Product Overview

It has been a fantastic experience and the product has so much functionality right out the box.

Pros

It is fully integrated to PAR PixelPoint and makes to flow in store seamless for multiple different types of business.

Cons

We haven not experienced any issues with the product to date.

ease of use

mobi2go gives access to time constrained customers by allowing on the go ordering

Pros

portability, versatility, ease of use

Cons

We like everything, there is nothing we dislike

Terrible for my needs!

The management has ignored my feedback and emails. They are quick to take your money but disappear when you have issues. Support staff is hit or miss. Delay in product upload can be sometimes 36-48 hrs. Mediocre support staff have caused errors in my system and resulted in having to correct and manually re-enter orders in Lightspeed. So many errors and issue since I signed up over a year ago. This was definitely not the platform for my business & I wish their sales team would have been honest.

Pros

Cute design and two excellent support members [SENSITIVE CONTENT] & [SENSITIVE CONTENT].

Cons

So many issues. Very limited for my needs. Cannot upload products myself due to French requirements. Cannot cap quantity of items. Cannot modify an order. Direct connection to lightspeed is faulty at times. Many clients have complained on how unintuitive it is to use. Reporting is very basic and hard to access. Issues with token key from Lightspeed causing manual corrections. This system is not at all suited for anyone who is not a big restaurant chain with unlimited resources or inventory.

Terrible Customer Support

Extremely poor quality operations and customer support

Pros

Software seems useful if it functioned as intended

Cons

Extremely buggy, the integrations promised were not functioning at any point, customer service was next to useless.

Covid account setups

Would definitely recommend using Mobi 2 Go fto a friend or colelague. Once you have worked on the setup of one account it means you are across the process for all accounts int he future.

Pros

[SENSITIVE CONTENT HIDDEN] made it easy to understand what was needed from us as a business to have an account setup and launched on an extremely short timeline. The software is a simple step by step framework which is incredibly user friendly.

Cons

While the template allwos the software to be user friendly, this means that it cant cater for one off requirements where shops may have apoint of difference (introducing comment sections where needed for added notes, or integrating with a specific supplir - NZ Post)

Great tool to develop your business

Very happy and pleased with how it has turned up and will recommend to any business who is looking to take their business to next level.

Pros

Integration to my existing POS Systems was a big benefit. Providing the payment gateway at such an affordable rate is another big plus. The system is very customer focused and is very easy to navigate for a beginners. The fees for the whole business set up is very very reasonable and the amount of work the guys put in is commendable.

Cons

Setting up of menu is a little complicated but it works perfectly fine.

Mobi2go experience

I am able to have a greater online presence, as customers will come to my website more often. Secondly, i have increased the efficiency in the kitchen with less phone orders.

Pros

The printer is my favourite, as it speeds up the process in my restaurant. I don't need to worry about answering the phone to get an order, as everything, including payment is done online.

Cons

There is no phone support, however they are respond quite quickly through email.

Useless software

Pros

Nice desgin for the end user but nothing else.

Cons

Really they takes 4% of total sales and software is from the 1990s. Nothing works or changed when you make a change in their own software. Support is not helpful at all, they just make it worse or keep sending you help articles which are useless as they are outdated