Celtx vs iSupport

RATING:

4.7

(22)

Celtx has 22 reviews and a rating of 4.73 / 5 stars vs iSupport which has 34 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (22)
4.3 (34)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 25, 2024
January 20, 2023
Pros/Cons
  • Pros

  • Ease of use within the production environment as well as the collaboration aspect of the software within work groups.
  • It is very user friendly by making the complicated-looking script format look very easy. I would recommend Celtx to beginners or experts that have been writing scripts for 20+ years.
  • Cons

  • It has many production design elements that are far from confusing to the writer.
  • There is no celtx app for the ckmputer anymore and everything is online. I miss the days when there was a computer platform.
Read all user reviews
  • Pros

  • A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.
  • It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.
  • Cons

  • My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
  • Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos