About Carbonara

Carbonara App is a free digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables. Make smart use of your time and greet diners with a free waitlist/reservations app. Wherever you are, lighten customer wait times with an app that gives restaurateurs and managers full control over their guest lists. Created simultaneously for restaurants, cafés, and bars, our app offers an approachable set of features: a digital waitlist to manage virtual queues; an online booking service to schedule reservations, and most recently, an innovative pre-ordering system to allow customers to buy beverages or order food before being seated. All of Carbonara App’s features are completely free and co...

Carbonara Pricing

FREE! We decided to support restaurant businesses through this tough time

Free trial: 

Available

Free version: 

Available

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App For Restaurants: Waitlist and Online Reservation System

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Carbonara User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

5

Showing 1 - 5 of 19 reviews

Kristo

Verified reviewer

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Assolutamente fondamentale

Le prenotazioni sono diventate molto più semplici e non commettiamo più errori. Anche i clienti sono contenti di ricevere i SMS di notifica.

Pros

L'app Carbonara è stata una delle scelte migliore che abbiamo compiuto. La usiamo giornalmente e non possiamo più farne a meno. Molto facile da utilizzare ed un assistenza velocissima.

Cons

Dovrebbero implementare l'accesso di diversi tipi di account, come amministratore e account normali.

Response from Carbonara

Ciao Kristo, grazie mille per aver trovato il tempo di scriverci questa bella recensione. Ci fa sempre piacere leggere le opinioni soddisfatte dei nostri clienti, lavoriamo costantemente per fornirvi il miglior servizio che vi possa aiutare ad essere sempre organizzati al meglio. Abbiamo delle grandi novita per il futuro, e siamo impazienti di rendere la vostra esperienza ancora migliore. Cordiali saluti, Francesca Customer Success

Replied July 2021

Laura

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

La mejor app de gestión de reservas para hostelería

Es muy fácil comunicarse con los gestores de la app, a través de correo electrónico, ofrecen su ayuda pars cualquier duda. Es muy fácil de usar tanto para el empresario como para el cliente y tiene muy poco margen de error.

Pros

App muy fácil de usar, funciones claras y cómodas y gestionada por un gran equipo de profesionales siempre atentos por ayudar a los usuarios de la app. Funciona a la perfección.

Cons

De momento, cumple con todos los criterios necesarios para ser la mejor app para gestión de reservas para restaurantes. No he echado en falta ninguna función.

Reasons for choosing Carbonara

Por la cercanía que transmiten, por las facilidades que aportan para gestionar de forma personalizada desde tu perfil de usuario la gestión de reservas del restaurante y por la comodidad que aporta la app.

Response from Carbonara

Hola Laura, muchas gracias por esta fantastica rese?a en nombre de todo el equipo de Carbonara. Nos alegramos mucho de que nuestra aplicacion haya sido tan util para tu restaurante, siempre es un gran placer leer comentarios tan positivos. Trabajamos constantemente para mejorar la experiencia del restaurante y tu estimulo es muy importante para nosotros. Gracias de nuevo, esperamos hacer que tu experiencia sea aun mejor. Cordialmente, Francesca Customer Success

Replied July 2021

Julie

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

September 2021

Julie’s Kopitiam

I do love this app! It’s made life so much easier for us. Friendly service

Pros

It’s so user friendly and it’s made our booking system so much easier

Cons

Inability to merge tables together yet. And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.

Response from Carbonara

Hi Julie, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better. Thank you for your trust from the whole Carbonara team!

Replied September 2021

Stuart

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Helpful to new business and a stride above other competitors

100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels! Congratulations carbonara on a super piece or hospitality software

Pros

It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.

Cons

There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise

Reasons for choosing Carbonara

Pricing mainly. Other companies are expensive for start up companies, the free software allowed us to trial a booking system before committing to a contract, however it proved that great that we won't move from carbonara.

Response from Carbonara

Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better! Best, Francesca Customer Success

Replied July 2021

Marco

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

agenda elettronica ottimo prodotto

Buona, ma con una possibilità di crescita da farla diventare ottima in futuro. Bravi

Pros

sono rimasto molto colpito del buon funzionamento del software dato che è completamente gratis, non me lo aspettavo cosi di buona qualità. un gran bel lavoro complimenti.

Cons

funzionalità mancanti secondo il mio punto di vista sono: possibilità di stampa le prenotazioni giornaliere in cartaceo. possibilità di cancellare definitamente le prenotazioni annullate.

Reasons for choosing Carbonara

facile, intuitivo, condivisibile con tutti gli operatori .

Response from Carbonara

Ciao Marco, grazie mille per la bella recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalita nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro. Grazie per la fiducia a nome di tutto il team di Carbonara!

Replied September 2021

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