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Chowly vs Toast POS
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.4 / 5
4.2 / 5
Value for Money
2.9 / 5
3.8 / 5
Customer Support
2.6 / 5
3.7 / 5
Functionality
3.4 / 5
4.1 / 5
Last Review Written
December 20, 2024
March 17, 2025
Pros/Cons
Pros
- That I did not have to worry about the 3rd party applications.
- The customer service with our account manager, Aaron, sets it to another level. He is committed to making the product work for the business and quickly resolves any issues that arise.
- The software is very easy to use. They are quick to respond on their text help line.
Cons
- Of my orders would cancel out because they were never passed on to my POS system. We ended up with lost revenue and unhappy customers.
- Its just been frustration after frustration. This "service" can take up to ten minutes from the time the order hits the Grub Hub app to the time it prints in the kitchen.
- While "implementing" DoorDash (11 months after we made our initial request) at our restaurant, Chowly wiped out a many of our menu items causing a huge mess and food waste mistakes.
Pros
- The timing features for happy hour pricing, the ease of use for customers and staff, inventory use, ease of changing items on the fly during service. Such a great product for fast casual use.
- And do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus.
- I love that you can pretty much totally customize it to your needs. The back end is very easy to use and I love the support links.
Cons
- Install was a total disaster and cost our company over 40K in losses. They refused to take responsibility for their failures.
- Customer Support Inadequate and Multiple Charges on customer accounts.
- You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
14 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
