It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.

The quantity and quality of data that SysTrack collects has got to be the best I have seen.

The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change.

This is made even worse when you have an already overstretched IT ops team.

The improvements can then be measured to ensure it improves the end -user experience.

The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.

The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives.

The loss of the export functionality following an upgrade to the client.

There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract.

We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.

The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

The amount of data collected is not always easily understood and does require some time to understand.

Used in the right way, this product can assist you in delivering proactive and intelligent customer service.

Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.

The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources.

Excellent end user experienced focused monitoring.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segments to create individual personas, enabling them to track and manage the distribution of hardware, software, services and resources accordingly. 


SysTrack allows enterprises to identify existing application versions or licenses and gain visibility into various key health metrics such as protocol traffic, system resource analysis, integrated fault and event tracking and back-end server analysis. Managers can use the dashboard to troubleshoot issues, resolve service tickets and gain an overview of user experience or trends via actionable analytics. Additionally, it lets users monitor system up/down-time in accordance with service-level agreements (SLAs).


Pricing is available on request and support is extended via live chat and other online measures.



LongDescription

Access Controls/Permissions

Contract/License Management

License Management

Event Logs

Self Service Portal

Server Monitoring

Capacity Management

Compliance Management

Real Time Notifications

Ticket Management

Asset Tracking

Alerts/Notifications

Data Visualization

Service Level Agreement (SLA) Management

Dashboard

Patch Management

IT Reporting

Monitoring

Remote Access/Control

Issue Auditing

Third Party Integrations

Inventory Management

Support Ticket Management

Data Aggregation

IT Monitoring

User Management

Customizable Reports

Activity Tracking

IT Asset Management

Real Time Monitoring

Policy Management

Real-time Alerts

Collaboration Tools

Remote Monitoring & Management

Audit Trail

Uptime Reporting

Configurable Workflow

Cost Tracking

Dashboard Creation

Inventory Tracking

Real Time Data

Maintenance Management

Diagnostic Tools

Configuration Management

Support Ticket Tracking

Workflow Management

Real Time Updates

Activity Dashboard

Reporting & Statistics

Network Monitoring

Root Cause Analysis

Audit Management

Alerts / Escalation

Real Time Reporting

Asset Lifecycle Management

Reporting/Analytics

Employee Activity Monitoring

Incident Management

Summary Reports

IT Asset Tracking

Remote Support

Performance Monitoring

For MSPs

Multiple User Accounts

Maintenance Scheduling

Phone Support

24/7 (Live Rep)

201-500

501-1000

1000+

SysTrack

Webinars

Documentation

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Whiteboard

Split/Multi-Screen

Call Transfer

Audience Analytics

Online Voice Transmission

Surveys & Feedback

Softphone

Status Tracking

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Meeting Notes

Document Storage

On-Demand Webinars

Screen Capture

Session Recording

Activity/News Feed

Video Chat

Video Management

Progress Tracking

Real-Time Monitoring

Task Scheduling

SSL Security

Real Time Editing

Electronic Signature

Multistreaming

IVR/Voice Recognition

Single Sign On

Secure Login

Automatic Call Distribution

Voice Mail

Project Management

Task Planning

Auto-Dialer

Projections

Communication Management

Brainstorming

Call Recording

Interactive Content

Registration Management

Live Streaming Production

Screen Recording

Social Media Streaming

Remote Update/Installation

Calendar Management

Agenda Management

Automated Routing

Assignment Management

On-Demand Recording

Targeted/Locked Screen Sharing

Call Center Management

Call Disposition

Template Management

Presentation Streaming

Private Chat

Scheduling

Call List Management

File Transfer

Call Routing

Action Item Tracking

Call Queues

Recording

Contact Management

Availability Indicator

Version Control

Audio Calls

Content Management

Forum / Discussion Board

HD Audio/Video

Project Time Tracking

Screen Sharing

User Profiles

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

SysTrack vs Webex

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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