We love the screen sharing feature as well as how you can group the users into different sites. Also love the chat rooms to send out messages company wide.

There is not much that I can complain about with Brosix. I occasionally with have to restart it if the application is not functioning properly.

We have  had great success with Brosix compared to other products for communication.

It is great to be able to communicate with staff immediately. It is fun to be able to use emojis.

Ease of use & quick file sharing makes helping reps in our office a breeze.

First, the simplicity of setup is So perfect and uncomplicated.

Great for inter-office communication for help while on the phone with a customer.

The ease of use, the implementation in the company was very easy, it is constantly improving functionalities, technical support, many tools such as support and video conferencing.

We are all (as far as I know) very happy with this product. I will recommend it to anyone who is looking for a great  way to communicate in a large company.

There are a lot of features that we love using, easy to use and the cost is competitive.

With groups, not sure how to remove an agent when they are no longer with the agency or with that specific department.

I don't like having to pay more every time a single employee is hired.

The ease of use for the user and the administration is also very easy for the SYSADMIN.

I have had a very positive experience using Brosix. From functionality to customer service everything has been better than I could have asked for.

Hard to just get to the point of sending a message to the office.

Pricing is decent, but good for what you get. Its definitely a superior product compared to competition.

I really like the simple and user friendly design of this software. Helps me communicate with colleagues when I can't leave my desk.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver announcements across contacts through broadcasting capabilities.


Key features of Brosix include file encryption, data import/export, whiteboard, status tracking, customizable branding, permission management and database administration. It allows team members to share compressed files, voice recordings and screenshots of browsing history with colleagues. Additionally, it offers mobile applications for iOS and Android devices, which lets users categorize contact lists into groups, receive notifications of new messages and access chat history to track previous conversations.


Brosix lets enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record and secure critical user data. Pricing is available on monthly subscriptions and support is extended via phone, documentation and other online measures.



LongDescription

Meeting Management

Two-Way Audio & Video

Mobile Alerts

Access Controls/Permissions

Activity/News Feed

Video Chat

Project Management

Communication Management

Brainstorming

Collaboration Tools

File Transfer

Contact Management

Version Control

Audio / Video Conferencing

Audio Calls

Screen Sharing

Mobile Access

Discussions/Forums

Real-Time Notifications

File Sharing

Alerts/Notifications

Real-Time Chat

Chat/Messaging

Customizable Branding

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Remote Support

Third-Party Integrations

Live Chat

Search/Filter

Remote Update/Installation

Businesses: $4/user/month ($5/user/month if billed monthly)
Premium: $6/user/month ($8/user/month if billed monthly)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Brosix

Live Online

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Customer Database

Call Recording

Customizable Fields

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Service Level Agreement (SLA) Management

Community Management

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Brosix vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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