Stratus Retail Software


 

Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart, etc) and ongoing digital marketing. It also offers tools for management of cross-channel pricing, promotions, gift cards, inventory and fulfillment.  

Users can import vendor catalogs, automatically create purchase orders based on min/max levels in the system, show real-time inventory levels on e-commerce sites and automate drop shipping from vendors direct to customers.

Stratus Retail offers tools to manage order fulfillment, whether clients are fulfilling orders from individual stores, one central warehouse, off-load fulfillment to vendors or third parties such as Amazon.

Celerant also offers digital marketing services such as SEO and personalized email automation. Celerant offers its full-service digital marketing team who handles everything from concept to delivery, or retailers can use their own in-house marketing teams.

 

Stratus Retail - Multiple device capabilities
 
  • Stratus Retail - Multiple device capabilities
    Multiple device capabilities
  • Stratus Retail - Homescreen
    Homescreen
  • Stratus Retail - Point of sale
    Point of sale
  • Stratus Retail - Payments
    Payments
  • Stratus Retail - Mobile e-commerce
    Mobile e-commerce
  • Stratus Retail - Web store integration
    Web store integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

26 Reviews of Stratus Retail

 

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Software Advice Reviews (23)
More Reviews (3)

Showing 1-20 of 23

David from Mast General Store, Inc.
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Continued and constant innovation.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Celerant continues to innovate their solutions to meet the needs of their clients. Being able to drive our brick-and-mortar and on-line channels using the same platform is a huge advantage!

Cons

I wish the Open to Buy module was completed. The structure is there, and we're able to pull accurate data from the database, but the front-end still needs refining. It will be an excellent product when it's completed!

Review Source
 
 

Jerry from Extreme Reloading
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Overpriced | Horrible Support | Lots of Bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had the system for almost 3 years from 2014-2017. As a small 3-6 employee store I would not recommend this at all. Even for larger stores I think there has to be better options. I thought going in that it would make my life easy but I was proven wrong. We had open support tickets day one and I don't know if I can honestly say we went a day without having at least one open ticket until the day I moved away from the system and just took the loss as the largest learning experience I have had in 5 years of being in business. At the time it appeared to be the only real option for my needs. The only reason I was able to even afford it was due to them allowing me to make payments. I wish they wouldn't have offered me that option. With them still owing me a module for the website and another for a mod I had to prepay for to get the pricing I did, I walked away and took the loss. When fighting with them for it I just gave up, made the move to a much smaller system that didn't have all the "features" and I have not been happier. If you can't afford for their support look elsewhere. Don't bother trying to contact higher management to try to get things resolved. It won't happen! I couldn't even get the CEO to return an email with a very detailed info. Their contract is very one sided so a lawsuit for non performance wasn't even possible. The list could just go on and on.

Pros

Great Sales Team, Lots of features for a VERY large company. Streamlines operations between the website, the POS system and inventory. Inter-store transfers, Integrated A&D Book

Cons

Everything is an add-on, Lots of bugs, tech support reps as a whole are very inexperienced with actually fixing the issues presented. Complex issues could take months. It is a very overpriced system. Extreme expensive support that is basically mandatory due to all the problems you will have. Adding stuff to their website is very time consuming with lots of steps.

Review Source
 
 

Rebecca from Buffalo Exchange
Specialty: Apparel & fashion
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Time saver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

By converting to Celerant in 2010, we have successfully revamped the way we operate our 44 store locations, from streamlining our point of sale process to automated fulfillment in our stores – we are able to provide a more personalized experience to our shoppers. Our enterprise-wide visibility of data is amazingly helpful. We can instantly see results from any store, any time. Possibly the biggest testament to the effectiveness of the custom platform Celerant created for us is that since installing it, we have added 5 locations and haven’t had to add any additional staff to out accounting department.

Pros

Provides us with company wide information very quickly, and customers are available across the platform to all of our stores.
Security and lockout features are very solid.

Cons

Some features are bundled with others and we continue to use a few workarounds.
Credit Card processing inside the system can be tricky.

Review Source
 
 

Tanner from Crown
Specialty: Sporting goods
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

A Company to grow with

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have experienced a significant amount of growth since we first started using Celerant in our store back in 2004. Since then, we've expanded to multiple locations. Celerant's staff has been there every step of the way to provide an exceptional level of service, creating a very strong partnership that has lasted for over ten years. Celerant's software has made it easy for us to manage our daily operational procedures, including the ability to produce granular reports for a range of attributes that can be received across our multiple locations. We look to the future of our partnership with Celerant to embark on new endeavors, including the development of an integrated E-Commerce site to further expand our business into a cross channel operation.

