I had to contact support multiple times to trouble shoot why the software wasn’t working with my surface pro. They cater more to Apple products.

Occasionally I have trouble with the remote printing function.

My users, as well as myself, enjoy the simplicity and ease of use of this software and how it gets out of the way and allows us to concentrate on our workflow.

I love it because I can wander the classroom, keep a better eye on what my students are doing while going over the notes. My classroom management has improved and the student engagement has improved.

Easy to purchase, easy to deploy, easy to use, great price.

I've been very happy to find such a good tool at a reasonable price.

It is lower cost than other leading similar software, and the support is excellent.

Overall, I've been extremely happy with Splashtop Business Access. It is well worth the minimal fee for the time it has saved me and the convenience it has provided.

My experience has been great. Was having speed issues at first, call customer service and they weren't as helpful as I would have liked.

Installation was quick and easy and the program is super simple to navigate.

Ability to access multiple computers is great. Customer support very accessible.

So far, I have not had any experience that I would say was a negative experience.

It can be a little confusing to install at first but, do one and after thats, it's a breeze.

This software is very easy to use. You just send an invite out to the computer you want to remote into, they click on the link and that is pretty much it.

Some of the directions in the beginning were a little confusing regarding whether it was referring to the host or the outsider we wanted to give access to.

Splashtop can be choppy which can be frustrating if you were to use it all the time.

I also like the resolution when connecting and ability to switch the remote monitors as needed.

Copy and paste feature between screens is fantastic. Every update is a major step forward and keeps getting better.

Seamless integration and use - it is as if I am sitting at workstation at the office. Two monitor setup works great.

The only major downside is that, by default, when connected remotely, Splashtop allows for simultaneous mouse control between the admin and site user.

Easy to deploy, low resources comsuption, low bandwidth, easy for no technical users and most important quality for not expensive software solution.

Splashtop is extremely simple to set up and use. It's been extremely reliable so far in terms of connection speed and quality and is superb for the price.

Very easy to use with a simple interface. When the user is ready for remote support, just a few click/tap away and an agent can rapidly see the user's screen and help them out.

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch.

This software has made me very proactive and my customers love my response times. They do not have to wait for me to come onsite.

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.

There is a lag when connecting, can take a few moments. Takes a few steps to let in the tech.

This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors.

Ease of use for our company and our customers.

I don't like how expensive this program is. It should be cheaper to help fix problems and error on my computer.

The software is easy to use and website integration for customer use.

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

My experience is good because the application works fine.

Easy to guide a customer to to a remote session. Nice features in order to assist the slient.

I love being able to easily and quickly log into other computers. I also love unattended access, so my clients don't always have to go to the website and give me a number to connect.

Fixme.it is quick and easy for both me and my clients.

Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

I liked this tool, easy to handle, convenient as it is recommended by the IT service personal.

It is easy to use, the file transfer feature is the best I have experienced. It has unattended access, its easy for the clients to connect to without issues.

Overall, I have had a very good experience with Fixme.it, it works great and does everything I need it to do on PC's.

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

US Dollar

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-cases. Splashtop is ISO 27001 certified, SOC 2 and GDPR compliant.

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Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.

Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.

Pricing: Starts at $5/month.

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Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.

Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.

Pricing: Starts at $17/month.
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Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.

Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.

Pricing: Starts at $40/month.
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Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.

Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Pricing: Contact us for Splashtop Enterprise pricing.

LongDescription

File Management

User Management

Access Controls/Permissions

Activity Tracking

Remote Printing

SSL Security

Secure Login

Communication Management

Screen Recording

Print Management

Collaboration Tools

Data Import/Export

File Transfer

Remote Monitoring & Management

Screen Sharing

Mobile Access

Two-Factor Authentication

Role-Based Permissions

Alerts/Notifications

Authentication

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Monitoring

Remote Access/Control

Employee Activity Monitoring

Summary Reports

Multiple Monitor Access

Drag & Drop

Remote Support

Secure Data Storage

Multiple User Accounts

Live Chat

Real-Time Monitoring

Event Logs

Configuration Management

Real-Time Updates

Dashboard

Single Sign On

Real-Time Notifications

Reporting & Statistics

Customizable Branding

Third-Party Integrations

Maintenance Scheduling

Task Management

Inventory Management

Security Tools

Anti Virus

Remote Update/Installation

Activity Dashboard

Support Ticket Management

Two-Way Audio & Video

Session Recording

Unattended Access

File Sharing

Troubleshooting

Session Transfer

IT Reporting

$5.00 per month for Business Access Solo (billed annually at $60/year)
$8.25 per user, per month for Business Access Pro (billed annually at $99/user/year)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Splashtop

Webinars

Documentation

Videos

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.


FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.


FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.


Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.


The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.



Whiteboard

Customizable Reports

Compliance Management

Reporting/Analytics

Windows 7

Windows 8

Windows 10

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

Splashtop vs FixMe.IT

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