iConnect POS Software


 

iConnect is a POS system that’s built for multi-location businesses or to scale with franchises. The system offers the option for mobility, or can be docked as a fixed terminal.

Business owners and operators can create a master account and continue to add more locations to the system. Along with this, all store locations sync to the cloud. This allows business owners and managers to access data and reports for all locations from a single account. Permissions settings enable owners to grant access to specific locations to different employees.

With point of sale and e-commerce, iConnect enables sales online and in the store. Customers can also buy items at your store and have them shipped to their homes. 

At an application level, iConnect offers point of sale, inventory management, customer management, retail accounting, warehouse management and merchandise planning.

iConnect features a cloud-based deployment options for both iOS and Windows applications. It’s OS agnostic and offers native mobile apps for both Windows Phone and Apple iOS.

Priced on a per location per month basis, iConnect is offered worldwide and has been around since 2012.

 

iConnect POS - Reporting
 
  • iConnect POS - Reporting
    Reporting
  • iConnect POS - Booking
    Booking
  • iConnect POS - Checkout screen
    Checkout screen
  • iConnect POS - Desktop screen
    Desktop screen
  • iConnect POS - Make payment
    Make payment
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

23 Reviews of iConnect POS

 

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Software Advice Reviews (1)
More Reviews (22)

Showing 1-1 of 1

Rene from Steel City Jump Park LLC
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was told it had ecommerce capabilities before purchasing only to be told it was being developed and hopefully available within a few months. I was charged 4 times for the purchase and could not get a return phone call regarding this. It constantly shuts down and the hardware they say it will work with is false! The owner and all employees are extremely rude! So much potential but a lot of kinks..

Pros

Built in Loyalty
Text and emailed rcpt

Cons

Not finished
Rude employees
No ecommerce

Advice to Others

Don't buy!

 
 
 
Showing 1-20 of 22

Anil from Seva Beauty

June 2017

June 2017

Provides useful reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has plenty of good reports to analyze my sales. It is very intuitive to use, even for new employees.

Cons

The mobile app needs work to be useful beyond viewing today's sales. Some features need to be customizable by the user, such as syncing. I have to sync every Seva store in the US just to see my sales.

Source: Capterra
 

Mala from Seva

January 2017

January 2017

Best pos system for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using iconnect has made every task so easy, from creating customer profiles, to inventory control, sales and transactions!

Pros

The ease of use and the simplicity of icons

Cons

Sometimes the speeds with the data sync can be challanging

Source: Capterra
 

Mala from Seva

December 2016

December 2016

Pos short comings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I connect is one of the easier POS systems I've used but it has its flaws at times, from the registered force closing to hanging, it can make the busy days challenging.

Source: Capterra
 

Kate from Seva Beauty

December 2016

December 2016

Needs more reporting functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's a decent POS system, however, the reporting functionality is lackluster and hard to use. Specifically, the inventory management as well as staff management. And more charting options for sales and sales types (specific products by employee and sales per hour for instance) would be very helpful.

Source: Capterra
 

Ashlee from Seva

December 2016

December 2016

Unsatisfied with my service

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

To whom it may concern,
I depend on IconnectPOS to give me my sales records efficiently and 100% accurate at all times. I can't trust my service due to it not adding up my total sales and disbursing them in there rightful place every single time. I have to look in three different sections to figure out which section is truthful and which is not. It is difficult to run a business with a checkout system that is never on point like it should be. I feel some major updates need to be done.

Source: Capterra
 

Anu from Seva

December 2016

December 2016

Good software but couple things still need improvment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are working with this software from last year not bad but sometimes don't understand when you have to elaborate your stuff.

Source: Capterra
 

Raymond from Greggs Enterprises Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Iconnect Review from Seva partner (5254)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is surprisingly easy to use. The previous update took away one the features that I valued most and that was the revolving windows on the dashboard. After seeing this update I submitted a help ticket to tech support. I received a timely response and within a few weeks, the feature had been reinserting Ed back into the software. Support such as this is a great help to new business people such as myself that needs to devote as much time as possible to the core aspects of my business.
Thank you.

Pros

Ease of use

Cons

Sync feature sometimes is intermittent

Advice to Others

N/A

Source: Capterra
 

Anil from Seva

December 2016

December 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The pos is easy to use, however I would like to sync only my store's data, not data from every store in the US.

Pros

Easy to use

Cons

Takes a little long to sync.

Advice to Others

None

Source: Capterra
 

Stephanie from the e-Spot vape shop
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Using for a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the system for a little over a year. We have had some bumps along the way. The customer service was very good in the beginning and then it got REALLY bad! It is better now. There is still room for improvement but the developers listen to what the customers need and try to accommodate. I do not recommend using the IPad as your main register as it is very slow and freezes up all the time. Overall we are happy with the system as long as they have customer service agents like Thomas that are helpful.

