Splashtop Remote Support Software


 

Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.

Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.

Splashtop is available in two different pricing plans based on the number of features offered. The pricing varies based on the number of computers connected. The vendor offers online support to customers.

 

Splashtop Remote Support - Autotask integration
 
  • Splashtop Remote Support - Autotask integration
    Autotask integration
  • Splashtop Remote Support - Custom branding
    Custom branding
  • Splashtop Remote Support - QR code control
    QR code control
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

16 Reviews of Splashtop Remote Support

 

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Software Advice Reviews (2)
More Reviews (14)

Showing 1-2 of 2

James from MSP Remote
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Splashtop is a Great Remote Software for IT and MSP's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this product is great and is a asset that brings tremendous value.

Pros

Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.

Cons

Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.

Review Source
 
 

Sharon from CSH Tax Services
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Great for small business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is easy to install and use. Simple designs add to the ease of use. Also it is affordable for a user for s year. Very secure.

Cons

Very secure is a pro in my book. However, the double login is a little cumbersome if you are trying to login from a new computer that is not recognized.

Review Source
 
 
 
Showing 1-14 of 14

cory from Pavement Management Group

May 2018

May 2018

very good remote access service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I pair this service with Atera RMM, it is integrated when a machine has Atera installed. lets you remote access a machine without needing to receive a temp password like TeamViewer, this can be set up that way if you would like, however. very clear picture and quick response time with very little input lag which is hard to achieve with a remote service. Splashtop does have a mobile app as well if you have that in your plan.

Cons

can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.

Review Source: Capterra
 

Brian from level1pc

April 2018

April 2018

Best price compared to the other top remote paid services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely affordable and full function user-ability for anyone.

Pros

Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

Cons

None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

Review Source: Capterra
 

Yannik from Simbioz

April 2018

April 2018

Same functionalities as LogMeIn Central, but less expensive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive.
The Android app works very well.

Cons

I would like to have email alerts with Splashtop Remote Support - PLUS.
The UI look could be better, but I'm ready to leave with that as it's less expensive than the other similar products.

Review Source: Capterra
 

Manny from Dl Communications

March 2018

March 2018

Great Remote Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Pros

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Review Source: Capterra

  Response: Splashtop, Splashtop

Date: April 2018

April 2018

 

Glad you're enjoying Splashtop Remote Support.

We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.

 


March 2018

March 2018

Splashtop does what it says it will do, but performance isn't strong

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We decided against the software, and opted for an alternative for the same price with more features.

Pros

It is quick and easy to have unattended access to PCs. It's simple to use, and the devices are all sorted in a logical fashion. The interface looks nice as well.

Cons

I demoed this product on a test suite of 15 devices, when looking for alternatives to LogMeIn. The quality of the connection seems slower when compared to LogMeIn. When comparing this to something like Autotask Endpoint Management, which is roughly the same price, it just doesn't have the features to be worthwhile in the MSP space.

Review Source: Capterra
 

Matthew from Ministry of Economic Growth and Job Creation

February 2018

February 2018

Great remote desktop software with incredible features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Review Source: Capterra
 

Michael from OSU

December 2017

December 2017

Does the job after getting used to the quirks of the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Performance is excellent. I can remote to my pc at 1440p resolution and the stream quality on my phone is smooth.

Cons

I can not change the resolution of pc while I'm remoting to it. Sometimes the resolution gets stuck to my phone's despite using the native setting.

Review Source: Capterra
 


December 2017

December 2017

Great tool for remote support of applications and users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.

Cons

Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.

Review Source: Capterra
 

Jon from Winter Systems Computers
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Great replacement product for LogMeIn Central at a very good price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.

Pros

Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.

Review Source: Capterra
 

Marsha from eGov Jamaica Ltd.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

We can as a teams remotely access own computers and shared computers with any device.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.

Pros

The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Cons

Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

Review Source: Capterra
 

Jorge from ANP Computer

November 2017

November 2017

One of the BEST remote support software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Splashtop everyday single day to support our customers, its really easy to use and fast, I like that we can transfer files between computers fast and easy.

Cons

Sometimes we get a hard time trying to connect to the remote computer, but most of the time the issue is the computer.

Review Source: Capterra
 

Nathan from Automatiza.me
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

For the price you can't get a better software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The price was what made me look at this software.
For the price it is a really good software.
I can connect to my computers remotely and manage without problems.

Pros

Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.

Cons

This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.

Review Source: Capterra
 

M Thomas from American Service Industries Inc

July 2017

July 2017

Splashtop Abandoned Me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Splashtop Remote Mouse on my iPhone talking to Windows 10 no longer work putting me as handicapped 72 yr man with no access to windows 10
My iPhone was my mouse on Windows 10 but tech support has ignored me

Review Source: Capterra
 

George from Williamson Insurance Service

April 2017

April 2017

Splashtop is the affordable solution for small help desk support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our organization used another remote assistance tool for a few years until the cost of said tool just became too much to justify. On the recommendation of a colleague, we completed a trial of Splashtop and found that it worked very well for our organization size. If you need to support a user by connecting to their desktop, this performs the task very well. Desktop connection is quite seamless with very little to no latency issues. Connecting to a dual monitor station requires you to manually change between screens but you get used to this very quickly. Their mobile app is very convenient for the IT professional on the go. Simply place the app on your tablet and you can be supporting your users from practically anywhere. It would be nice for them to introduce a feature where you can reboot a machine from the computer list without having to log into the machine. Overall, if you are looking for a reliable and cost effective way to remotely assist your users or clients, Splashtop is a very viable solution.

Review Source: Capterra