Ease of Use, Ease of Implementation, Great Value

Overall experience is great. Customer support and my account manager are fantastic. The software is very intuitive and the back end has a multitude of features.

Pros

You can have an operator trained in basic functions in just minutes to begin ringing up sales on the POS system and the Tee sheet.

Cons

I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start you with suggestions of what many operators use.

ClubCaddie - 2nd to non

Everything has been awesome with ClubCaddie from the start. We had them come out to our location and help implement the software ON SITE! which was huge.

Pros

I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pages to do your main tasks. It's also maintained updated and enhanced with new features.

Cons

The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated software and tech until we found ClubCaddie

We switched to another company

Pros

I work in the office so I did not use the point-of-sale on a daily basis so I can’t answer this adequately, but the people who did use the system on a daily basis did not care for it which is one of the reasons we made the switch to another company

Cons

Their customer service has been horrible. I don’t care for the quality of the reports and now all of my data for the previous month has completely disappeared so I can’t even pay my sales tax because all my reports are currently unavailable for some reason. I reached out to customerservice on numerous occasions over the last 3 to 4 days and they just keep telling me they’re working on it so now my sales tax is late and I will be paying penalties. We had to switch to another company in the middle of our busy season because we just couldn’t stand it anymore.

Club Caddie POS

Being cloud based we were able to use all of our existing hardware and most importantly it allows me to stay tuned in with operations no matter where I am. Integration and installation was quick, efficient and done completely through remote access. The online training was thorough and concise with just enough input initially to get us up and operational without overloading. This allowed our staff to quickly gain the confidence and understanding needed to go live and as we progressed; their support team was always available and very capable which is understatedly huge! We all know that questions, issues and glitches arise at the most in opportune time or when everything quiets down late into the evening. We are two years in with their system and have never been left without immediate first rate support. Club Caddie isn't a one size fits all. I liked that we weren't overwhelmed with features and kits/components that we did not need; therefore, we found it very adaptable, customizable and intuitive. As for their development team, they are always listening and looking for feedback. As we, course owners and operators, come up with new ideas and suggestions for added features we'd like to see, they listen and get busy. As we evolve, they evolve. The results are there! The updates and integrations of new features is a sign to me of a company that wants to succeed and be out front. As a course owner for over 10 years, I can highly recommend them as a software provider!

Pros

We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. We utilize their online tee sheet as well as their credit card processing partner. Everything works together in harmony and has proven to be cost effective and efficient.

Cons

I like the whole package! They have a great product with a great team behind it!

Club Caddie

It has been a very crazy 2 seasons thus far with what has been going on. Club Caddie has been very helpful with anything I needed to make things go smother with their software!

Pros

I like how it is easy to use for all users, the reports and controlling my price for online tee times. The support team are great to work with and handle any problem you might have.

Cons

2 things: Not a fan of the chat option when you need a quick answer for support. I would like to see a pin # for each transaction to make staff members accountable for the transaction and also track down any mistakes that may happen.