Bepoz Software

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About Bepoz

Bepoz is an on premise or cloud-based point-of-sale (POS) solution designed for food-service and retail and businesses of all sizes. The product caters to both single as well as multi-location retail. It offers inventory control, cash control, customer loyalty and rewards, marketing, customer communication, online ordering, ecommerce integration, mobile apps and enterprise reporting within a suite. The Bepoz system offers PCI compliance for payment processing. The restaurant POS functionality enables users to manage online reservations, tables, remote orders and orders to the kitchen, bar printer and video screen. Users can engage with customers via automatic product promotions, customer loyalty programs, email and SMS features. The program’s reporting and analysis mo...

Bepoz Pricing

Bepoz Point of Sale software

Starting price: 

$71.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Bepoz User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

3

Functionality

3.5

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Fred

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Outstanding Technical Support

Pros

I have found the technical support to be outstanding. The response time, knowledge and especially their patience is appreciated.

Cons

There is a learning curve but the support team makes this very easy.

Response from Bepoz

Thanks Fred. We hope you have a great season this year at Sugar Lake Lodge.

Replied March 2021

Kevin

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Great package that meets all the needs of busy hospitality business's that are keen to be innovative

Pros

The product works well and the customer support is next to none

Cons

I don't have any problems at all the product and backup does exactly what it is supposed to do

Wendy

Company size: 501-1,000 employees

Industry: Education Management

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

February 2021

Make Sure You Know What You Are Getting!

We were promised a lot of things could be done with this software and it wasn't until we got into actually using it that we realized they couldn't be done. I would recommend a trial basis first before you commit!!

Pros

The tills themselves are very user friendly and can be customized.

Cons

The reports that we have been using, both customized and standard, take a lot of time to set up and most of them are not useful for our business. Because the system originated in Australia, the terms used are not what we are familiar with. There are so many categories of what can be pulled for reports that it is so overwhelming. We have spent a lot of time and money on understanding reports and using them.

Reasons for switching to Bepoz

We had an older version that was no longer being supported. We wanted a system that could monitor more than one store at a time.

Response from Bepoz

Wendy, we strive to make sure we match features in our software to the expectations of our clients. We work hard at this and hate that this didn't happen completely in your case. Although we know we brought many significant improvements to your business, we do agree that there were a couple things that you expected the software to that it could not but disagree that those were promised functions of the software. They were also not things that are commonly asked for by other customers. Regardless of our disagreement, we have continued to work to resolve every possible issue and have been able to resolve most of the outstanding issues at no additional cost as a sign of goodwill. We hope you agree that Bepoz reporting is one of the most powerful reporting tools anywhere. That power does require some learning for some customers who have specific needs, but it is worth it as the results can be amazing. We look forward to a long and prosperous relationship between our organizations.

Replied March 2021

Michael

Company size: 11-50 employees

Industry: Entertainment

Time used: Less than 12 months

4

Ease-of-use

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

May 2017

Great product - absolute worst service proposition imaginable

If the service was better, I would recommend. I simply cant because of the numerous terrible experiences I have had.

Pros

The product itself is great. If anything the capabilities are too great. Very easy for staff to use. back office is a little more challenging.

Cons

Bepoz has the worst service proposition I have ever experienced. A 3 day initial training is all they offer which isn't nearly enough to properly utilise this system. Every time we need to contact them for an adjustment to be made, a tech is NEVER available.

Response from Bepoz

Dear Michael, we like to clarify that your review relates to a former dealer of Bepoz in Queensland, Australia. Since you have placed your review in 2017 we have disengaged dealers. In order to improve service Bepoz is now providing services directly to customers in all of Australia and other countries as well. Our training is designed proportionate to the level of features activated in Bepoz and spans over several days, with follow ups and additional training provided where required. It is of utmost importance to us that our user understand Bepoz so they can utilize its functions to its full potential. With this in mind, we have also established an online learning portal for all Bepoz users, and have an extensive support team, with 24/7 phone support, ensuring availability to all levels of support matters. Please reach out to us, we would be pleased to give you an experience with Bepoz Australia directly.

Replied March 2021

Garth

Company size: 51-200 employees

Industry: Restaurants

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2018

Terrible Service

Ordered a new Kitchen printer smoked as soon it was plugged in been waiting 3 weeks for a reply

Pros

POS is easy to use. Has lots of functions. looks ok. Hard to find to say positive things which this site requires

Cons

There is no service ever available. They may or may not call you back at a time that suits them not you!!

Response from Bepoz

Thanks Garth for sharing your experience. We always aim to deliver a great experience, and we are gutted that we have not met your expectations in 2018. Whilst I can say that feedback received is generally very positive in regards to the Bepoz software as well as the support, I like to advise that since your review was published, Bepoz has constantly implemented new improvements to our software and services. Our support team is the core of our operation and available 24/7 by phone, we offer intensive onboarding and introductions and each customer is assigned an Account Manager whom they can always reach out to should they experience dissatisfaction of any kind. With all of that said please reach out in person, we would appreciate you giving us a second chance to prove to you our standards.

Replied March 2021

Showing 5 reviews