Pros

Reporting
Flexibility
Multi Channel
Strong partner to work and grow with, who looks forward and provides options to help you do so.

Cons

We export to a seperate GL - So I can't speak to that portion of their integrated offering. It is a newer addition to the software package.

Review Source
 
 

Craig from D&D Texas Outfitters
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Powerful software for all aspects of retail

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We also use the tools in the marketing automation module to segment customers based on their shopping behaviors, and develop emails that are mobile friendly. This is vital since 70 percent of the emails that we send are opened on mobile devices. By sending email communications that are tailored to known customer preferences, we boosted our email open rate from 8 percent to over 25 percent.

Pros

We're able to operate our brick and mortar, e-commerce and marketplace stores all with this software. We operate two different retail locations that are only a few miles apart but carry inventory that varies from one another. We actually see many differences in which styles are more popular in either store. This gives us scalability as we continue to grow locations and understand the needs of our customers. We're also managing a fast growing E-Commerce segment, so having full visibility into what items are selling gives our buyers the information they need to know regarding what to order and where it should best be carried. This integration also updates our Amazon store with both stores inventory availability so it knows that we are able to fulfill any order it processes. Again, this allows for scalability at the channel level.

Cons

There is a bit of a learning curve because it offers a wide menu of capabilities and reporting. I'd start learning only the things that are most vital, and worry about the rest later.

Review Source
 
 

Nick from SVSports
Specialty: Sporting goods
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Top SMB Retail Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We’ve been a customer for about 6 years with Celerant, we converted in 2010….I would definitely recommend it. The POS has made training employees a lot easier with it being touchscreen. It’s a very intuitive system. So I definitely recommend it to any retailer.

When Celerant bought SportzPak and redesigned the entire platform, it was a welcome change. We were getting to the point where many of our younger employees had never seen a text-based operating system before, so upgrading to Windows and especially an interface with touchscreen controls made it much easier to train new staff members.

We set up several remote stores per year. Sometimes that can be as simple as going out to the parking lot for one of our tent sales or running all over town to events where sports enthusiasts are likely to be hanging out. Being where our customers are is a big part of our business, and mobile POS lets us swipe credit cards and manage inventory in real-time, the same way we would process inside a physical store.”

We implemented EMV in our stores, so it was good to get a clear, face-to-face understanding of payment security overall. For such a complex and crucial part of business, it’s good to have a partner like Celerant who can help simplify the process to get our operation as secure as possible.”

The amount of time we have saved using best store fulfillment is immeasurable. We used to have to manually process each incoming order, figure out the optimal store to fulfill that order, and then email that store.

Pros

- Touchscreen interface for POS
- EMV capabilities
- Android Pay, Apple Pay, Samsung Pay capabilities
- Best Store Fulfillment
- Remote sales capabilities
- Continued innovation

Cons

- Dealing with new techs on issues can sometimes be challenging
- Typical issues, as with any software system, when dealing with upgrades/updates

Review Source
 
 

Tony from Garys Gun Shop
Specialty: Guns & tactical gear
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Exceptional software that is fully integrated with how our two stores conduct business while helping us maintain a omni channel retail presence.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To anyone thinking of purchasing this, it is a amazing piece of software. It is complex, but it needs to be in order to handle the load a multi store operation with a fully integrated web site places on it. It really has changed how we do business for the better. By branching out online with both stores on the same website we experience more consistent sales volume each day. It is fun coming in to the store in the morning and opening up my email to see how many sales we have made while I slept.

Pros

My favorite feature is inter-store transfers. It is so simple to move products from one location to the other. What used to consume several hours per week for us now only takes up 30 minutes.

Cons

I do wish there were a few less steps in placing a item on the website and making sure it is properly mapped for drop shipping.

Review Source
 
 

James from Sharpshooters Small Arms Range
Specialty: Guns & tactical gear
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Retail Solution for both mom and pop retailers and larger retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are a fairly new client with Celerant and with every new integration there are going to be bumps and bruises, but Celerant’s team has been there every step of the way. If ever we have an issue, concern or question Celerant is there to help us through it. Stratus is a retail software for both smaller mom and pop retailers and larger retailers as it combines power and ease of use. Training our employees was very easy, while we will soon have the ability to perform essential range functions from mobile devices and tablets. Stratus Retail has streamlined our organization allowing us to become more efficient, accurate, and cost-effective.

