

How to generate a report or exporting of list

Cvent is an essential tool for management of our large conferences and occasional webinars. It is a daily resources to monitor the registration of our events and to communicate with potential and confirmed attendees.

Cvent is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.

The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize. The valuable functions can get lost in the menus full of other options. Thankfully, I've worked with the platform for several years now, so I'm reasonably well-versed in what is helpful to me and what is not, but I think there can be a steep learning curve for more casual users.

It is great! Couldn't do my job without it - and the customer support is amazing.

Website, registration, email designers are super helpful. I have been using Cvent for 10+ years and have transitioned from Cvent "Classic" to Cvent "Blue" and the improvements are so helpful and efficient!

Submitting payments for groups of registrants, post-registration, is a difficulty we continue to run into. As a healthcare system, mainly providing educational events for our medical staff - many folks register for an event at separate times as their team-mates, but when it comes time to pay the fees on a corporate card - it is a pain not being able to select multiple registrants to bundle into one payment process.

Overall, CrowdCompass has made the user and administrator experience much better. It is easy to use on both ends and provides a convenience that we never had before. Having event information in app form also means reducing or eliminating the need to print details on paper and this is a huge deal for the environment and overall cost, manpower and waste improvement. Notices, surveys, programs, speaker bios, attendee connections, reminder alerts, personal agendas, sponsor banners, exhibitor details and more can all be integrated in one place that anyone in the age of mobile devices can access.

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the Map feature where a diagram of the event location can be uploaded and then any area on the map can be pinpointed and associated with other content throughout the app. This means precise locations can be easily pointed out and found by anyone using the feature and it is invaluable for events where there are a lot of different specific spaces. Registration, session rooms, exhibitor booths, meals and breaks can all be pinned and found directly on the map or from their own detail pages.

It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there are several ways to handle this in CrowdCompass but all are a bit clunky and add that to the way every company using the software has their events together under the same platform means potential confusion for users when conflicts come up in the shared database. Also, while there is a lot of integration and duplication ability, there are still several features that don't have the ability to be duplicated so a lot of duplicate work needs to be done if you have a similar event that happens on a regular basis.

It once was the top-notch event management software and demanded top price. Now, they are implementing FLEX (the new "upgraded" version) to try to compete with others in the industry - they are failing at this. Most features still have not rolled out, two years in. Other companies already have all of these amazing promised features and much, much more. In my opinion, they decided to focus on growing as a company instead of staying a top performer. They invest a lot in sales, not so much in product growth and development or customer service.

I like that their annual conference is a lot of fun!

Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes.

I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke at the past 3 annual events, presented on dozens of webinars and fostered real friendships with the employees. Cvent feels like an extension of my team, rather than a product or service that we use. I couldn't imagine using a different partner, every so often we have done our due diligence and nothing holds a candle to what Cvent has to offer. If you are willing to put in a little bit of effort, Cvent and its team will match you tenfold and do everything in their power to help make you and your event a success. Thank you, Cvent, for making my job easier.

It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using. Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Poor communications with management, no intentions to resolve customer concerns or address complaints. You are only assigned entry level account managers and a customer service number hat will tell you to watch a video. I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years. The SALES managers are only trying to get a commission and do not try to do the right thing for their customers. Very disappointing.

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful

The sales team will upsell you into products and services you do not use or will never use- and automatically renew the contract. Ecommerce terms change in the middle of a contract, subjecting all of your funds from registration to be ON HOLD for up to a year. Essentially your business may have no working capital, The customer service and training is slow to respond and tedious to implement. No way out of a contract you do not want to continue. Once you sign a contract, you are stuck with a company that did not disclose the true costs of doing business with them.