Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.

Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.

Splashtop is available in two different pricing plans based on the number of features offered. The pricing varies based on the number of computers connected. The vendor offers online support to customers.

Autotask integration
Autotask integration

Autotask integration

Custom branding

Custom branding

QR code control

QR code control

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



25 Reviews of Splashtop Remote Support

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 25 reviews

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Slow, clunky and bare-bones.

Pros

Support for many platforms and it integrates well with our other tools.

Cons

No way to adjust the quality of the connection. This causes the experience to be very slow when you are using to support people without highspeed connections available.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

A cost effective remote control software

A bang for your buck remote control suite

Pros

Splashtop is very cheap when compared to competitors with similar features , that is extremely easy to deploy and use, even for non technical people.

Cons

Not as fast as the major players like Teamviewer or logmein and there has been a couple of instances where the service was not available at critical times. Support is a bit hit and miss.

Review Source: Capterra

Drew from Speed Wrench

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Value for the money for a remoting solution

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Cons

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy and affordable remote support

Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.

Pros

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Cons

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

Review Source: Capterra

Lauren from Raleigh Geriatric Care Management

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

patient, understanding, kind, with great customer support

I am able to use remotely and know that I have the support of a friendly and helpful support team

Pros

The software support team was prompt and courteous giving me the information I needed without a major sales pitch. Cut and dry and to the point.

Cons

There is honestly NOTHING I can say that is negative about the program support team as whoever I spoke to was friendly and kind

Review Source: Capterra

Justin from DSK | Dewing Schmid Kearns, Architects + Planners

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Generally positive. Use for remote work. Need better multi-monitor features.

Provides a secure, managed and fast tool for allowing staff to remotely connect to work machines from any computer.

Pros

We like the management capabilities, the speed of the product and ease of use. Most of all we like that it performs smoothly with live rendering and video where other remote connection tools are jumpy or laggy.

Cons

The multi-monitor functions are clunky. Please develop the ability to break out the two monitors into separate windows so each remote window can be put on a separate monitor on the side you're connecting from. Many staff members at our company are requesting this.

Review Source: Capterra

Response: Splashtop, Splashtop

June 2018

Hi Justin. Thanks for the review. Multi-to-multi monitor support is coming soon.

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Verified Reviewer

Ease-of-use

Functionality

June 2018

Great software for Remote Support

Pros

What I liked most was being able to separate the devices into groups. We are a school district so this made it nice to have our computers divided up into our different locations. It makes it easier to find which device we're trying to help troubleshoot. We also like the it asks the user for permission before allowing remote access. We were also able to set it up to lock the computer once we're done with the remote session. This is particularly useful for staff that allows access, but then walks away to work on other tasks. It's a nice added security feature.

Cons

What I like least about the software is that there is no silent install for Mac Users. We were able to push out the installation via Group Policy for all our Windows users, but Mac users requires time to actually install the file manually. We've encountered issues where many Mac users have delayed support because we have to install the product first.

Review Source: Capterra

Caleb from Wireless Zone LLC

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easy to use and navigate.

Pros

Simple interface that is easy for even the novice to navigate. Connects to remote device with little to no issue.

Cons

Its a little expensive if you need to use for commercial purposes compared to some of the other software out there.

Review Source: Capterra

Dan from dmi Networking

Industry:  Software / Technology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons

In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

Review Source

cory from Pavement Management Group

Ease-of-use

Value for money

Customer support

Functionality

May 2018

very good remote access service.

Pros

I pair this service with Atera RMM, it is integrated when a machine has Atera installed. lets you remote access a machine without needing to receive a temp password like TeamViewer, this can be set up that way if you would like, however. very clear picture and quick response time with very little input lag which is hard to achieve with a remote service. Splashtop does have a mobile app as well if you have that in your plan.

Cons

can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.

Review Source: Capterra

Brian from level1pc

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Best price compared to the other top remote paid services.

Extremely affordable and full function user-ability for anyone.

Pros

Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

Cons

None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

Review Source: Capterra

Yannik from Simbioz

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Same functionalities as LogMeIn Central, but less expensive!

Pros

Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive.
The Android app works very well.

Cons

I would like to have email alerts with Splashtop Remote Support - PLUS.
The UI look could be better, but I'm ready to leave with that as it's less expensive than the other similar products.

Review Source: Capterra

James from MSP Remote

Industry:  Consulting

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Splashtop is a Great Remote Software for IT and MSP's

Overall this product is great and is a asset that brings tremendous value.

Pros

Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.

Cons

Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.

Review Source

Manny from Dl Communications

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Remote Support

Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Pros

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Review Source: Capterra

Response: Splashtop, Splashtop

April 2018

Glad you're enjoying Splashtop Remote Support. We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.

Sharon from CSH Tax Services

Industry:  Accounting

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great for small business owners

Pros

The product is easy to install and use. Simple designs add to the ease of use. Also it is affordable for a user for s year. Very secure.

Cons

Very secure is a pro in my book. However, the double login is a little cumbersome if you are trying to login from a new computer that is not recognized.

Review Source

Matthew from Ministry of Economic Growth and Job Creation

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great remote desktop software with incredible features!

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Review Source: Capterra

chris from Etron Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

By far the best remote desktop experience

Easy remote support

Pros

Easiest to use, and integrates directly with Autotask. Software rarely has any hiccups and provides an excellent interface.

Cons

Don't actually have any issues with the software, other than the fact it can be a little resource heavy. Tend to see 20-40% resource usage by splashtop application during use, otherwise minimal impact.

Review Source: Capterra

Michael from OSU

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Does the job after getting used to the quirks of the software.

Pros

Performance is excellent. I can remote to my pc at 1440p resolution and the stream quality on my phone is smooth.

Cons

I can not change the resolution of pc while I'm remoting to it. Sometimes the resolution gets stuck to my phone's despite using the native setting.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Great tool for remote support of applications and users.

Pros

Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.

Cons

Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.

Review Source: Capterra

Jon from Winter Systems Computers

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great replacement product for LogMeIn Central at a very good price.

Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.

Pros

Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.

Review Source: Capterra

Displaying 1 - 20 of 25 reviews