Pros

The inventory management from one location is my favorite feature of this software.

Cons

Having to have special log-ins for each of our locations to do inventory. Letting the inventory count go into the negative even when you have this feature turned off. Not being able to edit all aspects of a product. I have to go into each sku under the "more tab" to enable serial number to get items to list separately and then when you ring said item up that little pop up screen on the register slows down the check out process on the front end.

Source: Capterra
 

Austin from DaBeezKneez
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great experience

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

iconnect does it all. I had a lot of trouble with ease of use with my previous pos provider as well as being able to contact my provider when software errors occurred. I received a business saving phone call from a young man who was just so polite and articulate, that receiving the crucial information I needed was a walk in the park. He can't play the drums very well but he sure can help a customer! \

Pros

Ease of use

Cons

Not hearing about this great software sooner!

Source: Capterra
 

Isabella from Seva
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Wanted to love it...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really wanted to love it but it falls seriously short of expectations... the system is constantly crashing and customer support always claims it is internet speed despite speed test suggesting the opposite.
Many of the functionalities are useless... You are better off going elsewhere.

Pros

Friendly interface

Cons

Everything else... crashes constantly, cannot take even moderate input. Not stable at all.

Advice to Others

Buy something else... :(

Source: Capterra
 

Ellen from Seva
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

It's alright

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Collects a lot of data but very hard to access it in a meaningful format. Needs work on customizing reports per the user's criteria.

Cons

inability to customize criteria for reports

Advice to Others

make it more user friendly...very cumbersome to get what's needed

Source: Capterra
 

Randi from Seva

December 2016

December 2016

Problems in the details

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall functions are easy to use. I have found inconsistencies within various reports. I don't always receive responses when I reach out to company.

Source: Capterra
 

Josephine from Seva
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Easy to use and value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is overall very easy to use and the cost is very reasonable. They customized to the company's products and services and reports are very easy to pull. The only few things I have noticed that needs to be fixed are:
- gift cards cannot put in dollar value if you are working from a computer / only works on iPad
- Credit cards are not run with the program (it is separate so you have to click Outside Payments)
- Customers created on a laptop may not be synced with the customers created on the iPad

Pros

Easy to use and good reporting functionality

Cons

There are little glitches here and there but they can be bypassed on daily operations.

Advice to Others

Gift cards dollar value cannot be entered on a computer; only on the iPad
Credit cards cannot be run within the program
Syncing is not too smooth

Source: Capterra
 

Drew from Drew Antiques

December 2016

December 2016

Very Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I was initially looking for a point of sale I had a criteria list. iConnect went to fulfill all of them that I needed. They take care of us when there's any trouble with the register system at the store. Their inventory management system is awesome. It's definitely a good fit for retailers such as myself.

Pros

Inventory Management System

Cons

Lag. Rarely

Advice to Others

The do a really great job in providing a POS system that's easy to get a hang of.

Source: Capterra
 

Murad from Ruby Beauty Center

December 2016

December 2016

Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easy to use and customer support is great specially Thomas& eayl also Ryan
We get all the reports we need is on our fingertips we love

Source: Capterra
 

Larry from Granny Scott's Pie Shop
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

PC vs iconnect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I went from using a pc based pos to iconnect. It is great to be able to be away from my business and see how sales are going or to make changes with out being onsite. Their tech support has been wonder and responds quickly. The price can't be beat compared to the other cloud based systems I looked into. They are responsive to suggestions and willing to listen to my needs/wants.

Pros

Price and flexibility

Cons

Some of the features that I would like are not available but I am working around them.

Advice to Others

Look at their features vs the price. Iconnect will be the winner.

Source: Capterra
 

Jessica from Seva 3213

December 2016

December 2016

So easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and to teach the employees. Excellent source to manage your business. -all reports you need.

Source: Capterra
 

Bridgett from CosmetiqueSpa and Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Customer service a complete joke

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The worst customer service I have ever experienced. I notice there are alot of positive reviews about this company , and I also notice they are all quite old, not from anyone recently. I have literally had nothing but bad experiences with this company and in particular the customer service. If you have a problem, you are screwed. Completely ignored emailed to tech support, unreturned phone calls. After waiting for an hour on hold, you get thru and are told to email over the issues, which then go ignored again.
I could not be more disappointed with a product or company.

Pros

inventory control

Cons

CUSTOMER SERVICE!

Advice to Others

don't do it!

Source: Capterra
 

Viacheslav from Twenty Two

February 2015

February 2015

Great POS solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great solutions, easy to start.. You are free to use your IPad, PC, Mac.. what ever you whant.
Good job!

Source: Capterra
 
 
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