Carbonara
About Carbonara
Carbonara Pricing
FREE! Carbonara app has no monthly fee, no commission fee or any other fees. All our features are free to use for all restaurants and cafes and will stay that way.
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Carbonara
1 - 5 of 35 Reviews
Stuart
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Helpful to new business and a stride above other competitors
100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels! Congratulations carbonara on a super piece or hospitality software
PROSIt's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.
CONSThere is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise
Reason for choosing Carbonara
Pricing mainly. Other companies are expensive for start up companies, the free software allowed us to trial a booking system before committing to a contract, however it proved that great that we won't move from carbonara.
Vendor Response
Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better! Best, Francesca Customer Success
Replied July 2021
Gina
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Carbonara
Excellent - [SENSITIVE CONTENT] the BEST
PROSUser & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists
CONSWould like to be able to secure reservations with a guest credit card
Reason for choosing Carbonara
Because we’re a small new restaurant & they added expense from other reservation systems doesn’t make sense for us - with only 49 reservable seats
Vendor Response
Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!
Replied March 2022
Julie
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2021
Julie’s Kopitiam
I do love this app! It’s made life so much easier for us. Friendly service
PROSIt’s so user friendly and it’s made our booking system so much easier
CONSInability to merge tables together yet. And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.
Vendor Response
Hi Julie, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better. Thank you for your trust from the whole Carbonara team!
Replied September 2021
Oliver
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Really Good Booking system
The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions.
PROSWe like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions.
CONSWe have made our suggestions about improvements, these have been taken on board and developed into further updates of the app
Reason for choosing Carbonara
We liked the enthusiasm that the team had towards the product and felt we would like to join their journey to make carbonara the best booking system with a zero cost attached.
Vendor Response
Hi Oliver, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best, Binh Le Customer Success
Replied July 2021
Jeff
Restaurants, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great (FREE!) Waitlist and Reservations Management for Restaurants
It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.
PROSTraining was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly
CONSThere isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do
Reason for choosing Carbonara
We looked at several alternatives, each of which had subscription fees. We were a little nervous to try the free option, thinking that surely it couldn't work as well as the others or there would be some catch, but we have been overwhelmingly impressed. While it's feature set it relatively simple, it does everything it promises and everything we need it to.
Vendor Response
Hi Jeff, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!
Replied March 2022