Cons

Since, we are a fairly new client with Celerant there have been some growing pains, but nothing you wouldn't expect from implementing a new system. Celerant's staff has been extremely helpful working through those issues.

 
 

Mitch from SafeSide Tactical
Specialty: Guns & tactical gear
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Stratus Retail helps us manage our range and much more!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stratus Retail has helped us manage our POS, Firearms Records (A&D), and all 23 lanes we have at SafeSide Tactical in a single software. At first we thought the size of our range and our planned growth might be a challenge for our technology provider. When we met Celerant we could see that Stratus is scalable and the team at Celerant can work with us every step of the way. We use Stratus for all aspects of our range and store operations from range reservations to Gift Cards to POS with EMV. One of our favorite features is our vendor integration with our distributor, AcuSport, and the fact that we can leverage auto-ordering based on Min/Max quantities that fit our multiple locations. With this feature, we’ve been able to eliminate 5-10 hours of manual counting/ordering each week and can keep the products on hand that our customers are shopping for. We are very happy with the software and our relationship with Celerant- and would recommend the system to any dealer."

Cons

Celerant's retail software is very intricate and at times it can be confusing, however Celerant's customer service is there anytime we get overwhelmed or are unsure how to do something.

 
 

Philip from Omega Sports
Specialty: Sporting goods
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Fantastic Retail Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a retailer of sporting goods and apparel, it was important for us to have a complete retail solution with powerful reporting tools and we will be integrating open-to-buy in the near future. Implementing Celerant in 2016, we rolled the solution into our all stores, warehouse and office. Each store now accepts credit card chip technology, easily brings complex discounts, and allows our employees to securely punch in/out using fingerprint scanners. Using Celerant reporting tools, we are able to gain new insight into inventory performance we had not seen prior. Leveraging this newfound data will help us tremendously as we compete against big box retailers in our marketplace. Celerant has positively impacted the way we operate; I would recommend their solution to any retailer.

 
 

Charles from Barney's Police Supplies
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Celerant Command Retail

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Celerant’s Command Retail was one of our most important technology investments. After meeting Celerant at the SHOT Show in 2007, we decided to switch since it had all the functionality needed for a firearms dealer. The solution allows us to manage inventory, automatically reorder from our distributors, offer CRM clubs and memberships, scan driver's licenses at the POS, and sync to our A&D book. With tight e-commerce integration, all our sales and inventory from online and in our stores are managed in a single database in real-time. We were also able to increase repeat business by offering store value cards. There is no doubt that Celerant has helped our company grow and operate more efficiently.

 
 

Robert from Food Pantry LTD
Specialty: Grocery / supermarket
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Provides the tools for our staff to continue enhancing customer experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have a long history with Celerant Technology. It goes back over 10 years, in working with Ian and the team. It's a great product that has matured over time, and has helped shape the way we operate across all our brands and stores. I like working with the people at Celerant because they are truly interested in their client's success, and have put together a training program to help new customers get started quickly and show results.

After a successful launch of Celerant in 2006, Food Pantry saw immediate and impactful results. Today, Celerant's point of sale is utilized across 51 stores processing thousands of transactions daily. The system allows us to track and manage inventory, fulfill orders and automate procurement of new merchandise for every store in a single portal. Having Celerant as our retail platform provides the tools our staff needs to continue to enhance the customer experience.

 
 

John from Reeds Family Outdoor Outfitters
Specialty: Sporting goods
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

The software does it all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The name Celerant Command Retail POS Software does not do the software justice. It is much more than POS software. Celerant’s software covers from website integration to accounting integration and everything in between. Use as many or as few of the features as you like.

Pros

This software brings all facets of your business together in one spot. All users are seeing the same interface allowing for easy training and transition between duties.

Cons

Since this is an all inclusive software, new users can become easily overwhelmed. Keep them focused on a section or two at a time.

Advice to Others

Use the implementation staff, training staff, and support staff. They are there to help you. The more details and business rules you provide the implementation team the smoother your start will and transition will be.

 
 

Chrissy from Affordables Apparel, LLC.
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Sales and Inventory information at your fingertips

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We’ve been on the Celerant Command Retail system for about 18 months. It is very robust and we continue to find new ways to use its features to
benefit our business. I have found everyone from Sales to Implementation to Training to Support to be professional, courteous and very helpful. New employees pick up the system with ease which enables them to become productive quickly. The integration is great as many of our customers shop all of our stores so having access to accurate customer data allows us to better serve our customers.

