iConnect POS software


22 reviews(3.5/5)
22 reviews(3.5/5)

iConnect is a cloud-based POS system that offers the option for mobility or can be docked as a fixed terminal. The solution is built for business owners and operators to handle multi-location businesses. It allows users to create a master account and add more locations to the solution. All store locations are also synced to the cloud that helps managers to access data and reports from a single account. Permissions settings enable owners to grant access to specific locations to different employees.

iConnect provides point of sale and e-commerce features that enables users to make sales online and also in the store. Customers can also buy items at the store and have them shipped to their homes. It also offers inventory management, customer management, retail accounting, warehouse management and merchandise planning functionalities.

iConnect offers native mobile apps for both Windows Phone and Apple iOS. Services are priced on a per location per month basis. Support is available via online help forum.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

22 Reviews of iConnect POS

Showing 1 - 20 of 22

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  • Mala from Seva

    January 2017

    Best pos system for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using iconnect has made every task so easy, from creating customer profiles, to inventory control, sales and transactions!

    Pros

    The ease of use and the simplicity of icons

    Cons

    Sometimes the speeds with the data sync can be challanging

    Review Source: Capterra
  • Mala from Seva

    December 2016

    Pos short comings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I connect is one of the easier POS systems I've used but it has its flaws at times, from the registered force closing to hanging, it can make the busy days challenging.

    Review Source: Capterra
  • Kate from Seva Beauty

    December 2016

    Needs more reporting functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think it's a decent POS system, however, the reporting functionality is lackluster and hard to use. Specifically, the inventory management as well as staff management. And more charting options for sales and sales types (specific products by employee and sales per hour for instance) would be very helpful.

    Review Source: Capterra
  • Deena from Seva Beauty

    December 2016

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We always get our order on time and accurate. Even if we have any dispute on order always take care

    Review Source: Capterra
  • Ashlee from Seva

    December 2016

    Unsatisfied with my service

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    To whom it may concern, I depend on IconnectPOS to give me my sales records efficiently and 100% accurate at all times. I can't trust my service due to it not adding up my total sales and disbursing them in there rightful place every single time. I have to look in three different sections to figure out which section is truthful and which is not. It is difficult to run a business with a checkout system that is never on point like it should be. I feel some major updates need to be done.

    Review Source: Capterra
  • Anu from Seva

    December 2016

    Good software but couple things still need improvment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are working with this software from last year not bad but sometimes don't understand when you have to elaborate your stuff.

    Review Source: Capterra
  • Raymond from Greggs Enterprises Inc

    Number of employees: 2-10 employees

    December 2016

    Iconnect Review from Seva partner (5254)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is surprisingly easy to use. The previous update took away one the features that I valued most and that was the revolving windows on the dashboard. After seeing this update I submitted a help ticket to tech support. I received a timely response and within a few weeks, the feature had been reinserting Ed back into the software. Support such as this is a great help to new business people such as myself that needs to devote as much time as possible to the core aspects of my business. Thank you.

    Pros

    Ease of use

    Cons

    Sync feature sometimes is intermittent

    Review Source: Capterra
  • Stephanie from the e-Spot vape shop

    Number of employees: 11-50 employees

    December 2016

    Using for a year

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using the system for a little over a year. We have had some bumps along the way. The customer service was very good in the beginning and then it got REALLY bad! It is better now. There is still room for improvement but the developers listen to what the customers need and try to accommodate. I do not recommend using the IPad as your main register as it is very slow and freezes up all the time. Overall we are happy with the system as long as they have customer service agents like Thomas that are helpful.

    Pros

    The inventory management from one location is my favorite feature of this software.

    Cons

    Having to have special log-ins for each of our locations to do inventory. Letting the inventory count go into the negative even when you have this feature turned off. Not being able to edit all aspects of a product. I have to go into each sku under the "more tab" to enable serial number to get items to list separately and then when you ring said item up that little pop up screen on the register slows down the check out process on the front end.

    Review Source: Capterra
  • Austin from DaBeezKneez

    Number of employees: 2-10 employees

    December 2016

    Great experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    iconnect does it all. I had a lot of trouble with ease of use with my previous pos provider as well as being able to contact my provider when software errors occurred. I received a business saving phone call from a young man who was just so polite and articulate, that receiving the crucial information I needed was a walk in the park. He can't play the drums very well but he sure can help a customer! \

    Pros

    Ease of use

    Cons

    Not hearing about this great software sooner!

