Tend Software

Tend Software

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About Tend

LionWise is a point of sale system for the retail and restaurant industries that also offers inventory management and customer management capabilities. Its customers deal directly with LionWise for any sales or support related questions, as they develop the software themselves. The system is deployed on premise, and is also compatible on Windows tablets. LionWise can be purchased purely as a software solution, or combined with any necessary hardware options. LionWise provides turn-key remote services for setup and training. LionWise helps track customer histories, rewards points programs, payment and purchasing history, item discounts, and more. The LionWise point-of-sale application is a true hybrid-POS capable of handling the operational business needs for ...

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Tend User Reviews

OVERALL RATING

Showing 2 reviews

Karin

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

December 2017

A bit behind the times but very easy to use!

Pros

The program itself is incredibly easy to navigate. Editing, building menus and scheduling platforms, payments and service functions were excellent.

Cons

They still have no plans to put in a chip card reader and there was a major breech within our business area. When we tried to work through it with them, they ignored all of our communications.

BEJE

Company size: 11-50 employees

Industry: Retail

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Functionality

out of 5

March 2018

ADDED WORK, NOT SIMPLIFY IT!

SPENT ON THIS SYSTEM AND IT'S PROVEN TO BE ABOUT 25% USEFUL. SAVE YOUR MONEY AND JUST GO WITH A SIMPLE SQUARE SYSTEM FOR A COUPLE THOUSAND DOLLARS.

Pros

SCANNING RETAIL ITEMS IS GOOD. ITEM LOOKUP IS GOOD. SENDS ORDERS TO THE KITCHEN CORRECTLY (BUT USER SCREEN IS CUMBERSOME).

Cons

BACK OFFICE FUNCTIONALITY IS HORRIBLE. CREATES WORK FOR 2 PEOPLE INSTEAD OF IMPROVING PRODUCTIVITY FOR ONE PERSON. INVENTORY MGMT IS A NIGHTMARE. UNLESS YOU ARE WILLING TO PAY 2 FULL TIME PEOPLE TO KEEP UP WITH BACK OFFICE AND DO A PHYSICAL COUNT WEEKLY, YOU WILL NOT RECEIVE ANY BENEFIT FROM THIS PROGRAM. REPORTING FEATURES ARE HORRIBLE. YOU CAN NOT CUSTOMIZE REPORTING INFORMATION AT ALL. THE UPC PRINTER PROGRAM THEY OFFER IN NOT RETAIL FRIENDLY UNLESS YOU HAVE LARGE ITEMS TO PUT THEM ON.