Pros

The Celerant product is feature rich and they continue to grow the product and offer more options to their customers.

Cons

While the system has many, many reports and many ways to get at the information in the system; to have a user friendly, custom report writer available would be great.

Advice to Others

Take your time, the Celerant system offers many options so take advantage of the Implementation Team to determine not only how best to implement the system for your business today but also to explore best practices so you get the most from your implementation day 1.

 
 

Jack from Tennis Express
Specialty: Sporting goods
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

All-in-One Company for Different Parts of your Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Celerant is a great all-in-one POS and web system. Our end-users range from inventory managers, processors, and sales clerks to content writers, buyers, and demo racket specialists. Celerant provides amazing multi-channel capabilities for less than other companies with similar software. The integration with Amazon and Channel Advisor set Celerant above the rest for us. The real time inventory updates from both our in store and web purchases is a giant positive as large volumes of sales are processed throughout the day. A great feature Celerant provides is our Local POS Servers so that our store cash registers never go down. Celerant has provided us robust features customized to fit our particular needs to increase our business and meet consumer demands and wishes. We experience fast page loads which is important when we are trying to get items up in a timely manner.

Likes Least

We would prefer to have more than one person in Tech support to assist our company. Our company uses most aspects of the software so it would be more helpful to have a few people in tech support that really knew our business. This would help in solving issues in a more timely manner.

Recommendations

Our biggest recommendation is centered around the launching of a new website. You, as a customer of Celerant, will need to PLAN and PREPARE for your initial launch. Launching a new website is not only involved but complicated so the more time you put in upfront the fewer issues you will have.

 
 

Anthony from Merz Apothecary / Smallflower.com
Specialty: Health & personal care

September 2016

September 2016

Handles stores, sites, mail order, amazon, wholesale and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There are not many combined POS and web platforms that can truly do both well. Celerant does exactly that. We searched high and low before finding Celerant, so I know most of the other options out there, and they did not fit our needs. We wanted POS registers that were able to run locally in the event of internet outage, but otherwise were essentially real time. We needed a great web platform, a mail order web interface, and a very robust amazon integration. We have that and our business has flourished over the past 7 years because we've been able to focus on our core business rather than technical issues.

Likes Least

Any time that you have a large POS platform that handles all aspects of your business (we use QB for accounting, though) plus integrates with a custom web platform, you are going to have complexities that can take awhile to figure out. So I would say that you need to allow enough time and testing to get things working perfectly. But then again, if it weren't complex in this way, it wouldn't cover all of our needs. So it is the flipside of having a system that handles all of our channels and the enormous growth that we've had over the past 7 years that we've been using Celerant.

Recommendations

First off, if you have actual stores, in my opinion you want a system that operates on a local server, not a cloud based product that can flake out when customers have cash in hand in front of you. That was a huge factor for us. Celerant has created a browser based POS so you can use mobile devices, etc, and can operate "in the cloud" when needed, but anyone who has busy stores knows that you want something rock solid. The retailers in my area who have switched to Netsuite and other systems that are cloud based have been asking me if they can visit my stores to see how my system works. That is a bad sign. So do your research, and then make sure you visit at least one or two retailers giving heavy use to the system you are considering. Finally, once you have committed to a system, make sure you have the opportunity to do serious testing before you go live. Then commit the resources on your end to do that testing again and again and again. All of that time and energy will pay off in a much smoother launch.

 
 

Tanner from Crown
Specialty: Sporting goods

September 2016

September 2016

Information, Information, Information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Reporting and accessibility of information. Almost every search screen/list can be customized and exported to a variety of formats. There are plenty of pre-designed reports that cover most needs and you can create your own reports using Report Designer, Datamining or Data Warehousing.
Plenty of features for all - Operations, POS, Buying, CRM....Etc. I've worked with this product for 12 years and there are still options and features I haven't even tried yet.

Likes Least

Because there are so many pieces, it can take a little while to learn how everything works together. However that full knowledge set isn't necessary for most end users, they only need to know the portion that is pertinent to their job functions.

Recommendations

Because there are so many facets of the system, it is very important to get the proper training. Explain your business practices clearly to the trainer so they can train you on the processes/features that are the best fit for you.

 
 

Will from Shoe Gallery
Specialty: Footwear / shoes

April 2016

April 2016

Tried–and–True

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have four store and a website and we have been using Celerant for over 10 years now. I am on a build from 2013 that works just great for us and is very stably. Unlike another reviewers here, I find the core system and the web to be particularly integrated.

