CORESense Software


 

CORESense is an end-to-end, cloud-based Point of Sale and Retail Management System designed to address the specific needs of small to mid-size retailers. CORESense has been providing robust software solutions for more than 10 years, giving their team an edge when it comes to experience in the field. This complete system supports efforts across eCommerce, POS, CRM, Order Management, Inventory Management, Merchandising, and Marketing.

With CORESense, merchants have access to customer, inventory, and product information across different mediums, boosting efficiency and customer satisfaction. All transactions and data are centrally processed and viewed in real-time within all sales mediums, including eCommerce, call centers, and among various store locations. By centralizing store data, multiple locations are brought together, and data can easily be viewed on a company-wide level.

One of our favorite aspects of this centralized approach is that if a local server goes down, CORESense will continue to work effectively, and will automatically process and upload any data when the server is reconnected. This way, no sales are lost and there is no guesswork involved – just a seamless transition that helps businesses continue to sell.

All customer information and buying history is saved, helping to enhance customer loyalty systems by taking note of particular items a customer routinely purchases. CORESense also contains a comprehensive eCommerce function with customizable web-templates, making it easy to sync online stores with your business and brand. Overall, CORESense is an effective web-based system for merchants seeking a complete Retail Management solution, and incorporates an intuitive user interface with a host of useful features.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

8 Reviews of CORESense

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Daniel from Genius Jones
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Gives us a competitive advantage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We've been running our retail business on the Coresense platform since 2005. With Coresense, all our sales channels are running off the same back end. Coresense handles our POS (multiple stores), phone orders, web sales and gift registry. This allows us to manage our inventory most efficiently and economically. Also, customer management and email communication are integrated within the Coresense environment, which allows us to easily track all client interactions. We can generate robust reports using the parameters we choose and export the results to Excel. Inventory management, shipping, purchase orders, bar code labels -- everything is handled easily and seamlessly in Coresense. Web updates are simple. Coresense is web-based, so it runs on any web-enabled device and anywhere there's an internet connection. In short, Coresense provides small to medium size retailers with the feature set needed to compete effectively with much larger retailers, and at an affordable price. Having looked at other retail solutions over the years, I haven't found another that can come close to offering everything that's available in Coresense.

Pros

Robust feature set. Web-based, so it runs anywhere there an internet connection and a web browser. Almost no down time, and no IT department required on our end.

Cons

The feature set is so rich, it can be intimidating to a new user.

Advice to Others

It's the only solution we've seen that can do everything a multichannel retailer needs in a single package.Their support is also excellent and downtime is exceedingly rare. I highly recommend Coresense.

Source: Capterra
 

Karla from Vintage Wine Estates
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

CORESense = AMAZING, from simple to complex this solution has an answer to our unique requirements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The team at CORESense has worked in partnership with us for over eight years, and we look forward to many more!

Pros

The incredible flexibility, stability and ease of use.

Source: Capterra
 

Booth from Specialty Auto Parts U.S.A., Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Way more functionality than we need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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You can operate an entire business with this software, which is great, but way more than we need it for. We aren't able to get a good value out of it since some much of the functionality is going unused. We only use CoreSense for basic eCommerce and that's it. The Salesforce customer service module is cumbersome, I prefer email.

Pros

Can run an entire eCommerce business.

Cons

Not super intuitive

Source: Capterra
 

Chris from ASF Sports & Outdoors
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

A Comprehensive system but....

Ease-of-use

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System is very expansive and has plenty to offer! With that said, there have been way too many bugs and the website is not up to "today's" standards and is far to laborious for adding products/swatches/etc.

Pros

Plenty of reporting

Cons

Too many bugs and website not user friendly or attractive

Source: Capterra
 

Jon from OE Lighting

January 2017

January 2017

CORESense is scale-able and flexible platform that will work with you to meet your needs

Ease-of-use

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I've been using CORESense for over 6 years now and have had good experiences with the platform. It's an excellent platform for non cookie cutter e-commerce businesses. In my opinion CORESense excels at making the software work optimally for your business. If there is something you want added (and are willing to pay for it), CORESense will happily make it happen. It also does a fantastic job of running multiple brands (companies & databases) on multiple channels from one login. You can also create logins that only have access to certain brands / channels. It makes it easy to run multiple brands with multiple locations. I am especially a big fan of the closest to customer feature that will automatically choose the warehouse a product will ship from based on the customer's location.

CORESese is a complex program that can accomplish a lot, but once you work in it for a little bit you will find that it's intuitive and easy to learn and work in. I enjoy how it handles almost every aspect of business for us. From order placement (website, SOI, eBay), warehouse locations, inventory tracking, and shipping to almost everything in between CORESense handles it for us.

As a whole, it is an excellent platform that works well for us, but it does have a few drawbacks. The cost of custom work (conforming the platform to you) is a little high, but I understand that developers are expensive. Also, on a couple occasions in the past they have pushed out stable releases that caused some issues with our daily operations. In there defense, they have addressed this and we have not had any issues recently. Whenever we have had issues, their support is top notch and get things resolved very quickly. It is truly a pleasure working with their support compared to many other tech companies I've dealt with.

Source: Capterra
 

Kelly from The Wine Cellar Group

January 2017

January 2017

Too many limitations

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CORESense is good if you are only trying to do very basic things with the software, but we were told by their development team that we are aware of our limitations and need to keep them in mind when we are coming up with new promotions. We are a small business and CORESense is the most affordable (so it works for us to run the business day to day), but I don't enjoy having to come up with work-arounds for a lot of processes because of all the limitations that come with the software. They do have good customer support and are quick to respond when we have issues on our end.

Source: Capterra
 

Molly from The Wine Cellar Group

January 2017

January 2017

Good Features in Cloud Based Retail Solution at this Price Point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Our business (11 doors spread across 10 states plus one home office) needed a cloud based point of sale, inventory and SOI retail solution and being a small business, we needed this at a reasonable price point with integrated support. CORESense is pretty much the only option and has met our needs consistently over the last 6 years we've been actively using their platform for retail use. It's been scale-able as we've grown from one retail location to 11 and as we have needed to add features, the CORESense development team has made efforts to create solutions that work with our business model. CORESense has continued to innovate and improve upon their platform and infrastructure and their support team is very responsive. They also offer integration with other business software (Mailgun, Avalara, QuickBooks, etc.) to further the effectiveness of their system and to help automate processes.

Source: Capterra
 

Kimberly from SI
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great software and support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We've been a CORESense customer for 11 years and they have helped us grow from an idea into a multi-million dollar retail and internet retailer. I highly recommend CORESense.

Pros

Point of Sale Features and Ease of Use.
Integrated Ecommerce Storefront.
End-to-End Functionality

Cons

None for us.

Advice to Others

Its ideal for small to mid-sized retailers wanting cloud-based retail management system.

Source: Capterra