The linkable review funnel page is excellent, and better than any other resource I have looked into.

The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.

Great Customer Service, CSR did a quick training for me and explain what work the best in the market. Explain more about SW Capabilities.

However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price.

A great tool to share with clients. Entering review requests is simple and efficient.

LOVE it only would change a few things as outlined above.

My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed.

Fantastic Customer Experience - Easy Deployment and Integration.

Ease of use and setup time, plus having a plugin.

The dashboard is user friendly. The report feature is clear and precise.

From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Us  has provided me the opportunity to work from home. The dashboard and software are user friendly.

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way.

I also love the hootsuite integration. GREAT customer service, too.

Terrible App Considering the Available Technology.

Each one was answered quickly and completely. Nice to know there is a company with great customer service that is there when you WANT it.

But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience.

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable.

Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products.

Great resource for agencies committed to helping small businesses with online visibility.

Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business.

No deeplinking support for native mobile apps. Breaks all the time causing angry clients.

The people are all very friendly and do the best they can to help. I just wish that they'd had more support for clients in different time zones.

Best software and customer service out there. Very excited to be working with such a great team to help everybody play on an even playing field.

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

The software is super easy to use and our customers are responding favorably.

All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

I've had a great experience with Grade.us, both for my business and for my clients. I use it exclusively for online reputation management and find it very easy to use, affordable and effective.

Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

I love the layout and user friendliness of the platform. The best hands down for my clients.

The training and step-by-step guidance is outstanding. I'm very impressed with the level of professionalism of both the company and the software.

So no one had to feel uncomfortable about getting reviews.

Great company - All functionalities one could need for their reputation marketing.

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Thank you so much to Sign Post for giving us this amazing opportunity.

Grateful to them for their skill set and their ability to keep more customers finding me.

Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback.

It was pretty easy to use and that is just about it. I do like that it takes the email address out of your email and adds it into Mia.

I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature.

Informative and easy to use. Always on time with the sending of material.

Automated review system  was good and saved me from having to follow up with customers.

I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff.

It was waste of money and time. They don’t understand the home inspection business.

You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

The customer support reps have been very gracious and helpful.

The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers.

I have to say, Signpost has become a priceless employee at our company and one of our greatest investments. We continually recommend them to our clients who also own small businesses.

I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too.

Very positive, very responsive and conscientious about the quality of their work and customer support.

We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.

It would send out spam under my name to everyone who send me a email.

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

US Dollar

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.



LongDescription

Multi-Channel Campaigns

SMS Messaging

Sentiment Analysis

Review Generation

Data Import/Export

Multi-Location

Review Notification

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Complaint Monitoring

Social Media Integration

Review Monitoring

Reporting & Statistics

Reminders

Response Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Widgets

Monitoring

Feedback Management

Negative Feedback Management

Campaign Management

Review Sharing

Mac OS

Web browser (OS agnostic)

Windows 8

Solo Plan: For single location business owners and marketers starting to invest in their online reputation management. Starting at $110/month (includes 1 seat).

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60/month).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40/month).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25/month).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Grade.us

Live Online

Webinars

Documentation

Videos

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.


The software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.


Signpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.



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