ACCEO Smart Vendor

RATING:

4.3

(32)

About ACCEO Smart Vendor

ACCEO Smart Vendor POS and Retail Management system is a robust and feature-rich solution for Canadian retailers. Our solutions are vertically tailored and designed to accelerate growth for a variety of retailers, including gift stores, pet stores, homeware and décor stores, fashion stores, garden centers, health food stores, and more. Key features include inventory management, reporting, omnichannel, mobile POS, integrated payment, loyalty programs, customer tracking, and many more

ACCEO Smart Vendor Pricing

Includes POS, inventory tracking, customer tracking, reporting, and barcode label printing. Multi-store solutions are also available. Contact ACCEO Smart Vendor for more information.

Starting price: 

CA$4,500.00 one time

Free trial: 

Not Available

Free version: 

Not Available

Experience the difference with Smart Vendor progressive WebApp
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ACCEO Smart Vendor Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for ACCEO Smart Vendor

1 - 5 of 32 Reviews

Tamara

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Easy to use with great customer support

Very good. The customer support is fantastic, they are responsive, polite, and easy to communicate with

PROS

The initial training sessions were invaluable in providing comprehensive detailed support for getting started. The ease of use is greatly appreciated

CONS

The inability of the search function to find related items. For example, if you are looking for strawberries, it will display "strawberries," but not "giant strawberries" or "organic strawberries" as it only searches in alphabetic order

Reason for choosing ACCEO Smart Vendor

They were not supported, too expensive and there were inconsistencies that I felt would raise problems later on.

Reasons for switching to ACCEO Smart Vendor

Technical issues, glitches in the system, poor customer support and it wasnt meering my needs. Not enough options for inventory management

Vendor Response

Thank you, Tamara, for your review of ACCEO Smart Vendor. We're glad you found the initial training sessions invaluable and appreciate the ease of use. Your feedback on the search function is noted, and we apologize for any inconvenience this may have caused. We're delighted you find our customer support responsive and helpful. Additionally, we're pleased to inform you that our new software releases have significantly improved the system's stability and resolved many bugs. Thank you for choosing ACCEO Smart Vendor!

Replied July 2024

Kristy

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

More user friendly

We like this system with all its little quirks. Once you know how to use it with all the keyboard commands, you will love it. From a new employee standpoint, they like that you have the keyboard commands on the screen. All I have to say is look at the bottom of the screen. It's very overwhelming but gets easier the more you use it.

PROS

We were looking for an easy-to-use program that everyone would understand and be able to problem solve on their own.

CONS

Debit machine restarting procedure. When we first got the system debit restart was quick and easy. One step. But now since we had to change and do programming updates, restating is now 10-15mins process. But with 4-5 steps. My staff still have a hard time figuring it out. When I am on vacation, this is normally when it goes down and won't restart. I have made a step-by-step guide for my staff on how to restart but sometimes it will not. I have had them call in but usually happens after hour and you guys are closed. So, they have to wait for the emergency call back to come in. The other thing I don't like it doesn't build your Purchase orders. But its not a deal breaker.

Reason for choosing ACCEO Smart Vendor

We had Armagh POS before. Not in the list but yes, we switched products.POS was over 10–12-year-old (I think) New [sensitive content hidden] wanted a better user-friendly system.

Reasons for switching to ACCEO Smart Vendor

System was getting too old. New [sensitive content hidden] wanted a more user-friendly system. It was a good machine just too many steps to do thru the day. Leave one screen to go and do something, back to another screen etc..

Vendor Response

Thank you, Kristy, for your detailed review of ACCEO Smart Vendor. We're glad you find the system user-friendly and helpful for your staff. We apologize for the inconvenience with the debit machine restarting procedure and appreciate your patience as we work on improving this. Your positive feedback on the keyboard commands and overall ease of use is encouraging. We're committed to continuous improvement and support. Thank you for choosing ACCEO Smart Vendor!

Replied July 2024

SARITA

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2024

ACCEO Smart Vendor can be improved.

Overall Experience is good. But smart vendor can be improved, and it can be more user friendly.

PROS

Sales register is easy to operate. Report Generator is beneficial.

CONS

1. Store Transfer can be improved and there should be option to delete store transfer after issuing because sometimes we cancelled store transfers. 2. In stock details there should be two Cloums to enter product price because sometimes we receive item on discount so that it will be easy to keep a track if its discounted item we can sell on good discount. 3. Printers that provided with the smart vendor should be high quality and supported colored and big size labels.

Vendor Response

Thank you, Sarita, for your detailed review of ACCEO Smart Vendor. We appreciate your constructive feedback on store transfers, product pricing, and printer quality. We're pleased to inform you that we have made several improvements to our system and are continuously working to enhance user experience. For further discussion on how we can better meet your needs, please contact us at SmartVendor.CustomerSuccess@acceo.com. Thank you for choosing ACCEO Smart Vendor!

Replied July 2024

Samantha

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

A POS System that is worth while

I have used this program for over 15 years, and throughout the years they have been continuously improving upon the overall running of the program. I love when they add extra features and change things up every now and then. Without this system I don't think we would have survived COVID! The online integration was the best and saved us!

PROS

I love the ease that the program provides. It is easy to use and user friendly. We have staff that range in age from 18-80, so the system needed to be able to accommodate that, and it does and more!

CONS

There are some more features i would love to have, but understandable that not everyone would need them.

Reason for choosing ACCEO Smart Vendor

The alternative product at the time was absolutely horrible. I had downloaded a free trial of the competitors software and it crashed out the computer so bad, that i actually had to replace the computer. At the time they said that there was nothing they could do then ghosted me. Smartvendor has always been easy to reach and answer all questions that i have with patience and care.

Vendor Response

Thank you, Samantha, for your glowing review of ACCEO Smart Vendor. We're thrilled that you find the system easy to use and suitable for your diverse staff. We appreciate your loyalty over the past 15 years and your recognition of our continuous improvements and online integration, especially during challenging times like COVID-19. Your feedback on additional features is noted and valued. We're committed to providing a reliable and responsive service. Thank you for choosing and trusting ACCEO Smart Vendor!

Replied July 2024

Stacey

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

ACCEO Smart Vendor Review

Overall, we have had a positive experience using the POS system and a good working relationship with the Smart Vendor team and we are happy thus far. The tech support team however is what makes using the POS System easier and less stressful. When there are issues, and we do get them, they are instrumental in keeping the system working and eliminating our frustrations when we encounter issues.

PROS

I am happy with the functions we use and the possibility to add more features we feel are necessary for the day to day functions of our business. The Tech support team has always been outstanding in assisting us at any given time which leaves us very comfortable in our day to day operations

CONS

The customized reporting is not user friendly and therefore we don't use the function. User friendly would enable us to do so. The Smart Vendor, Octopus is at times not user friendly when operating our online site. Not being able to use smart vendor alone to publish to our site creates more work and becomes very time consuming.

Vendor Response

Thank you, Stacey, for your detailed review of ACCEO Smart Vendor. We're pleased to hear that you are happy with the functions and the ability to add necessary features, and that our tech support team has been outstanding in assisting you. We apologize for any issues you've encountered with customized reporting and the online site functionality. Your feedback is valuable, and we are continuously working to improve our system. For any further assistance, please contact us at SmartVendor.CustomerSuccess@acceo.com. Thank you for your continued support!

Replied July 2024