Likes Least

Of late, what I like least about this product has more to do with having to become "EMV compliant" than anything to do with Celerant.

Recommendations

Like any major investment, do your homework which if you are on this site you likely are already doing. Ask for demos and referrals from similar businesses as yours and even consider visiting a business and seeing the system live.

 
 

Anthony from Rally House
Specialty: Sporting goods

July 2015

July 2015

Slight learning curve, easy to acclimate to after

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Celerant is a very good POS system that provided a quick and easy way to track sales and inventory when used correctly. Once I was used to it, I certainly enjoyed the ease of use of the system and the ability to network in our stores from around the country. I felt very comfortable with the system after about a week or so, which I felt was a good amount of time to get the hang of it.

Likes Least

It is slightly counter-intuitive when learning how to use the system. At times, it can be confusing why certain actions weren't as easy to un-do or go back. If certain items, such as one product being given two names in the system, aren't entered correctly, it can cause a good amount of confusion to figure out why you have extra shirts after ringing them in. To be fair, this issue probably only arose due to the items being entered wrong on our end.

Recommendations

If you are going to use Celerant, be sure to take the proper time to train employees and staff in using the system. It is a good system, but "winging it" is not an effective way to do things, which is how I felt I was trained.

 
 

Aja from AmWINS Brokerage of GA
Specialty: Manufacturing & wholesale

July 2015

July 2015

I worked with this product for 1 year with Teavana in the retail store

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It was simple and easy to use - very self explanatory.

Likes Least

Sometimes the program would crash when trying to pull reports and wasn't multifunctional while performing transactions. It didn't have the capability to "think" (pull reports) and perform (conduct transactions) at the same time.

Recommendations

Be patient with the program while using and do not rush it along. Let it think at its own pace. Don't reinitiate the same command more than once - the command registered the first time.

 
 
 
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Haley from Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Average Retail POS Resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have learned what our company actually needs in a program to successfully provide usable information.

Pros

Although, I don't feel that this was the best option available, this particular program was sufficient for what we need. The one thing that I like most about this software is that each update keeps the basics of the program similar. There are no drastic changes between versions, which can be sometimes hard to find.

Cons

This software was very hard to first understand even with sufficient training. Once we learned it's "quirks" and how it functioned, we were able to make it work for what we need. For the money though, I feel that it was very outdated and had a very "low-budget" feel to it. It did not allow the consumer to customize the program to the extent that I would have liked. For example, in order to create price ticket templates, we had to have someone there create and install the template for us. Also for the add-on app, we had to send our iPods to them so that the app could be installed. With that said, there were a lot of things that we had to work around to make it produce the results that we wanted. It also doesn't produce as accurate of reports as we needed. In order to successfully run a business, you need to be able to rely on the program's report functions to provide accurate information. This program required extra formatting and calculations in order to produce the reports in a manner that provided the information that we needed. Lastly, I don't feel that the tech support had the appropriate knowledge of the product. There were many times that they had to spend weeks and even months working on issues for us.

Review Source: Capterra
 

Ann from Eco-Chic Consignments- My Sister's Closet, My Sister's Attic and Well Suited

April 2017

April 2017

Amazing All in One Retail Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We partnered with Celerant to build a robust all in one integrated system, which included a consignment functionality. The consignment feature was necessary, because it allowed us to onboard consignors and customers, record merchandise piece counts, create items and maintain full tracking of sales so proper credit could be given and allowed us to centralize our inventory intake functions which helps merchandise our stores as appropriate to their locations and clientele. Celerant navigated us through a very difficult situation created by our previous provider and helped us retain our customers and consignors while transitioning to a reliable and fully featured platform. Celerant has been a true technology partner to us and, more importantly, passionately committed to our success.

Review Source: Capterra
 

Don from Gemhunter Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Better service would make it truly great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is a nightmare. They don't have enough support people that really know what's up.

Features that you think come with the deal are added on and billed a la cart.

Make sure you really get it in writing before you pay. The best people at Celerant used to be at CAM commerce solutions. That said the product is really good very complete software and works. Hopefully, someday Microsoft will buy them and the service issues will go away. They treat customers like adversaries.



Pros

Software is great

Cons

The service and post install add-ons that you thought were part of the original deal are really frustrating. Not so much in cost as install delays.

Advice to Others

After contracting and before install make anyone you can sign off. They all have a different vision as to what you purchased
then pay.

Review Source: Capterra