ORDYX Standard Software


 

ORDYX Standard from ORDYX POS is a cloud-based solution designed for bars and restaurants. The program allows users to stay connected to their business from anywhere around the world and includes the flexibility to use their own existing equipment while staying updated with the latest software upgrades.

With ORDYX, users gain access to several types of analytics reports, including Security, Labor, Customer Loyalty, and Inventory Tracking. The system is able to integrate with several different third-party applications including QuickBooks, HotSchedules, OpenTable, and ADP and processes deliveries via Google Maps. Since the system is cloud-based, ORDYX is compatible on iOS devices, is scalable to enterprise-level operations, and allows managers to remotely make authorizations – including voids and comps – from anywhere.

 

 

ORDYX Standard - Main Login
 
  • ORDYX Standard - Main Login
    Main Login
  • ORDYX Standard - Menu and Inventory
    Menu and Inventory
  • ORDYX Standard - Backoffice Dashboard
    Backoffice Dashboard
  • ORDYX Standard - Google Maps Integration
    Google Maps Integration
  • ORDYX Standard - Ordering
    Ordering
  • ORDYX Standard - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

15 Reviews of ORDYX Standard

 

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Software Advice Reviews (1)
More Reviews (14)

Showing 1-1 of 1

Michelle from MO BURGER INC.
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Don't go with Ordyx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts. Do not go with this company.

Pros

None.

Cons

Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.

  Response: Kristine, ORDYX POS

Date: May 2017

May 2017

 

Thank you for your review. Your feedback is very important to us as we always want our customers to have a great experience when using our system. We are sorry to hear your experience was inconsistent with what our customers typically are accustomed to and we will take into consideration your feedback for improvement. At Ordyx we work under the idea that we will never be done writing software. Ordyx is constantly evolving as is evidenced by the fact that our software is upgraded every two months. The upgrades include creative suggestions from our customers as well as innovative ideas generated by our staff. If you feel there is functionality missing in Ordyx or if you have a suggestion for a cool new feature, send us an email to suggestions@ordyx.com or click the Suggestions link in the Ordyx back office which you will find towards the top of the screen in every page. Suggestions sent via that email or the link will go directly to our Development Team who will promptly evaluate your request.

 
 
 
Showing 1-15 of 14

Andrew from Ninja Fit Meals LLC

September 2017

September 2017

Failed to deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has some features outside a normal POS but I was never to see them actually work successfully.

Cons

You have no access to the system until after you go live. They had a 2 months to get the system ready for us and it would take weeks before they would be able to make changes you requested. I would stay away from this system at all costs. Customer services and implementation is appalling. To be honest it was so bad it seemed like a scam.

Source: Capterra
 

Les from Brick Alley Pub & Sports Bar
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good for the most part, has some annoyances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it runs my business adequately

Pros

its fairly easy to make changes in the back office. that's about all I can think of for what I like most

Cons

Hate that it wont let me put a zero "0" in for a tip and it removes it from the no tip count. Some people tip cash, so why wont it accept "0" as a value and not count against us when closing.

Source: Capterra
 

Jessica from Havana 59
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Your system is very hard to use in the BOH features. It has a lot of bugs that need fixing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Some features are nice, like merging and splitting checks. The complimentary features are very customizable. I like that some menu items can have prompts and modifiers but they don't all have to.

Cons

There are a lot of bugs. Whenever a check is split drinks are resent to the server screen which causes incredible amounts of waste.

Source: Capterra
 

Loyd from Bouncing Log Cafe

August 2017

August 2017

Onboarding was the most negative part of our experience. Complete lack of communication/understandin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tablet function, menu customization, fast response for cloud based service. Easy to train someone new to system

Cons

Individual preparations can not be colored red on the kitchen ticket. We need to cherry pick individual preparations if we need it to print in red. Example: temperature

Source: Capterra
 

Matthew from Paid In Full

July 2017

July 2017

A couple small things would make it the best POS on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It takes some time to learn all the ins and outs but when you have it it's can be very easy.

