About Splashtop Remote Support


Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.

Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.

Splashtop is available in two different pricing plans based on the number of features offered. The pricing varies based on the number of computers connected. The vendor offers online support to customers.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

36 Reviews of Splashtop Remote Support

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

4 stars

(13)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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August 2018

Drew from Speed Wrench

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

August 2018

Great Value for the money for a remoting solution

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Cons

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Easy and affordable remote support

Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.

Pros

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Cons

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

February 2019

Michael from Straticel Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

Very Good Product!

This is a very good product and it is very-well priced. I use both this product and TeamViewer. It has almost all the same remote support features, and it connects very smoothly. Also, the best distinguishing feature is the deployment setup. It makes it very easy to configure one deployment and deploy it on several computers. The ONLY issue I have a problem with (and this is big to me) is that there is a slight lag whilst already connected. I use the software side-by-side with TeamViewer and the time to send commands, typing, mouse clicks, etc. is significantly longer than with TeamViewer. This is the only thing keeping me from FULLY committing to a premium subscription to Splashtop. I hope that this can be improved, because otherwise this is a very good produce.

Pros

I liked the multi-monitor support the most and also the deployment methods

Cons

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

February 2018

Matthew from Ministry of Economic Growth and Job Creation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great remote desktop software with incredible features!

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

December 2018

Carl from Infinite Software Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

December 2018

Low cost IT remote support product

We are happy with the price-feature mix up of this product.

Pros

This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

Cons

Software is easy/intuitive to use, the client is great. The web interface is a bit dated, could use a face lift, but we rarely use it. The client interface works well.

November 2017

Marsha from eGov Jamaica Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

We can as a teams remotely access own computers and shared computers with any device.

You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.

Pros

The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Cons

Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

March 2018

Manny from Dl Communications

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Great Remote Support

Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Pros

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Response from Splashtop

Replied April 2018

Glad you're enjoying Splashtop Remote Support. We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.

March 2019

Brian from Information Technology and Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Cheaper than LogMeIn

Have access to monitor over 500 computers using the software.

Pros

Provides all of the same features as LogMeIn for a much cheaper price. Supports dual monitor viewing, remote reboot/safe-mode controls, file transfer, remote printing and pretty much anything else that you'd need in a pinch.

Cons

None, it is reliable and never had issues with setup, installs, or remote connections.

September 2017

Nathan from Automatiza.me

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

For the price you can't get a better software.

The price was what made me look at this software. For the price it is a really good software. I can connect to my computers remotely and manage without problems.

Pros

Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.

Cons

This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.

April 2018

James from MSP Remote

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Splashtop is a Great Remote Software for IT and MSP's

Overall this product is great and is a asset that brings tremendous value.

Pros

Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.

Cons

Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.

April 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Splashtop is a great way to do remote support

Haven't had to use support more than just adding licensing at times and they were great

Pros

The software was very competitively priced and easy to deploy and use and has made us so much more effective at assisting our remote users.

Cons

Haven't found anything yet we don't like about this software

April 2018

Brian from level1pc

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Best price compared to the other top remote paid services.

Extremely affordable and full function user-ability for anyone.

Pros

Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

Cons

None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

January 2018

chris from Etron Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2018

By far the best remote desktop experience

Easy remote support

Pros

Easiest to use, and integrates directly with Autotask. Software rarely has any hiccups and provides an excellent interface.

Cons

Don't actually have any issues with the software, other than the fact it can be a little resource heavy. Tend to see 20-40% resource usage by splashtop application during use, otherwise minimal impact.

May 2018

Dan from dmi Networking

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2018

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons

In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options