Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.
Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.
Splashtop is available in two different pricing plans based on the number of features offered. The pricing varies based on the number of computers connected. The vendor offers online support to customers.
James from MSP Remote
Employees number: 1 employee
Overall this product is great and is a asset that brings tremendous value.
Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.
Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.
Sharon from CSH Tax Services
Employees number: 1 employee
The product is easy to install and use. Simple designs add to the ease of use. Also it is affordable for a user for s year. Very secure.
Very secure is a pro in my book. However, the double login is a little cumbersome if you are trying to login from a new computer that is not recognized.
cory from Pavement Management Group
I pair this service with Atera RMM, it is integrated when a machine has Atera installed. lets you remote access a machine without needing to receive a temp password like TeamViewer, this can be set up that way if you would like, however. very clear picture and quick response time with very little input lag which is hard to achieve with a remote service. Splashtop does have a mobile app as well if you have that in your plan.
can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.
Brian from level1pc
Extremely affordable and full function user-ability for anyone.
Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.
None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.
Yannik from Simbioz
Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive.
The Android app works very well.
I would like to have email alerts with Splashtop Remote Support - PLUS.
The UI look could be better, but I'm ready to leave with that as it's less expensive than the other similar products.
Manny from Dl Communications
Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.
I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.
The software could be improved and I wish they had an area to add scripts to make remote support easier to do.
Response: Splashtop, Splashtop
Date: April 2018
Glad you're enjoying Splashtop Remote Support.
We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.
We decided against the software, and opted for an alternative for the same price with more features.
It is quick and easy to have unattended access to PCs. It's simple to use, and the devices are all sorted in a logical fashion. The interface looks nice as well.
I demoed this product on a test suite of 15 devices, when looking for alternatives to LogMeIn. The quality of the connection seems slower when compared to LogMeIn. When comparing this to something like Autotask Endpoint Management, which is roughly the same price, it just doesn't have the features to be worthwhile in the MSP space.
Matthew from Ministry of Economic Growth and Job Creation
Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.
At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device
The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times
Michael from OSU
Performance is excellent. I can remote to my pc at 1440p resolution and the stream quality on my phone is smooth.
I can not change the resolution of pc while I'm remoting to it. Sometimes the resolution gets stuck to my phone's despite using the native setting.
Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.
Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.
Jon from Winter Systems Computers
Employees number: 1 employee
Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.
Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.
Marsha from eGov Jamaica Ltd.
Employees number: 501-1,000 employees
You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.
The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications
Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.
Jorge from ANP Computer
We use Splashtop everyday single day to support our customers, its really easy to use and fast, I like that we can transfer files between computers fast and easy.
Sometimes we get a hard time trying to connect to the remote computer, but most of the time the issue is the computer.
Nathan from Automatiza.me
Employees number: 2-10 employees
The price was what made me look at this software.
For the price it is a really good software.
I can connect to my computers remotely and manage without problems.
Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.
This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.
M Thomas from American Service Industries Inc
Splashtop Remote Mouse on my iPhone talking to Windows 10 no longer work putting me as handicapped 72 yr man with no access to windows 10
My iPhone was my mouse on Windows 10 but tech support has ignored me
George from Williamson Insurance Service
Our organization used another remote assistance tool for a few years until the cost of said tool just became too much to justify. On the recommendation of a colleague, we completed a trial of Splashtop and found that it worked very well for our organization size. If you need to support a user by connecting to their desktop, this performs the task very well. Desktop connection is quite seamless with very little to no latency issues. Connecting to a dual monitor station requires you to manually change between screens but you get used to this very quickly. Their mobile app is very convenient for the IT professional on the go. Simply place the app on your tablet and you can be supporting your users from practically anywhere. It would be nice for them to introduce a feature where you can reboot a machine from the computer list without having to log into the machine. Overall, if you are looking for a reliable and cost effective way to remotely assist your users or clients, Splashtop is a very viable solution.