Pros

Back office reports. Prompt for tab! Mobil Alerts. Adjusting the timeout. The help center/zen desk.

Cons

The way you have to split tickets. How the happy hours are done. Customers can not do their permissions on their own.

Source: Capterra
 

William from Barrel of Monks Brewing, LLC

July 2017

July 2017

You have a good product but your support needs much work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is pretty flexible and not too hard to learn to use. Reporting is pretty good but could definitely be better.

Cons

Challenges getting the reporting information I need. Challenges with your support team either not knowing the answer or not getting back to me. Zero response on new features suggestions - no comment, no reply.

Source: Capterra
 

Ben from Viamede Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Ordyx is a generally fine software, but a few quirks interfere with it being great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It interfaces with out hotel software, that's about it.

Pros

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Cons

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.

* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.

* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.

* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.

* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.

* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.

* No ability to remove tip line from receipts.

* Weird phrasing on things (recipes instead of items) makes learning back end confusing.

Source: Capterra
 

Michael from Normandy Bar Inc

July 2017

July 2017

Ease of use, provides most features needed and pricing is reasonable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words

Cons

Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.

Source: Capterra
 

Corey from Specialty Beer Cellar
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Worst pos I've experienced.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolute garbage pos system. Old GUI with no control on button layout. Slow touch screens. Web based is BAD, doesn't always update when you hit receive if theres a server error. Poor interface. Back office offers no support to do batch modifies and is VERY clunky to navigate and view items.

Pros

It doesn't crash your computer.

Cons

Everything else.

Advice to Others

Buy something else

Source: Capterra
 

Pradeep from Sangeetha Restaurants USA

January 2016

January 2016

Great starter software (3.5 stars). Need to improve UI. Need dynamic reporting.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
- Value for money.
- Simple and easy to understand. Easy to maintain.
- Helpful support team. Provides 1-1 support (over days) for critical issues.

Cons:
- Dated (UI & features). Whatever UI upgrades I've seen have been cosmetic.
- Not device agnostic (and I don't mean iOS; I mean devices within Apple); at least my version.
- No clear roadmap so don't know of coming upgrades/updates.
- No Voice-of-Customer input. I would like to know that holes in my workflow are being addressed. These are not bugs but things that fall through the cracks.

Source: Capterra
 

Thom from Creekside Alehouse and Grill

January 2016

January 2016

We have the Ordyx system in our bar and grill since July 2014.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our experience has bee favorable, for the most part. The product is good, Customer Service could be a bit better. Meaning responsive to requests for more flexibility in reporting and in setting up discounts and comps.

Source: Capterra
 

Anthony from Di Tullio's italain Market

January 2016

January 2016

frusterating at times and sometiems acceptable.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

iOS updates - that cause the software to fail - are crippling and become unacceptable when our customers can no longer process their transactions. A backup previous version would be a great option to revert to while the effects of the update are discovered. A numeric keypad needs to be the default keyboard when nembers need to be entered. The keyboard is very inefficient.

Source: Capterra
 

Rosane from Espeto Brazilian Steak House

January 2016

January 2016

Great Solution!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use, fast and with a very good tecnical support. We are using Ordyx for more than a year and it's our third system since we open 8 years ago. Is the easiest to handle and we could base the system in an Apple Mini what means no freezes or scares.

Source: Capterra
 

Joe from California Pastrami.com

December 2015

December 2015

The Best that I have found, and I searched everywhere

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.

Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.

Thank you Ordyx for making my life easier
Joe

Source: Capterra
 

david from Funky Buddha Brewery

November 2015

November 2015

Rolling with the growing pains of new updates

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The biggest con has been working with the mobile devices. I take into consideration the new updates that take place and understand the growing pains. So it's not as much of a concern. Ordyx has been helpful and patience with a lot of our issues with the mobile devices so I thank you for that. The follow up calls are essential to maintaining a good working relationship...I thank you for that as well.

Source: Capterra