    Review Source: Capterra
  • Isabella from Seva

    Number of employees: 11-50 employees

    December 2016

    Wanted to love it...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really wanted to love it but it falls seriously short of expectations... the system is constantly crashing and customer support always claims it is internet speed despite speed test suggesting the opposite. Many of the functionalities are useless... You are better off going elsewhere.

    Pros

    Friendly interface

    Cons

    Everything else... crashes constantly, cannot take even moderate input. Not stable at all.

    Review Source: Capterra
  • Ellen from Seva

    Number of employees: 2-10 employees

    December 2016

    It's alright

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Collects a lot of data but very hard to access it in a meaningful format. Needs work on customizing reports per the user's criteria.

    Cons

    inability to customize criteria for reports

    Review Source: Capterra
  • Randi from Seva

    December 2016

    Problems in the details

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall functions are easy to use. I have found inconsistencies within various reports. I don't always receive responses when I reach out to company.

    Review Source: Capterra
  • Josephine from Seva

    Number of employees: 2-10 employees

    December 2016

    Easy to use and value for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is overall very easy to use and the cost is very reasonable. They customized to the company's products and services and reports are very easy to pull. The only few things I have noticed that needs to be fixed are: - gift cards cannot put in dollar value if you are working from a computer / only works on iPad - Credit cards are not run with the program (it is separate so you have to click Outside Payments) - Customers created on a laptop may not be synced with the customers created on the iPad

    Pros

    Easy to use and good reporting functionality

    Cons

    There are little glitches here and there but they can be bypassed on daily operations.

    Review Source: Capterra
  • Drew from Drew Antiques

    December 2016

    Very Intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When I was initially looking for a point of sale I had a criteria list. iConnect went to fulfill all of them that I needed. They take care of us when there's any trouble with the register system at the store. Their inventory management system is awesome. It's definitely a good fit for retailers such as myself.

    Pros

    Inventory Management System

    Cons

    Lag. Rarely

    Review Source: Capterra
  • Murad from Ruby Beauty Center

    December 2016

    Customer support

    Ease-of-use
    Functionality
    Quality
    Support

    Easy to use and customer support is great specially Thomas& eayl also Ryan We get all the reports we need is on our fingertips we love

    Review Source: Capterra
  • Larry from Granny Scott's Pie Shop

    Number of employees: 11-50 employees

    December 2016

    PC vs iconnect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I went from using a pc based pos to iconnect. It is great to be able to be away from my business and see how sales are going or to make changes with out being onsite. Their tech support has been wonder and responds quickly. The price can't be beat compared to the other cloud based systems I looked into. They are responsive to suggestions and willing to listen to my needs/wants.

    Pros

    Price and flexibility

    Cons

    Some of the features that I would like are not available but I am working around them.

    Review Source: Capterra
  • Jessica from Seva 3213

    December 2016

    So easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use and to teach the employees. Excellent source to manage your business. -all reports you need.

    Review Source: Capterra
  • Bridgett from CosmetiqueSpa and Boutique

    Number of employees: 2-10 employees

    October 2016

    Customer service a complete joke

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The worst customer service I have ever experienced. I notice there are alot of positive reviews about this company , and I also notice they are all quite old, not from anyone recently. I have literally had nothing but bad experiences with this company and in particular the customer service. If you have a problem, you are screwed. Completely ignored emailed to tech support, unreturned phone calls. After waiting for an hour on hold, you get thru and are told to email over the issues, which then go ignored again. I could not be more disappointed with a product or company.

    Pros

    inventory control

    Cons

    CUSTOMER SERVICE!

    Review Source: Capterra
  • Rene from Steel City Jump Park LLC

    Specialty: Museum / park / zoo

    Number of employees: 11-50 employees

    October 2016

    Terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was told it had ecommerce capabilities before purchasing only to be told it was being developed and hopefully available within a few months. I was charged 4 times for the purchase and could not get a return phone call regarding this. It constantly shuts down and the hardware they say it will work with is false! The owner and all employees are extremely rude! So much potential but a lot of kinks..

    Pros

    Built in Loyalty
    Text and emailed rcpt

    Cons

    Not finished
    Rude employees
    No ecommerce

  • Viacheslav from Twenty Two

    February 2015

    Great POS solution

    Ease-of-use
    Quality
    Support

    Great solutions, easy to start.. You are free to use your IPad, PC, Mac.. what ever you whant. Good job!

    Review Source: Capterra
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