The software is broad and we liked how easily it integrated with our EMR, which is not an easy one.

Software is easy to use. The monthly reports work out great for review.

Sometimes if you had a poor interaction with someone, it can be clunky to find people in the system and block them from receiving a review.

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews.

These guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses.

I am typically skeptical of software solutions that promise amazing results during their sales pitch.

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

It works, is inexpensive and so many other benefits.

I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider.

We were really pleased that social clime worked with  us to integrate into Service Titan. This has been a life saver.

Lack of integration with our version of the EHR (hosted and unable to add software to server)  Its kind of an us problem.

We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform.

It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Innovative and ever-evolving solutions for reveiws and patient centered data.

I found a couple of Google reviews missing on the reporting feature.

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system.

I have been pleased with every aspect of SocialClimb.

SocialClimb has helped us improve our social presence a great deal.

I have never heard of this before. Either he needs to update the app or he is doing something wrong.

Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well.

Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.

I don't use it half to its advantage and I think it's because I don't hear from the organization that often. I usually don't have a problem with this but maybe I could a  tiny drop more follow up.

However, the Social Climb team has worked hard to update the product and add new functionality.

Overall, the time savings is 100% worth the investment. I used to manage the Google for Business profile for one doc at one clinic.

Our SocialClimb experience has been great and we hope to continue the relationship.

An effective and versital tool that allows for meaningful feedback.

This easy to use software is wonderful to keep on top of our Social Media Reviews.

SENSITIVE CONTENT] is very good and responsible.

REAL results and outstanding customer support.

The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly.

At this time no negative reviews. I am not as familiar with the software as some.

The best social media management tool out there.

Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Very positive experience. An easy-to-use platform that has delivered tremendous results for us and a helpful, smart support team.

Hard to print and sort by installer. Source can be confusing or misleading.

Great product, great response and it has improved our communication with our guest dramatically.

Clients agree that it is useful, and the cost is easily justified with how it contributes to sales.

The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media.

We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed.

All thanks to this platform. It has been very useful to me, as a freelancer.

Although there are others trustpilot has won the land grab. The ease to send in bulk is great, the admin and analytics are also good.

It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.

I loved using this both as a reviewer and from the company side. It's a great resource for finding out more about companies.

Trustpilot has definitely helped our business showcase how much our customers love our products. It was easy to implement, their platform is very easy to use, and their staff is knowledgeable.

Pros: What did you like most about this software. I like how easy it is for me to log in and see what reviews to be.

Fairly good service, but difficult to work with their customer support.

The simplicity of this website is unique, and great for everyone. When searching, you can see reviews in a blink of an eye, which can help you decide quickly if a product will fit your needs.

Very happy with the ease of use and customer service.

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Trustpilot makes it very straightforward to find the business you want to review. It's a great and impressive service.

The platform is an excellent option if your are looking to enrich your customers experience and/or start building a better business through customer feedback.

The experience with trustpilot is more than positive, being the most widespread it is also the one that manages to guarantee the quality and truthfulness of the reviews.

US Dollar

SocialClimb helps healthcare organizations grow by understanding the impact of their marketing tactics so they can put their marketing dollars where they will perform most efficiently. Today’s healthcare marketing includes improving online reputation, getting in front of potential patients searching for care, and building an online presence to be top-of-mind when someone nearby needs healthcare. 

SocialClimb’s HIPAA-compliant platform integrates with most healthcare PM/EHR systems, and that means that growing their business—from sending review requests to receiving individual physician reports on the data—is completely automated. Deep integration allows healthcare marketers to track calls to show which marketing sources lead to an appointment for a new patient. The platform can also track costs so medical practices have an accurate picture of the cost per call, the cost per appointment, and the cost for each new patient by lead source. The platform also allows healthcare organizations to track calls from their website so they can understand how it’s contributing to growth. 


LongDescription

Surveys & Feedback

SEO Management

SMS Messaging

Real-Time Monitoring

Sentiment Analysis

Review Generation

Social Media Monitoring

Survey/Poll Management

Real-Time Notifications

Email Reminders

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Response Management

Keyword Tracking

Ratings/Reviews

Monitoring

Feedback Management

Purchasing & Receiving

Third-Party Integrations

Campaign Management

Data Visualization

Commenting/Notes

Real-Time Analytics

Engagement Tracking

A/B Testing

Customizable Reports

Activity Tracking

Multi-Channel Campaigns

Brand Tracking

Campaign Tracking

Complaint Management

Natural Language Processing

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Multi-Location

For Healthcare

Customer Experience Management

Review Notification

Content Management

Review Badge Management

Real-Time Data

Performance Metrics

Social Media Integration

AI/Machine Learning

Website Integration

Predictive Analytics

Reminders

Chat/Messaging

Customizable Templates

Conversion Tracking

Dashboard

Multi-Language

Customizable Branding

Reporting/Analytics

Social Sharing

Review Request

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Negative Feedback Management

Search/Filter

Review Display

Review Sharing

Business Rules Management

Data Discovery

Web browser (OS agnostic)

Contact SocialClimb for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SocialClimb

In Person

Live Online

Webinars

Documentation

Videos

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days.

Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. 

Trustpilot lets businesses earn Google Seller Ratings, insert review ratings in organic search and share customer reviews across social media platforms. It is available on annual subscriptions and support is extended via FAQs, email, community forum and other online measures.

Knowledge Management

Complaint Monitoring

Community Management

Text Analysis

Text Fields

Anonymous Feedback

Mobile Survey

Multi-Channel Data Collection

Real Time Reporting

Tagging

Customer Database

Free: $0 per month

Standard: $225 per month

Growth: $600 per month

Scale: $900 per month

Enterprise: Contact Vendor for pricing.

SocialClimb vs Trustpilot

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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